Modality Enki Medical Practice
Orsborn House, 55 Terrace Road, Birmingham, West Midlands, B19 1BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never able to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2024
I have recently been unwell. Called GP surgery at 8:00a.m, stayed in the queue only to be told there were no appointments available. As my symptoms persisted I then called 111, whereby I was told to contact my G.P. Again, I called promptly at 8:00 a.m. waited in the queue and then once again told there were no appointments available. Then they say A and E is for emergencies. No wonder there are queues at the hospital and the people who need the care don't get it!
Visited August 2024
Review titled Modality Enki Medical Practice
Replied on 28 August 2024
Dear Patient, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled Horrendous Service
Rated 1 star out of 5
by Sonia - Posted on 20 August 2024
I have been trying to get a call back for 2 days now! Yesterday i held my place in the queue waiting for a call back - I received a text saying "we tried to call you, there was no answer, please try again" - Can I just say no-one tried to call me I had my phone in front of me waiting for that call the whole morning. Today I tried again, I called bang on 8am - I got a call back saying there are no call backs today again! The caller was so unbothered by my symptoms and put the phone down on me mid conversation! This is not the first time I have had this bad experience every single time i need to speak to the doctors. The service is so appalling at this surgery, I cannot find the words to describe it. The staff are so rude! The phone line is a joke!
Visited August 2024
Review titled Modality Enki Medical Practice
Replied on 21 August 2024
Dear Sonia, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Frankie Patient Experience Team
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Review titled Automated call back
Rated 3 stars out of 5
by Anonymous - Posted on 21 June 2024
I call the surgery 8.04. Due to my job as a practice nurse I was unable to hold on indefinitely, so chose option to hold my place in the queue. 6 hrs later no response. What is the point of having a call back that does hold your place.
Visited June 2024
Review titled Modality Enki Medical Practice
Replied on 03 July 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines, which has resulted in longer wait times. Our patient services team has been working very hard to answer calls under the additional pressure. However, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Please be assured that the staff at the Practice are working to their capacity in these challenging circumstances. You can also request an appointment by attending the Practice reception from 8am or using our online option or the NHS app. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Team
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Review titled Gp’s need to look properly at NHS site
Rated 2 stars out of 5
by Ann - Posted on 07 June 2024
I order prescriptions via NHS app and continually no one looks at my prescription order to look for prescriptions that are not regular. No idea why my pain killers are not on the main list and neither are my inhalers. Now I’m in pain and no painkillers. Why have this app and we as patients use it and Gps can’t to the detriment of patients
Visited June 2024
Review titled Modality Enki Medical Practice
Replied on 03 July 2024
Dear Ann Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Worst surgery for getting response on telephone
Rated 1 star out of 5
by Simon - Posted on 15 April 2024
I rang to make an appointment to have blood test because they gave short supply of repeated prescription medication and they wanted me to have blood test. I rang twice, I waited over one hour on each option on phone to told there was no one available to take my call.
Visited April 2024
Review titled Modality Enki Medical Practice
Replied on 30 April 2024
Dear Simon I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Awful
Rated 1 star out of 5
by Sassy - Posted on 26 March 2024
Appalling.love to know if the employees are treated like this when they or a loved ones need.absolute terrible. Terrible four weeks and still can't can't get appointment I waited fro 08.09 am this morning still waiting if u can go private same doctor just more money I am out 20 waiting
Visited March 2024
Review titled Modality Enki Medical Practice
Replied on 08 April 2024
Dear Sassy I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Appalling Service
Rated 1 star out of 5
by Seema R - Posted on 05 February 2024
I have been trying to see a GP for on going chest pain and they decided to give me a f2f appointment two weeks later which is too far. I have called them every day to bring my appointment closer as i need help urgently they’ve not offered anything. Their phone system is rubbish. My mom requested an appointment for fatigue and she got it next day. How do they triage their appointments? They need to look into their appointment booking system as it’s clearly not working. I feel like im being neglected.
Visited February 2024
Review titled Modality Enki Medical Practice
Replied on 23 February 2024
Dear Seema I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Zero stars
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
If I could give this practice zero stars I would! Honestly do not register here! You can never get a GP appointment when you need one because their triaging system is rubbish. I was on the phone for over an hour this morning at 8am (when they tell you to call) and got to caller number 2 and then the practice cut the line because all appointments were taken today. I called again and went back into the queue of over 30!! I am livid! The reception team or patient services team need proper clinical training as to what can be signposted and what is classed as urgent- I'd say coughing up blood is urgent which requires an urgent same day appointment- not call back tomorrow!please look at reviewing your triaging and booking system urgently!
Visited January 2024
Review titled Modality Enki Medical Practice
Replied on 31 January 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2024
I have tried to get an appointment for a few months but I cannot get a response from the reception team, especially when medication is needed for both of us and the reception team's attitude is appalling as I don't have the NHS app and I have some health issues to discuss but to no avail.
Visited September 2023
Review titled Modality Enki Medical Practice
Replied on 01 August 2024
Dear Patient, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2023
I was on the phone for almost 2 hours only to be told there were no more appointments and I was to call back again tomorrow. Thankfully, it was for a new doctor's note and not medication, but, to think I have called in for the last three days and have been given the same reply, I have felt quite exasperated. I asked if going into the surgery would be any easier to get a note, the receptionist quite bluntly said, it wouldn't make any difference if I came in at 8am as there would be a queue and I would still be told the same thing. That was frustrating. I am not sure how many appointments are seen throughout the day but clearly it is not enough. If you do finally get through you are then told all the appointments for today have gone and to call back again tomorrow. It promptly shows that this service is getting worse, the receptionists are not empathetic to the patients needs and are clearly overwhelmed as it is noted in their tone and manner.
Visited May 2023
Review titled Modality Enki Medical Practice
Replied on 31 May 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team