Modality Lewisham (ML)
Jenner Health Centre 201-203, Stanstead Road, Forest Hill, London, Greater London, SE23 1HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by MICHAEL SHORT - Posted on 11 January 2024
My experience of this surgery has always been positive. The reception staff are always helpful and the clinical staff are great. Like any other organisation, there are occasional glitches but given the pressures the NHS is under, this practice does a brilliant job. Thank you!
Visited January 2024
Review titled Modality Lewisham (ML)
Replied on 01 February 2024
Dear Michael Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Venecia Patient Experience Team
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Review titled Modality Lewisham
Rated 2 stars out of 5
by Dr Marina Hammond - Posted on 01 December 2023
I have received a message about an appointment in some place??? with a doctor whose name is not on a list of South Lewisham practice without telling me where I suppose to find this doctor.
Visited December 2023
Review titled Modality Lewisham (ML)
Replied on 30 January 2024
Dear Dr Marina Hammond Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Very very slow patient's management system
Rated 3 stars out of 5
by Eva Balitskaya - Posted on 16 November 2023
I have two very unwell daughters. They need my (mother's) support on answering calls, filling forms and etc. We filled very emotionally difficult form to get the appointment, stating dates when we can't be together on the appointment. The appointment was given exactly on that they when I could not be with her. Second: my daughter asked medical proof for PIP application. It was promised will be sent- nothing sent. Now we again were filling emotionally affecting long form to get another appointment to get that medical proof,medication review and the further health investigation. (Friday). The appointment was promised by text message with no particular date. Today is a Thursday and our extended PIP application deadline is in few days. I am calling to South Lewisham gp, it is number 30 again waiting on with that music on and on. Also I have a constant difficulty filling a long emotionally affecting form to get an appointment, and it suddenly disappears online with all important sympthom information with no saved copy, stating that they will come back at 2pm. But time is lost, daughter greatly affected and no result. This "slow management system" is definitely slow and not working. With all my respect and great need: Can this be faster, as nobody wants to go to doctors, just only when patients are critical or in urgent need. Thanks for understanding and taking care of people's wellbeing
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 24 November 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled No nurse on appointment date.
Rated 3 stars out of 5
by Mario - Posted on 06 November 2023
Attended for nurse appointment on 6th November, at 10.00am. At 10.30am, went to check at the reception, about the delay, only to be told that the nurse had not turned up. Made another appointment. Hope there will be nurse on shift.
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled surprising poor service
Rated 3 stars out of 5
by jennifer barrington - Posted on 01 November 2023
I was obliged to call at the surgery today and queued at reception for about 20 minutes. This was to chase a prescription that was ordered a week before. I was informed that it was decided that it was 'non urgent'. Who made such a decision and on what grounds? I had been chasing this prescription for three days. All the chemist could tell me was that it had gone through to the surgery and they awaited it being signed off. I am really disappointed in the dreadful level of service now evident. I am reasonably computer literate but the website is very difficult to navigate and I struggled to get to this page.
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 06 November 2023
Dear Jennifer Thank you for taking the time to give us your feedback. I am sorry to hear you are not happy with the service you have received. Prescriptions are issued at the doctors discretion and the Practice no longer prescribe medications which are available over the counter for minor ailments of self-limiting illness. Some repeat medications require regular monitoring, you could be asked to have a blood test or blood pressure monitoring. If you have been requested to have one of these tests and you fail to do so. The Practice have grounds to stop medication for the safety of the patient. I am not saying that this was the case for you, however if you are still having problems. Please contact the Practice directly. I am very sorry for the experience and inconvenience caused. Kind Regards Patient Experience Team Modality Partnership
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Review titled Pretty disgusting
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
The most disgusting patient care, can never get an appointment and even when it’s urgent it’s taken 9 days for anyone to contact me. Do not go to this surgery.
Visited November 2023
Review titled Modality Lewisham (ML)
Replied on 24 November 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Incompetent GP
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
I stood in the line in the practise 1hr40mins past my appointment time waiting for a receptionist to speak to. When the doctor called my mobile to see where I was he then called my name out loud and had me in and out of the room within 5 mins. Explaining that I just needed to drink water and see how I am over the next 3 weeks. I went to urgent care and they told me I have a chest infection and an ear infection. Which the doctor clearly looked over. I was prescribed 2 different antibiotics, and the doctor in south lewisham said to drink water!!!! The doctor I saw in south lewisham did not even care to hear any of my problems but only listened to my chest and checked blood pressure. This is very unprofessional.
Visited August 2023
Review titled Modality Lewisham (ML)
Replied on 13 October 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible service
Rated 1 star out of 5
by Sandra Hunt - Posted on 14 August 2023
I had my phone in my hand to take a phone consultation. The phone rang on a silenced call I called them back and they said they couldn’t help and I would have to go back to my GP I asked if the person was in the building the receptionist said yes I asked could they call me back she said I have to go back to my GP so to summarise I didn’t miss the call they called me on silent I called straight back to be told by a rude and unhelpful receptionist to go back to the GP This leaves me continuing with a great deal of pain and not able to walk properly back to well I don’t know where
Visited August 2023
Review titled Modality Lewisham (ML)
Replied on 13 October 2023
Dear Sandra Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled ineffective new appointment booking system
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
trying to get an appointment is an uphill feet of endurance. First a long form to fill in online - day1. then day 2 a doctor requested I send a photo of the problem. day 3, a text confirms this indeed warrants an appointment and I am asked to wait until they decide the date and time for the appointment. I am still waiting. Did the modality group really do any market testing before this new system was adopted? at what point does this constitute a responsive service? The system wholly relies on you having computer skills, a mobile phone that is on all of the time and significance patience as you wait and wait for an appointment. If you cannot make the appointment, I presume you go through the whole sad experience again from scratch?? meanwhile, treatment for our health problems is being delayed, our conditions worsen and in some instances, are life threatening?? please modality think again and introduce an effective appointment booking system for everyone.
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Online appointment
Rated 3 stars out of 5
by Anonymous - Posted on 30 June 2023
The new online appointment system is astonishingly poor The queue times to call the service has waiting times of 1 hr plus I’ve had to submit the form several times up to 4 times and appointments are taking over 1 week and you don’t always get a notification I’m still waiting for one that was communicated verbally by phone on 27 June and when I’ve got through have been told there is a backlog by the booking system agent It simply is not working and what should have been an effective triage is now compromised patient care really really disappointing this is now what I am expected to experience every time I need to see a GP
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 03 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer