Modality Lewisham (ML)
Jenner Health Centre 201-203, Stanstead Road, Forest Hill, London, Greater London, SE23 1HUContact details and opening times
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Reviews
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Review titled Impossible to get appointments - promotes paid for services
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Have been trying for over a week to book an appointment. Since they disabled the econsult service, the only option is to ring and you can never get through. The website takes you round in circles before admitting that there is no access to appointments any way other than the phone (even though there used to be). Same issue happening for my partner who needs a prostate check. Feel stuck, stranded and without any care. To add an even darker note. When you try to book online appointments it heavily pushes you towards paid for services. How can a practice that serves this large a population fail to provide any adequate way to get access to even a phone GP appointment? It's beyond anything I could have imagined in terms of lack of care.
Visited November 2022
Review titled Modality Lewisham (ML)
Replied on 06 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. We have listened to our patients who have told us that they prefer to speak to a clinician on the telephone or face to face in the surgery. To maximise our ability to speak to patients over the telephone and in face to face appointments we have suspended our eConsult service. This will free up our clinicians and allow them to focus on speaking to patients directly. Although online consultations have been suspended, we can be contacted via the contact section on our website for administrative queries. We do ask that you still contact your Practice via telephone for any appointment or clinical queries. Kind regards Patient Experience Team
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Review titled No e-consult service
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
Bellingham Green was much better before the merger with Modality Lewisham when they offered e-consult service. This was more convenient for people who work full time and struggle to ring up or attend the practice in person to make an appointment. Unfortunately this has been removed with no indication of when it will be re-introduced.
Visited November 2022
Review titled Modality Lewisham (ML)
Replied on 06 December 2022
Dear Patient, Thank you for your review. I am sorry that you are unhappy with the service you have received from the practice. We have listened to our patients who have told us that they prefer to speak to a clinician on the telephone or face to face in the surgery. To maximise our ability to speak to patients over the telephone and in face to face appointments we have suspended our eConsult service. This will free up our clinicians and allow them to focus on speaking to patients directly. Kind regards, Patient Experience Team
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Review titled Sliding into oblivion
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2022
Hubby has angina. His spray was removed from his repeat prescription. At the time the receptionist said to just add the request in the box on the app. We did this last week. The surgery rang twice and we missed the calls as we work nights. Couldn't get through to them at all. Repeat prescription has not included his spray ! We will try again next time but as he doesn't need it often his existing spray will be out of date next month. Can't get appointments and his last repeat prescription was for half his usual amount. Requests for the rest was refused.
Visited November 2022
Review titled Modality Lewisham (ML)
Replied on 09 November 2022
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled 53 minutes on hold then cut off
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
All i want to do is to know how to book a GP appointment these days. Its not urgent but i need to be seen. I held on the phone for 53 minutes waiting for Bellingham Green and was then cut off. What do i do?
Visited October 2022
Review titled Modality Lewisham (ML)
Replied on 09 November 2022
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled phone problems
Rated 1 star out of 5
by Helen New - Posted on 26 October 2022
I was on on hold for 1 hour 57 mins then whilst talking the phone cut off. I have called this surgery around 6 times this week for the same thing. I feel really sorry for the staff as there clearly are not enough of them but it is very frustrating.
Visited October 2022
Review titled Modality Lewisham (ML)
Replied on 09 November 2022
Dear Helen I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am. Kind regards Patient Experience Team
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Review titled Gone downhill
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2022
Hubby ordered his repeat prescription as usual. I went to pick it up as usual but it was for 1 months supply instead of 2. He requested another 28 days prescription stating that his repeat order was wrong and was refused. He requested it again and was refused. This also happened to me when my medication was increased. It dropped from 3 months supply to 2 and I had to ask 3 times before it was put back to 3. Hubby also requested a change of email and mobile number 2 months ago which hasn't been done yet.
Visited October 2022
Review titled Modality Lewisham (ML)
Replied on 09 November 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled First class receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2022
The receptionists at the Jenner are absolutely first class. They go above and beyond to reassure you and are very kind. Thank you so much.
Visited August 2022
Review titled Modality Lewisham (ML)
Replied on 09 November 2022
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team