Modality Mid Sussex
Crawley Down Health Centre, Bowers Place, Crawley Down, Crawley, RH10 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Vacinations
Rated 5 stars out of 5
by Adrian Gill - Posted on 06 November 2024
The Rapid Heath screens do not facilitate making a booking for a Vacination. In my case I had a Shilgles vacination and was asked by the Nurse to make another appointment in 6 months (this was up this week). I achieved my goal by phone - but spent 15 minutes hanging on the line. A 'Non-syptomatic' option with a Comments field would resolve this and other fringe Use Cases. (yes I work in IT).
Visited November 2024
Modality Mid Sussex has not yet replied.
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Review titled Rapid Health system overly complicated
Rated 3 stars out of 5
by Robert King - Posted on 11 November 2024
Having tried to book an appointment for my wife , I found the system overly complicated and long winded. At the end of the process we were offered an appointment at a practice about 9 miles away (not our usual practice) at 9.30am that morning. However since the time of requesting an appointment was 9.28am there was no chance of making this time (unless we could time travel). Having no other option available I then rang our surgery on another phone, explained the situation and had to cancel the offered appointment for the details to be available to the reception staff. We were offered a call back which we accepted. The practice staff were great and very helpful, once you could get through. The new system really needs streamlining.
Visited November 2024
Modality Mid Sussex has not yet replied.
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Review titled Utter chaos with no regard for patients
Rated 1 star out of 5
by G Adams - Posted on 08 October 2024
I requested a repeat prescription on 1st October. Some of the items were due in September and some were due in the coming two weeks as we were told we could request things up to two weeks in advance. As nothing was sent to Boots my wife went into the surgery as I desperately needed a couple to items. She was told that they wanted to try and make things easier (for them) by issuing them on 9th October. We have been through this before, as my needs vary you cannot standardise them. My wife pushed the point about the items which were urgently needed and they were issued the next day. However, the rest of the items have still not been passed to Boots for issue. I understand that they might want to make things easier for themselves but for goodness sake, why not talk to the patient? Firstly, I could have explained my needs and that standardisation will not work with me. Secondly, I would not have run out of badly needed drugs which I need. Thirdly, why has the prescription still not been issued? I tried to call the surgery but I was not prepared to wait over an hour to speak to a receptionist and keep going over and over what the problem is. It appears that not only does the surgery not want to communicate with patients but the do not communicate with each other. The patients are merely a distraction and they are not as important as making life easier for themselves.
Visited October 2024
Review titled Modality Mid Sussex
Replied on 31 October 2024
Dear G Adams Due to the public nature of this platform, we are unable to respond to your concern here. If you would like us to look into this further for you, please contact us at: https://www.modalitypartnership.nhs.uk/contact Kind regards, Sophie Patient Experience Team
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Review titled Worse comparing with years ago
Rated 1 star out of 5
by Mihaela Lupu - Posted on 09 October 2024
Received on NHS app information for the meeting to discussed new system couple of hours before the meeting that was not possible to be there plus a SMS on 8th October for the meeting was on 7th. Modality Group is doing this on purpose???? Plus from the moment ModalityGroup took over 4 surgeries to be easier to book an GP in fact is worse ( last year took me 4 weeks to see a GP when I was in agony with pain ) so just awful
Visited October 2024
Review titled Modality Mid Sussex
Replied on 31 October 2024
Dear Mihaela Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Totally unbelieveable
Rated 1 star out of 5
by BCJ - Posted on 13 August 2024
I first had the misfortune to contact CDHC in April of this year for back pain. Since then it has been extremely poor communication, conflicting advice and mismanagement. In April I had a GP phone consult about lower back pain and was prescribed medication which helped the most severe pain but the pain returns if I walk around. In May I saw a physicians associate (PA) & a possible scan was discussed but I was told this would need to be agreed by the GP and they would talk to the them. I have been ringing since 1-2 a weeks to try & find out what is happening only to be offered conflicting advice. I have basic help insurance who will do an MRI scan. They do not do any pre-consultation work. All I needed from the GP was a letter with my history & a recommendation for a MRI or a copy of my NHS referral. The first letter I received was for a pre-consult for diagnosis which I could not use. I have tried since the beginning of June to resolve this issue & it has been impossible. As I couldn't seem to get a letter from the surgery I asked to be referred to the NHS for scan. I was told this would be done. After chasing for this for several more weeks I was told I couldn't have this as I needed to see the GP for a referral as I'd only seen a PA before. I asked if this was necessary and they promised to come back to me but they didn't. After another couple of weeks chasing, out of the blue I was told the referral to the NHS had been done. However, despite me trying to get a copy of this there seemed a reluctance to provide this and I was offered a letter for the MRI instead. The letter when I eventually received a week later referred to a private appointment I had already attended. I've not attended any private appointment. I asked for the letter to go back and be amended. A week later I chased again as no letter! This resulted in a phone call this week whereby I was told that the GP was not able to write a letter to my private health insurance just asking for the MRI it would have to be for a pre-consult as well. I advised again this is not what they needed. I then asked for a copy of my referral. I was then told no referral had been done even though I was told several times it had. I was then asked why I thought I needed a MRI. I said it was discussed during my visit with the PA. I was then told if I was going have a referral for an MRI I would have to see the physio before. Next appt is Sept. I've been waiting for this referral to find out what the problem is & whether it can be treated or whether I need to request reasonable adjustments from my work as the discomfort makes it difficult to travel & I've been WFH. This is ridiculous! There is no communication and no one knows what the other is doing. It has been nearly 4 months and we are precisely nowhere. If I needed to see the GP or physio before a referral I should have been told this months ago and why was I told that a referral had already been done when it had not?
Visited August 2024
Review titled Modality Mid Sussex
Replied on 05 September 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sophie Patient Experience Team
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Review titled Beyond Appalling
by Ms P - Posted on 23 August 2024
I’ve been needing to write this review for sometime, because NHS Modality Sussex is extremely appalling to say the very least and it needs urgent attention. Out of any community that I have lived in this is the worse NHS service I’ve ever experienced by far. Firstly the reception team at Ship Street Surgery are often without showing care when they speak to you, often robotic and quite frankly sometimes rude. They need training of basic reception skills in my observation. There is never ever any appointments available, constantly and chronically ‘ at capacity’ as their language repeats relentlessly. Yet when in the surgery only one or two patients are waiting in my experience. I saw a Dr ( which took me around two weeks to get an appointment and having to speak 111 call to help arrange this due to Ship Street / Modality Sussex not ever being able to possibly not willing to help ) for an illness, she gave me some medication and asked me what I thought? If I thought she’d prescribed the right thing! That I’ve not done years of training and medical school is beyond me why she asked such a question - left me unconfident with this Dr medical diagnoses. As it turns out she gave me the wrong medication. A follow up call was arranged by her, she missed this twice. No accountability taken from this Dr / Modality Sussex of omitting appointment, except a justification that she did call, I know the call didn’t happen as it would have been on my on records. The receptionist of Ship Surgery also made me an appointment, we arranged this appointment face to face and she wrote it down, for me to only find out later she never actually placed the appointment on the system - another mess up and a cost for myself. My illness prolonged and another unfortunate illness came about because of Modality Sussex as well as much stress caused by them. I can see how this organisation are costing peoples health and without doubt more than likely peoples lives which more than likely will somehow be whitewashed by them. There is so much more to write about the most disgusting and crushing experience’s I’ve with Modality Sussex but there really isn’t much room to do so. I’m actually very scared to get ill because the of battle to get to see or speak to Dr makes one feel much worse in their symptoms. Scrap Modality Sussex urgently. Get a much more caring facilitated NHS service in the East Grinstead area - decent NHS doctors services exist in other areas of Sussex and so there is no reason why they can’t exist in East Grinstead. Quite frankly I observe Modality Sussex clearly to be criminal and dangerous to the public.
Visited August 2024
Review titled Modality Mid Sussex
Replied on 05 September 2024
Dear Ms P Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Shocked and extremely disappointed
Rated 1 star out of 5
by Barbara Davidson - Posted on 31 July 2024
I am 67 years old and whilst walking in town, I suddenly started to experience heart palpitations, dizzyness, shortness of breath and pins & needles in my hands. I was terrified so walked straight to the surgery. I explained to the receptionist who seemed concerned and said she was going to speak to the doctor. She came out almost immediately saying that I had to go direct to the walk in centre in Crawley!!! There was no one in the waiting room. I thought Doctors signed a Hippocratic Oath yet not one came out to see me. I was completely shocked. I called my husband and then 111 and after going through all the questions they said I should wait for a doctor to call me back! Once I arrived at the walk in centre at Crawley they could not have been more helpful. Within 5 minutes I was having an ECG!!! I thought Modality had a "commitment to care" but it seems to me all they care about is profit. Absolutely disgusted.
Visited July 2024
Review titled Modality Mid Sussex
Replied on 31 July 2024
Dear Barbara Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled No change there then
Rated 1 star out of 5
by Mick - Posted on 12 July 2024
Having mostly given up contacting this pratice, I felt I had to confirm that a recent red blotch on my leg wasn't anything sinister like skin cancer. After being told there were no more appointments available (less than 10 mins after 08:30) I was informed to pop along to a chemist & they could take a look and maybe give me cream for it? This is not what people want from their local Doctors surgery.
Visited July 2024
Review titled Modality Mid Sussex
Replied on 23 July 2024
Dear Mick, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards, Frankie Patient Experience Team
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Review titled Shut this surgery down
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
Total waste of tax payer money this place. Can never get an appointment. repeatedly told to call back at 8.30am only to wait in a queue for an hour and then get cut off as no appointments available having only been 10th in the que to start with. Receptionist is vile and rude with a terrible attitude and extremely poor people skills. Don't know why she thinks she's something special in the medical world, you're the "answer the phone lady" zero out of 10
Visited June 2024
Review titled Modality Mid Sussex
Replied on 27 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled No Appointments
Rated 1 star out of 5
by Julie Bennett - Posted on 10 May 2024
I rang a week in advance to book a nurse to take 3 stitches out of a small surgery . No appointments for a month was told to go to A&E ,as if they haven’t got enough to do. Will have to wait hours for a procedure which will take 30 seconds .
Visited May 2024
Review titled Modality Mid Sussex
Replied on 27 June 2024
Dear Julie I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team