Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprepared and Problem solving
Rated 3 stars out of 5
by ellie wildbore - Posted on 29 October 2024
My heart has been playing up as a 20 year old female and I have been put on propranolol to help. Due to this, I have had an ECG booked in for weeks as this is quite important. When i got to the practice the nurse (who was amazing) searched high and low for patches and there were non in the whole practice. This is unacceptable, other people also had ECG’s this day. It wasted my time, the nurses time and appointment time.
Visited October 2024
Review titled Modality Partnership (Hull)
Replied on 31 October 2024
Dear Ellie Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled First class care today
Rated 5 stars out of 5
by Keith Porteous - Posted on 21 October 2024
I am shortly to have a repair of an inguinal hernia, and the pre-assessment from the hospital identified a possible heart problem - atrial fibrillation - that might complicate the procedure. I was asked to contact my General Practitioner to investigate this. This was this morning, at 9am. Since then I have visited the practice (West Hull Health Hub), where the receptionist (sorry, care navigator) referred my case to the duty doctor who advised an Ecg. I was able to make an appointment for 12.50, which I duly attended, and the duty doctor reported back to me, with a full report of the Ecg at 1.30pm, saying that all was clear and I could proceed with the hernia operation. I may have been lucky to get the Ecg appointment today, but in any case the speed, courtesy and efficiency of all the people who played a part in all this were exemplary. Thank you. (By the way - in the subsequent questions in this review I have indicated that I was very satisfied that I could get through to the practice by telephone: this is the best answer I could offer, given that I didn't use the phone at all but called into the practice in person. There should be a "not relevant" option to the question, I reckon.)
Visited October 2024
Review titled Modality Partnership (Hull)
Replied on 31 October 2024
Dear Keith Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Worst GP
Rated 1 star out of 5
by Reece - Posted on 18 September 2024
Would not recommend this GP to anyone, GP change medication without even speaking to yourself, then when try to order again their change it back to the lower dose which is less affected without consultation yourself. Told to make appointment to seek further advice from the GP which I made that day but no one contacted me back. Poor service, poor communication, Reported to CQC as poor neglect and failure of the GP
Visited September 2024
Review titled Modality Partnership (Hull)
Replied on 30 September 2024
Dear Reece Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Waste of Time
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
Unable to get an appointment at Calvert Lane Modality with a nurse to get the dressings changed for my daughter (as advised by the hospital) who has 2nd degree burns on her arms - even with 5 days notice.
Visited September 2024
Review titled Modality Partnership (Hull)
Replied on 05 September 2024
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled Caring experience
Rated 5 stars out of 5
by Susan Lamont - Posted on 26 September 2024
I would like to thank the GP associate for taking such good care of my mum yesterday (25/09/24 - 11:50). She was thorough, patient, friendly and very caring, she explained everything and made my mum feel comfortable and relaxed. I would like her to be informed of this review as she deserves my thanks personally.
Visited September 2024
Review titled Modality Partnership (Hull)
Replied on 30 September 2024
Dear Susan Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Great (Abismal)
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2024
Extremely bad for even trying to get an appointment, even via phone. They do not send results for tests. You are on hold for at least an hour before the phone is disconnected. They are over subscribed with patients and patients are told to visit a walk in centre as it will be quicker! 3 times i have been advised to do this. I have walked to the surgery and seen people demand to see a doctor, five minutes later they have a same day appointment. I cant even remember when I managed to see a doctor, as per them……i try to go to a walk in centre. The only time they contact you is when it’s flu season and they insist you go there for your jab……….ive also tried to leave this review 10 times and all i get is ooops something went wrong
Visited August 2024
Review titled Modality Partnership (Hull)
Replied on 30 September 2024
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled Blood test
Rated 1 star out of 5
by Ibrahim Elamin - Posted on 08 July 2024
They don’t find my name on the sistem while I got three reminder on my phone And It is not the first time .. ,
Visited July 2024
Review titled Modality Partnership (Hull)
Replied on 31 July 2024
Dear Ibrahim Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Awfull treatment by receptionist
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
I meant to receive telephone appointment today. Had my phone in my hand while scrolling on social media. Received call which was literally a 1/3 of the second. I didn't manage to answer it as the call from doctor was literally 0.3seconds. Seems like I missed my appointment by not being super mega ultra hiper fast by answering my phone. I think you should give your patients at least half second instead and maybe go crazy and do 1 second calls then I may be able to answer it. Absolutely ridiculous. Called your receptionist which was incredibly rude and saying that I missed my appointment.M!a!(if that's her real name).The receptionist cancel my appointment as well seems like she didn't like to help patients. Very petty behaviour M!a! Sort your self out!!!
Visited July 2024
Review titled Modality Partnership (Hull)
Replied on 31 July 2024
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Sophie Patient Experience Team
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Review titled Travel form for oxygen user
Rated 3 stars out of 5
by MRS J A R PITT - Posted on 04 June 2024
I took my form in on the 28th May. It consists of one page to be filled in. I am being told I will have it for the 17th June when I should be getting on the plane that day. The travel company want to be able to process the document before I travel. I cannot understand why it takes so long. I was told last week well it was the bank holiday, no bank holiday this week. Can someone please give me a clue to when I will get the form filled in preferable this week.
Visited June 2024
Review titled Modality Partnership (Hull)
Replied on 24 June 2024
Dear Mrs Pitt, I am sorry to hear that you have concerns regarding your recent experience at the Practice. I can confirm that the Practice aim to complete all travel company requests within 30 days. These forms must be checked and completed by a GP outside of clinic hours. Therefore, time must be allocated to complete this. Due to the high number of these requests, there is a short wait for these to be completed. I hope that this offers you some reassurance. Kind regards, Amy Patient Experience Officer
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Review titled Full at 10 am. and nontherapeutic answers
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2024
i just called after calling 999, with the advice that i need to see my gp in an hour only to hear the automated voice say they no longer cannot accommodate new calls at 10:15 am, they are full. the last conversation i had with the staff also was non therapeutic, as i was begging for possible ways to speed up my referral to a specialist as i was in pain. the answer i got was to pay and go private if i can't wait and had it transcribed in my report that i opted out, meaning i would go private when I never agreed to it. i had to call and change that information again. now i am always hessitant to call them for help .
Visited June 2024
Review titled Modality Partnership (Hull)
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer