Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unanswered phones
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I was in the queue of 15+ people in front of me. After 30 mins I was in a queue of 30+ people in front of me. Your meant to move up the queue, not backwards. After 1 hour and 45 mins I hadn't moved and hung up. I rung 111 instead. They never answer the phones. The worst GP practises group going. The fact they ignore all calls is disgusting. Then they try to say your call is important to them. Total waste of time trying to get hold of the doctors. Just ring 111, don't mess about.
Visited May 2023
Review titled Modality Partnership (Hull)
Replied on 31 May 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Can’t book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I really can’t believe that we are in 2023 and it’s impossible to book an appointment- either online or via the telephone. I have tried to book two appointments via the system online for an asthma review ( requested by a nurse). Both times, the appointment showed briefly as booked but neither appointment showed on my future appointments on System Online and I cannot get through on the phone to check if the appointment actually booked or failed to book! As a public sector professional myself, I cannot spend 2 hours each day on the phone in a queue between the hours of 8 and 6. This service needs to be more efficient, accessible and reliable. The Push Doctor service was a hit, shame you cancelled it. I’m moving away from Modality like so many others.
Visited May 2023
Review titled Modality Partnership (Hull)
Replied on 31 May 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Very happy - almost always the case!
Rated 5 stars out of 5
by Pat Wilson - Posted on 22 April 2023
Had an appointment with a GP at New Hall Surgery. Rang as soon as calls accepted at 8.00 a.m. and had an appointment for 10.20 a.m. Felt well treated by doctor, very good communicator and satisfied with outcome. While waiting, I could see the reception staff to be very effective, helpful and well informed. When making appointment by telephone, I always put my 'phone on speaker and get on with other things as it can take ages. But have noticed that you can jump from caller 15 to being dealt with a couple of minutes later, so I presume there are a number of call handlers. When I see negative comments on the site, I think more people with positive things to say should take the time to put in a review.
Visited April 2023
Review titled Modality Partnership (Hull)
Replied on 12 May 2023
Dear Pat Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Absolutely useless!
Rated 1 star out of 5
by Michael from Keighley - Posted on 20 March 2023
I have been trying to get through to the surgery for weeks. Always the same recorded message saying that the surgery is very busy and I should try the triage option on the website but that option is not available! The recorded message simply plays through and then puts down on me, can't even be bothered to answer the phone to tell me that they don't really give a monkey about me. My daughter needs her inhalers review and I don't know who will be bothered to do this. If I take her to A&E they tell me that it's not an emergency and I need to contact the GP. Primary care is a joke at the moment. We pay our taxes and they should give us a service. Be ashamed of yourselves.
Visited March 2023
Review titled Modality Partnership (Hull)
Replied on 12 May 2023
Dear Michael I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our Care Navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Cath Murdoch - Posted on 20 February 2023
I have visited the West Hull Health Hub Calvert Lane several times this year for consultations and treatment. The nurses and reception staff are professional, kind and understanding. In particular I would like to thank the GP who has seen me.The GP is absolutely wonderful and I am so grateful for the help which I have been given.
Visited February 2023
Review titled Modality Partnership (Hull)
Replied on 07 March 2023
Dear Cath Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Disgusting practice
Rated 1 star out of 5
by David - Posted on 17 January 2023
I waited three years for an appointment. I live 37 minutes away from the clinic.I gave myself 1hr 10 minutes to get there .arrived late called before being late to explain my situation but no answer left message not relayed. So they choose to not see me !! Then have the audacity to say I was aggressive and threatening when asking about their decision. My mind is blown .I got a call after which I never asked for once I’d told them I’d be complaining to harass me and say they would be banned from there practice..it’s laughable if I hadn’t waited three years for it !!!
Visited January 2023
Review titled Modality Partnership (Hull)
Replied on 16 February 2023
Dear David, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Diabolical service!
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
We are all paying national insurance to fund a private organisation, which delivers such a poor service, that if it was funded privately, would be closed down tomorrow! Can’t get through on the phone and when you do it’s utter chaos and poorly run! Absolute joke of a company! Worst thing the NHS has ever done. Turned local doctors surgery into a call centre. Sick to death of trying to deal with them. When did suck a poor level of service become acceptable in the developed world. Appalling!
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 12 January 2023
Dear patient, I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Impossible - hull
Rated 1 star out of 5
by Nathan - Posted on 19 December 2022
Absolutely impossible to get through, or even be put into a queue, and the odd occasion you do get through you are fobbed off with “send photos” rather than been able to see a gp in person. Doctors are now using Covid as means to be lazy! The treatment you receive is incorrect, ‘care navigators’ give bad information and are clueless how to read blood results! Massively needs improving and changing! Apparently no appointments available but at any given point you enter the doctors surgery there is never more than 1 person in the waiting room. Investigation into diadem surgery (hull) needs to happen!
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 22 December 2022
Dear Nathan I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Ridiculous NHS service at bellingham green
Rated 1 star out of 5
by Chris hazle - Posted on 06 December 2022
I arrived at this surgery at 07:30 this morning to make a doctors appointment but everyone in the queue were told you can't see a doctor no more but I can wait in the waiting room for a doctors phone call. I find this a complete joke.
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 07 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer