Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant service today.
Rated 5 stars out of 5
by Pat Wilson - Posted on 08 November 2022
I rang the practice, stating not sure whether necessary to see doctor and outlined symptoms. The Care Navigator texted me a link to send photos showing symptoms. Within an hour and a half of my call, a GP had reviewed my case and a prescription was waiting for collection at my nominated pharmacy. I couldn't have asked for better.
Visited November 2022
Review titled Modality Partnership (Hull)
Replied on 10 November 2022
Dear Pat Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Theresa - Posted on 01 September 2022
Excellent reception staff. Extremely efficient and friendly. Very professional, informative and friendly nurse who put me at ease. ✨️
Visited September 2022
Review titled Modality Partnership (Hull)
Replied on 09 November 2022
Dear Theresa We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Modality have already run this practice into the ground!!
Rated 1 star out of 5
by Paul - Posted on 15 August 2022
Since Modality have taken this practice over there are nothing but problems getting appointments sometimes being asked to wait 2/3 weeks. I phoned them today and after waiting for 1 hour for my call to be answered I decided to walk to the surgery but still with my phone waiting to be answered. I arrived at the surgery and booked a blood test but still my phone hadn’t been answered, I informed the receptionist that I have been waiting know for 1 hour 15 minutes for my call to be answered and she replied that they have no staff as they have all left due to Modality increase their workloads and hours but no increasing their pay . There was 2 members of staff on duty when I visited today and 1 of them was a trainee, it seems like another company who is all about maximum profit and minimum service is now in control of Doctors Surgeries here in Lewisham, I don’t hold out any hope of the situation getting any better in the foreseeable future neither!!
Visited August 2022
Review titled Modality Partnership (Hull)
Replied on 09 November 2022
Dear Paul I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our [care navigation/patient services] team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team