Modality Partnership - New Hall Surgery
New Hall Surgery, Oakfield Court, Cottingham Road, Hull, Yorkshire(East Riding), HU6 8QFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Kirstine - Posted on 12 March 2025
I cannot praise/thank New Hall surgery enough for the services they provide. I have over the last 18 months needed their support for a variety of reasons. Each time I have received nothing less than excellent support. Great online facilities to reduce the need for having to telephone Massively improved care navigators and support. So many people to thank but unfortunately inable to name on this review.Thank you all for your hard work and support.
Visited March 2025
Review titled Modality Partnership - New Hall Surgery
Replied on 31 March 2025
Dear Kirstine Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Terrible practice
Rated 1 star out of 5
by Stephanie - Posted on 10 January 2025
No help at all everytime I have been intouch with my on going problem get fobbed off with antibiotics recently been intouch with the same ongoing issue and couldn't get intouch through the phone had to get in touch through the nhs app which was fine but clearly the person that had read my problem on the otherside of my message clearly didn't want to read this properly or could be bothered as they gave me a phone call appointment and put on the notes it was something totally different to what I had told them it was so when I got the call the dr had also not bothered to read my notes and was to fussed it was any sort of emergency until I got frustrated and ended the call as she was just laughing down the phone not wanting to offer me any help just for me to call back on the following Monday. So anyways the Dr called back I told her it was not disconnected I ended the call as I am in so much pain and I have been for a long time and I'm just getting passed around for her to finally get me an appointment when phonecall previously she couldn't get a appointment for me. This is reason why people get ill and don't want to call there gp because of practice's like this.
Visited January 2025
Review titled Modality Partnership - New Hall Surgery
Replied on 16 January 2025
Dear Stephanie, I am very sorry to hear of your recent concerns regarding the Practice and I am keen to discuss these further with you. If you are happy to do this, please can you contact me using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Amy Patient Experience Officer
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Review titled Non existent service
Rated 1 star out of 5
by Shaun - Posted on 14 January 2025
Been having stomach aches for over 2 years now, I have called hundreds of times, I finally got an appointment, last year. I had some exams done, I cannot get ahold of the doctors to know my results, I cannot book any more appointments with the doctors. I have spent 7 hours today alone trying to even find out the results and book my next blood test, which cannot be done. The doctors surgery is a joke, a waste of tax payers money for a service they simply provide to the elderly alone. My grandma called 5 minutes after me, I was told we cannot make any appointments, my grandma will have one tomorrow. We should shut the surgery down and start again, this one is far from up to the task of actually seeing patients and actually providing healthcare.
Visited November 2024
Review titled Modality Partnership - New Hall Surgery
Replied on 16 January 2025
Dear Shaun, We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact me using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Amy Patient Experience Team
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Review titled Good service
Rated 3 stars out of 5
by Mrs S Taylor - Posted on 25 July 2023
I would like to thank the Care Navigator who answered my call on a Friday afternoon and made the necessary arrangements for a prescription to be issued after the weekend in time for me to go on holiday. She rang me back the following Monday giving me a bar code in case my local pharmacy had not received the prescription (they had). In following up my request I felt this member of staff really cared. Thank you.
Visited July 2023
Review titled Modality Partnership - New Hall Surgery
Replied on 28 July 2023
Dear Mrs S Taylor Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled No option to book beyond current day
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
Found it odd that the surgery don’t allow patients to book appointments beyond the current day for non urgent appointments. It explains why it takes about an hour to get through because everyone has to call up every day for the same reason in the hope to get an appointment for that current day only.
Visited June 2023
Review titled Modality Partnership - New Hall Surgery
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled The worse surgery
Rated 1 star out of 5
by Sally cunningham - Posted on 13 June 2023
I have been with modality years. I find this surgery horrific to get through to. Its a joke. Ring exactly at 8am and it says already on 100 calls. All i need is a sick note. Cant go in as i can hardly walk with my bad knee. Its the same everyday
Visited June 2023
Review titled Modality Partnership - New Hall Surgery
Replied on 28 July 2023
Dear Sally I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Not very good
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
I have tried ringing for appointments and getting nowhere,I have a chest infection,my daughter got a new born only a month old she been Tring for 3 weeks to get appointment due to her iron low was told by the hospital to make a appointment,I don't complain but something needs to be done maybe going back to own telephone reception might be a good idea
Visited April 2023
Review titled Modality Partnership - New Hall Surgery
Replied on 02 June 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team