Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Modality Partnership (Hull).
Reviews
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Review titled Worst GP
Rated 1 star out of 5
by Reece - Posted on 18 September 2024
Would not recommend this GP to anyone, GP change medication without even speaking to yourself, then when try to order again their change it back to the lower dose which is less affected without consultation yourself. Told to make appointment to seek further advice from the GP which I made that day but no one contacted me back. Poor service, poor communication, Reported to CQC as poor neglect and failure of the GP
Visited September 2024
Review titled Modality Partnership (Hull)
Replied on 30 September 2024
Dear Reece Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Waste of Time
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
Unable to get an appointment at Calvert Lane Modality with a nurse to get the dressings changed for my daughter (as advised by the hospital) who has 2nd degree burns on her arms - even with 5 days notice.
Visited September 2024
Review titled Modality Partnership (Hull)
Replied on 05 September 2024
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled Caring experience
Rated 5 stars out of 5
by Susan Lamont - Posted on 26 September 2024
I would like to thank the GP associate for taking such good care of my mum yesterday (25/09/24 - 11:50). She was thorough, patient, friendly and very caring, she explained everything and made my mum feel comfortable and relaxed. I would like her to be informed of this review as she deserves my thanks personally.
Visited September 2024
Review titled Modality Partnership (Hull)
Replied on 30 September 2024
Dear Susan Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Great (Abismal)
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2024
Extremely bad for even trying to get an appointment, even via phone. They do not send results for tests. You are on hold for at least an hour before the phone is disconnected. They are over subscribed with patients and patients are told to visit a walk in centre as it will be quicker! 3 times i have been advised to do this. I have walked to the surgery and seen people demand to see a doctor, five minutes later they have a same day appointment. I cant even remember when I managed to see a doctor, as per them……i try to go to a walk in centre. The only time they contact you is when it’s flu season and they insist you go there for your jab……….ive also tried to leave this review 10 times and all i get is ooops something went wrong
Visited August 2024
Review titled Modality Partnership (Hull)
Replied on 30 September 2024
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled Blood test
Rated 1 star out of 5
by Ibrahim Elamin - Posted on 08 July 2024
They don’t find my name on the sistem while I got three reminder on my phone And It is not the first time .. ,
Visited July 2024
Review titled Modality Partnership (Hull)
Replied on 31 July 2024
Dear Ibrahim Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Awfull treatment by receptionist
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
I meant to receive telephone appointment today. Had my phone in my hand while scrolling on social media. Received call which was literally a 1/3 of the second. I didn't manage to answer it as the call from doctor was literally 0.3seconds. Seems like I missed my appointment by not being super mega ultra hiper fast by answering my phone. I think you should give your patients at least half second instead and maybe go crazy and do 1 second calls then I may be able to answer it. Absolutely ridiculous. Called your receptionist which was incredibly rude and saying that I missed my appointment.M!a!(if that's her real name).The receptionist cancel my appointment as well seems like she didn't like to help patients. Very petty behaviour M!a! Sort your self out!!!
Visited July 2024
Review titled Modality Partnership (Hull)
Replied on 31 July 2024
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Sophie Patient Experience Team
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Review titled Travel form for oxygen user
Rated 3 stars out of 5
by MRS J A R PITT - Posted on 04 June 2024
I took my form in on the 28th May. It consists of one page to be filled in. I am being told I will have it for the 17th June when I should be getting on the plane that day. The travel company want to be able to process the document before I travel. I cannot understand why it takes so long. I was told last week well it was the bank holiday, no bank holiday this week. Can someone please give me a clue to when I will get the form filled in preferable this week.
Visited June 2024
Review titled Modality Partnership (Hull)
Replied on 24 June 2024
Dear Mrs Pitt, I am sorry to hear that you have concerns regarding your recent experience at the Practice. I can confirm that the Practice aim to complete all travel company requests within 30 days. These forms must be checked and completed by a GP outside of clinic hours. Therefore, time must be allocated to complete this. Due to the high number of these requests, there is a short wait for these to be completed. I hope that this offers you some reassurance. Kind regards, Amy Patient Experience Officer
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Review titled Full at 10 am. and nontherapeutic answers
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2024
i just called after calling 999, with the advice that i need to see my gp in an hour only to hear the automated voice say they no longer cannot accommodate new calls at 10:15 am, they are full. the last conversation i had with the staff also was non therapeutic, as i was begging for possible ways to speed up my referral to a specialist as i was in pain. the answer i got was to pay and go private if i can't wait and had it transcribed in my report that i opted out, meaning i would go private when I never agreed to it. i had to call and change that information again. now i am always hessitant to call them for help .
Visited June 2024
Review titled Modality Partnership (Hull)
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Not a good practice
Rated 1 star out of 5
by Keith - Posted on 18 June 2024
This practice is getting worse just trying to get past the receptionist first then just being told that my doctor has no pre-book able appointments which is ridiculous if this is my doctor then you should be able to get appointments never heard such a thing.
Visited June 2024
Review titled Modality Partnership (Hull)
Replied on 24 June 2024
Dear Keith, I am sorry that you are dissatisfied with trying to obtain an appointment at the Practice. To aid with the increased demand coupled with the national GP retention crisis, the Practice employ a range of clinical staff. Some examples of our clinical staff are GPs, Physicians Associates, Advanced Care Practitioners and Urgent Care Practitioners. This means that our clinical team has a varied skill set therefore our care navigation team are required to ask for an overview of symptoms to ensure that you are booked with an appropriate clinician. I can confirm that the Practice do offer pre-bookable appointments with the clinical staff. However, due to the unprecedented demand on General Practice currently, these appointments do get booked quickly. If there are no pre-bookable appointments available at the time of your call, then the care navigation team will encourage you to contact the Practice on another occasion. I appreciate that this may be frustrating for our patients however this is not our intention. Please be assured that our staff are working to their capacity daily and improving the services continually under increasing pressure. Kind regards Amy Patient Experience Team
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Review titled Makes your health worse
by Wayne - Posted on 09 July 2024
So I am currently waiting for my calm to go through I have to ring them because they have decided to my my medication under review, they didn't tell me that it was or inform me in any way Now I'm having to battle there phone lines like I'm fighting the baddies from tron! Why did I feel everytime I have to contact you, I feel like I have to jump through brass hoops and gold rings just to be seen or heard?!?!? You put me under review 3 days before my prescription was ready! Knowing my luck it'll take me 4 days to get this sorted So thatnkyou "Modality" Thankyou for making my health worse, both mentally and physically! And Don't go saying where understaffed and overworked, you've been pulling that same excuse since you took over my doctors!
Visited June 2024
Review titled Modality Partnership (Hull)
Replied on 31 July 2024
Dear Wayne Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer