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Modality St James

85 Crocketts Road, Crocketts Road, Handsworth, Birmingham, West Midlands, B21 0HR

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Been chasing a prescription for days now…

    Rated 1 star out of 5

    by Anonymous - Posted on 23 February 2023

    Absolute joke to be honest. My mum’s appointment when at the surgery was quick enough but don’t expect your prescription to be sent out!! 3 days so far I have been ringing a number that doesn’t even get you to St James Medical Centre (their actual number is always engaged, even after trying for 3 days at all different times!!) and I am still no closer to getting my mums prescription. I actually managed to speak to a human yesterday who said they would speak to the doctor and get back to me but have they? No. Absolutely ridiculous. I refuse to waste anymore time chasing them and we will be going back to our own GP to make a complaint and finding someone higher up to complain to as well. No one should have to be put under this much stress to get a prescription!!

    Visited February 2023

    Report as unsuitable

    Review titled Modality St James

    Replied on 28 February 2023

    Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team

    Report as unsuitable


  2. Review titled Awful incompetent modality dermatology services

    Rated 1 star out of 5

    by Sakib khan - Posted on 29 December 2023

    Awful service constantly chasing them for results. In a year no improvement in skin condition have to chase up for follow up. Sent for a blood test that was not even put on the system. Not even given skin test results from three months ago. Have been discharged from service once saying i am better when i was not. Had to fight to get re referred took months to do. Still waiting for a biopsy promised a year ago. Completely stressful useless service wasting nhs money. The surgery is also dated and smells damp avoid at all costs

    Visited August 2022

    Report as unsuitable

    Review titled Modality St James

    Replied on 17 January 2024

    Dear Sakib I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team

    Report as unsuitable