Mollison Way Surgery
45C-46 South Parade, Mollison Way, Harrow, Edgware, Middlesex, HA8 5QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hours waiting in queues
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2023
Clinical staff are great - zero complaints for the GPs and nurses. The wait times to rearrange/cancel an appointment are unbearable, number 15 in the queue for over 1 hour! There has to be an easier way to cancel/rearrange an appointment due to unforeseen circumstances. I have registered elsewhere. Shame reception/admin inefficiencies are to the detriment of a very good clinical team.
Visited January 2023
Review titled Mollison Way Surgery
Replied on 02 March 2023
Thank you for your comment and feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We can work together to review your comment to help us improve our service to you and other patients. Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
Asked for blood test for under 18. I informed them it was for under 18. They gave an appointment for over 18.
Visited November 2022
Review titled Mollison Way Surgery
Replied on 14 May 2024
Dear Patient, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and misunderstanding regarding your appointment scheduling. Ensuring that our services align with our clients' needs, especially concerning age-specific requirements, is of utmost importance to us. Please know that we are taking steps to address this internally to prevent similar occurrences in the future. If you would be willing to provide us with more details about your experience, we would greatly appreciate the opportunity to make things right and regain your trust. Your feedback is invaluable to us as we strive to continually improve our services. Please feel free to reach out to us directly by email so that we can discuss this matter further and work towards a resolution that meets your satisfaction. Once again, we apologise for any inconvenience and appreciate your understanding. Kind Regards, Mollison way surgery