Monkspath Surgery (Solihull Healthcare Partnership)
Farmhouse Way, Shirley, Solihull, B90 4EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Discrepancy
Rated 3 stars out of 5
by Linda Whitehead - Posted on 12 August 2024
I was told tel appt on 19 Aug would be between 14:00 & 15:00 when booked. Reminder today says between 13:10 & 15:10. 2hr slot instead of 1hr. Fortunately this will be okay. But poor customer service.
Visited July 2024
Monkspath Surgery (Solihull Healthcare Partnership) has not yet replied.
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Review titled Poor quality care
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
Following a routine blood test at this practice yesterday I been been left with extensive bruising and discomfort in my arm. I have had a blood test each year for several years and am a regular blood donor. I have never experienced bruising and discomfort like this before and can only put this down to the practitioners technique.
Visited October 2023
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Useless
Rated 1 star out of 5
by Khan - Posted on 04 January 2023
I’ve pretty much had it with this solihull no health partnership . It’s completely useless. What I don’t understand is why can’t it go back to normal now . I called up at 8 exactly and was already caller 39 and all the emergency slots had gone . How is that even possible . I’m a dentist ,it doesn’t get any more closer or face to face than that and yet we are fully up and running for the last two years !!!! What kind of ridiculous system is this, that u can’t book ahead ???? Incredible .. My 20 month old had one of his febril fits and I didn’t want to call the ambulance for nothing as it settled immediately but obviously needed to now plan a course of action as it was becoming a regular thing and my wife went to the clinic , it was 6pm , only to be told we don’t give out appointments (smh) and call in morning , well surprise surprise ! All slots gone at 8 am!! And in queue at 39 !! This service has gone completely gone downhill.. thanks for nothing !!!!!
Visited January 2023
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 05 January 2023
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us directly - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
tried to get an appointment three days on the trot and then went down and waited at 8.30 on the fourth day to be told I would be phoned and nobody phoned despite me advising I had been told to seek an urgent GP appointment for a potential cancer _ I have paid to get a private appointment as its too urgent to wait - dreadful service
Visited December 2022
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 22 December 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership