Monkspath Surgery (Solihull Healthcare Partnership)
Farmhouse Way, Shirley, Solihull, B90 4EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Discrepancy
Rated 3 stars out of 5
by Linda Whitehead - Posted on 12 August 2024
I was told tel appt on 19 Aug would be between 14:00 & 15:00 when booked. Reminder today says between 13:10 & 15:10. 2hr slot instead of 1hr. Fortunately this will be okay. But poor customer service.
Visited July 2024
Monkspath Surgery (Solihull Healthcare Partnership) has not yet replied.
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Review titled Poor quality care
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
Following a routine blood test at this practice yesterday I been been left with extensive bruising and discomfort in my arm. I have had a blood test each year for several years and am a regular blood donor. I have never experienced bruising and discomfort like this before and can only put this down to the practitioners technique.
Visited October 2023
Review titled Monkspath Surgery (Solihull Healthcare Partnership)
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership