Montague Medical Practice
Fifth Avenue, Goole, North Humberside, DN14 6JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't book appointments
Rated 1 star out of 5
by Kevin Smith - Posted on 02 February 2024
I rang up to book a future appointment and was told I couldn't, I had to ring on the day, this can't be done I need advance notice to go to appointments, the receptionist said I can't book advance appointments it needs to be done on the day, this is ridiculous I will never get to see the doctor as I can never book on the day, I can never get through on the day anyway so even I I booked a day off to ring the doctor I couldn't guarantee i would get through, I have rang in the past and got a future appointment booked so I don't understand what has changed
Visited February 2024
Review titled Montague Medical Practice
Replied on 22 February 2024
Dear Mr Smith. Thank you for taking the time to provide your feedback. I am sorry your experience was negative on this occasion. We do allow appointments to be booked in advance and I am sorry this did not happen on this occasion. We sometimes have appointments available on a Saturday morning or late evening if that is something which may be more convenient for you. You are also able to submit a non-urgent request through our website any time of the day, and this will be dealt with and you will be offered an appointment with the most appropriate clinician/service. If you would like to discuss your concerns please do not hesitate to contact me at the practice. Thank you. Amanda, Practice Manager
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Review titled Practice doing best in difficult times reliant on locum gps
Rated 4 stars out of 5
by George Blacker - Posted on 20 February 2024
I had a positive visit to the centre. With gp listening and examination carried out and a plan agreed. Left feeling hopeful for the future.
Visited February 2024
Review titled Montague Medical Practice
Replied on 22 February 2024
Dear Mr Blacker. Thank you for taking the time to provide a positive review. I will ensure this is passed on to the staff. Thank you, Amanda, Practice Manager
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Review titled Great experience.
Rated 4 stars out of 5
by Eveline Oldridge - Posted on 22 February 2024
I had a blood pressure review, it was very thorough and I didn’t feel rushed. I felt reassured by the review.
Visited February 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Kind and Caring
Rated 4 stars out of 5
by J Robinson - Posted on 26 February 2024
Attended the practice due to having a continual cough, i was referred to see the Asthma Nurse by GP, the appointment was within the month and i found her very understanding, with a kind and caring manner.
Visited February 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience, and you were seen quickly by the practice nurse. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Great practice friendly and efficient
Rated 5 stars out of 5
by Ian black - Posted on 29 February 2024
All the staff was friendly and helpfull and nothing was too much troublethe nurse was very professional and happy and helpfull
Visited February 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave your feedback and that you had a positive experience. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Not Joined Up
Rated 3 stars out of 5
by Antony Richards - Posted on 01 March 2024
After recently experiencing a heart attack I had previously had a discussion with a GP about some of the side effects I was having with some of the meds. I had bloods, urine, stool tests and a chest x ray to see what was going on. The Dr specifically told me to book an appointment for a face to face appointment with a Dr. When I tried to do this a receptionist tried to book me an appointment with the practice nurse - when I said this was not what I wanted or needed she became very affronted. I finally got to see a Dr - had to explain everything all over again and didn’t really get the feeling that my concerns were being listened to. For me, it was a disappointing meeting which was unusual as the practice has, in the past been good to me.
Visited February 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Dear Mr Richards. Thank you for taking the time to provide us with feedback about your recent experience. I am sorry you have experienced difficulties booking an appointment for a follow up. If you would like me to investigate this further please contact me at the practice and I can look into what happened for you. Thank you, Amanda, Practice Manager
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Review titled good practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
the doctor was very nice and was right with the diagnosis sent me to hospital for a blood test for a day
Visited February 2024
Review titled Montague Medical Practice
Replied on 22 February 2024
Thank you for taking the time to provide a positive review. I will ensure this is passed on to the staff. Thank you, Amanda, Practice Manager
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Review titled Fantastic service
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
Receptionist fantastic. Dealt with my husband but she took all info on board and very successfully able to point me to the best person. The fact receptionist took time with me and looked after me during waiting time and again as I left the surgery. Such a huge improvement. I felt heard for the first time in years. Please roll out to all staff
Visited February 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience and our reception team sound like they looked after you very well! I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by John L - Posted on 17 February 2024
Other than difficulties getting through on phone, I was well satisfied with my experience, receptionist was pleasant and the appointment with the doctor went well
Visited February 2024
Review titled Montague Medical Practice
Replied on 22 February 2024
Thank you for taking the time to provide a positive review. I am sorry you experienced some difficulties getting through on the telephone. Our telephone lines are usually very busy at 8am, but we are working hard to recruit additional staff to support the team. Thank you, Amanda, Practice Manager
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Review titled Chest infection
Rated 5 stars out of 5
by Neil Brooks - Posted on 09 February 2024
Staff were amazing from the moment I called in the morning to the visit to the doctor in the afternoon.
Visited February 2024
Review titled Montague Medical Practice
Replied on 22 February 2024
Dear Mr Brooks. Thank you for taking the time to provide a positive review. I will ensure this is passed on to the staff. Thank you, Amanda, Practice Manager