Montgomery House Surgery
Piggy Lane, Bicester, Oxfordshire, OX26 6HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to get appointment all call back
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
Ring for an appointment get told someone will call you back, they don’t. Go in to surgery to be told to ring tomorrow as no appointments available to day !!!
Visited October 2024
Review titled Montgomery House Surgery
Replied on 16 October 2024
I'm sorry to hear that you have not received a call back after being told you would receive one - if it's for today, it's possible that one of our team will call shortly as they continue to contact patients up until 6.30pm each day. It's difficult for me to offer any specific advice on a public forum and without your details I can't look at our records but if you are able to feedback through the form on our website, we'd be happy to look into this for you. The form can be found at https://montgomeryhousesurgery.co.uk/navigator/feedback/ Montgomery-House Surgery
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I have been a patient of the surgery for many years and haven’t had cause to need their help much until recently. I must admit to being perplexed at the way one has to contact a GP these days, but actually found the on line econsult system to work very well. I answered the questions and submitted it and was phoned back 90 minutes later by a very friendly receptionist who arranged an appointment to see my GP later that day. I was listened to and examined and came back for some blood tests the following morning. I was really surprised to read some of the reviews here and wanted to let people know of the excellent service I received.
Visited September 2024
Review titled Montgomery House Surgery
Replied on 16 October 2024
Thank you for your kind feedback which I will pass on to our team - it's always uplifting to hear from happy patients.
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Review titled How can it be so bad?
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I have only had 4 appointments here in my eight years of registration. First went well just after registration. Had three appointments recently and all a disaster! First, you didn't mention you had pain in two places, can't speak for the other, not on the "ticket". 2nd waited nearly an hour and a half before I walked out. Third waited 40 minutes and left again. Had to resort to private medicine but pleased I have. I am sure they are good people trying to help but the system and leadership broken.
Visited February 2024
Montgomery House Surgery has not yet replied.
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Review titled Failing service
Rated 1 star out of 5
by J McLoughlin - Posted on 16 January 2024
They used to be the go to place in Bicester however have now developed the opposite reputation. It is almost impossible to see a doctor, nobody sits at reception anymore (they have an office with a closed door), the automated phone service is slow and enough to put you off trying to get an appointment and, even if you do get through, you're then triaged by the receptionist. When you do speak to a Doctor they're generally very good, however it can take days or weeks to get to that stage and, generally, only via phone. My most recent experience took almost 2 weeks to speak to the Doctor and I'm now chasing them as haven't heard back from them.
Visited January 2024
Montgomery House Surgery has not yet replied.
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Review titled Poor communication.
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Checked in using the online screen before my appt was due. It advised me to go upstairs and sit in a chair in the corridor and wait to be seen. I then thought my name was called from downstairs? I was not 100% Therefore, I approached reception explained i have been told to go upstairs but thought i heard my name being called. According to the system i had been classed as unattended for my appt. Again explained it was not my error - another patient then had the same situation who was queuing behind me - she managed to quickly be advised which room she was meant to go to. However, i was told to sit and wait they will explain to the nurse. Receptionist then calls me over saying the nurse now cannot see me today due to this. I fail to understand how and why that should impact my appt? Considering this was approx 10 mins after my appt due? Surely booking in onto the online screen shows I'm present in the surgery?? Plus this was not my error and instead their system which was supported by another patient having the exact same issue. Due to the nurse now saying she is too busy to see me and as if it was my fault she cannot see me, i had to make another appt during the new year. Extremely poor practice
Visited December 2023
Montgomery House Surgery has not yet replied.
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Review titled Terrible system
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
As others have said the system seems deliberately designed to make it impossible to make and appointment or even speak to a doctor. If you can go anywhere do not use this surgery - I appreciate they are busy but this system does not work for patients.
Visited November 2023
Montgomery House Surgery has not yet replied.
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Review titled Shameful
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
I recently had an urgent colonoscopy. I tried to get the results but was told the doctor had not read them. Why not? I requested that they should read them and get back to me with the results. Sadly, but not unexpectedly, this has not happened to date. This surgery continues to so difficult to see a doctor. E-consults are always closed for the day. Trying to get an appointment on the same day is near impossible. If you work in an environment where you can’t seat and wait on the phone you will never get one. The lack of service since Covid, still a great excuse for them, is mind boggling. Sad to see how far the surgery has fallen. I have been with them 48yrs and it’s the worse it can ever be!
Visited August 2023
Montgomery House Surgery has not yet replied.
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Review titled Awful awful awful
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Been a patient here since it opened when I was a child. Have stayed through convenience and ease but so fed up. Being told I am on a call back list and when I call 7 hours later I’m told I was called but no answer —- this has happened 3 times now. “Make an appointment the day your named GP works” unfortunately those aren’t the days I am off so I can’t make an appointment and it has to be daily list e consult which is full by 8am each day. If you do get a space you have to be able to answer you phone at any point in the next 48 hours. If you miss the call the whole debacle starts the next day again This system does not work and this GP surgery constantly lets patients down! What a shame as they used to be amazing! You have to stop blaming Covid now. Those of us working in acute settings have learnt new ways of working which don’t have detrimental effects on our patients
Visited June 2023
Montgomery House Surgery has not yet replied.
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Review titled You cannot speak to anyone!
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Never register with this surgery! No-one answers and when you use the automated online system, no-one answers, there is no point. Awful service and it makes you wonder if there are even real people there?
Visited May 2023
Montgomery House Surgery has not yet replied.
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Review titled Terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I suffer some complex medical issues to which I need to be reviewed by doctor's. Having completed an eConsult form and checking with the receptionist I was on the call back list, I was told I was not. I spoke to one of the senior partners of the practice but was probably given 4 minutes on the phone and told to speak to my named doctor. Upon waiting for him and made to feel a complete an utter nuisance, despite him having received an letter from the hospital he was not able or willing to offer any real help. I cannot understand why this surgery is still taking on new patients when it cannot offer proper care to the existing patients.
Visited May 2023
Montgomery House Surgery has not yet replied.