Mount Farm Surgery
Lawson Place, Bury St. Edmunds, Suffolk, IP32 7EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusted
Rated 1 star out of 5
by Paula Coulling - Posted on 31 October 2023
Yesterday I saw an upset mother refused her child’s injections by the nurse because she was late for her appointment. The bus was running late. The patient informed the surgery but was still turned away. Two receptionist spoke to the nurse but the patient was still refused. Witnessing the mother’s distress was upsetting to myself and others in the waiting area. I have no words and found the nurses attitude disrespectful and potentially harmful to the young baby
Visited October 2023
Review titled Mount Farm Surgery
Replied on 31 October 2023
Thank you for taking the time to provide us with your feedback. We always endeavour to fit patients in when they are late for their appointment, however it is sometimes necessary to rebook a future appointment for them if there are already other patients waiting, otherwise it would make the entire clinic run late and be unfair to those patients who arrived on time. Having looked into this matter, I think that other factors may have influenced the nurses' decision to rebook; this patient had failed to attend for several appointments in recent weeks, wasting over an hour of nursing time. Had this been the first instance, I feel certain that the nurse would have been more flexible, however I think on this occasion, she felt it more appropriate to ask the patient to rebook than to keep all of her other patients waiting. We fully appreciate that there are times when patients may be late through no fault of their own, and always try to be as sympathetic and accommodating as we can whilst also being fair to our other patients.
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Review titled Friendly staff .Great practice
Rated 5 stars out of 5
by A Rolfe - Posted on 27 April 2023
Can not fault this surgery as mostly always been seen of had phone appointment same day. some times busy a had to wait a little while to be seen. Overall I would rate practice 100 percent.
Visited April 2023
Review titled Mount Farm Surgery
Replied on 27 April 2023
Dear patient, Thank you for taking the time to leave us a review. It's always great to be able to share feedback such as yours with the practice team! Practice Manager
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Review titled Very poor
Rated 1 star out of 5
by Kayley - Posted on 01 March 2023
Staff are rude Discuss confidential Allotey in front other patience Overall I wouldn’t trust this surgery with my life Talk poorly of children If you would like your your details to be overheard by patient this is the doctors to go to the if you don’t then go else work
Visited February 2023
Review titled Mount Farm Surgery
Replied on 02 March 2023
Dear Kayley, Thank you for your feedback. I am disappointed that you felt it necessary to put these comments online after we have already listened to and fully investigated your allegations, and found no evidence to support them. As already stated in the letter sent to you regarding your behaviour towards practice staff, we take all feedback and compalints seriously and always conduct a full investigation, taking action where it is warranted. Thankfully, the vast majority of our patients speak very highly of our reception team, and our results in the national GP Patient Survey back this up, with us receiving 98%, compared to the national average of 82%. I am sorry that you have this opinion of our surgery; you do of course have the right to register with an alternative surgery, should you wish to do so. Practice Manager, Mount Farm Surgery
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Review titled Best GP's I've ever been to.
Rated 5 stars out of 5
by Molly - Posted on 29 November 2022
I haven't been to the doctors in about 3 years and recently moved to Bury St Edmunds, where I've had to use the service a few times over the last month. This surgery has a great online system to book or explain your issue and they are very quick at getting back to you. The doctors I've seen and been in contact with have been very caring, understanding and actually listen to you. As a fellow NHS worker, I understand the pressures the service is under and truly appreciate how they have treated me. Great experience, thank you.
Visited November 2022
Review titled Mount Farm Surgery
Replied on 05 December 2022
Dear Molly, Thank you for taking the time to leave such positive feedback. It's always nice to receive comments such as yours, and I'll be sure to share them with the practice team. Jayne, Practice Manager