Mount Gould Primary Care Centre
Mount Gould Medical Centre, 200 Mount Gould Road, Mount Gould, Plymouth, Devon, PL4 7PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2025
I completed an econsult a few weeks ago and the outcome was to call the surgery, I tried calling numerous times the day of the outcome to either an automated response that the lines are busy and try later or to be 25th in the queue, so just gave up! Yesterday I received a letter prompting me to book my cervical screening test and have tried calling the surgery 6 times, the first time I requested a call back, to be fair I did receive a call back but it was 2 hours later and I was on a work call so missed it and had a voicemail to call back. Tried another 5 times with 4 out of 5 just an automated message that they're busy and try later and rhe final time to be 25th in the queue again so requested another call back but by then it was probably too late in the day as it took 2 hours the previous time. The automated message says to try the online chat or downloading the app, the online chat is a bot that says to call the surgery to book an appointment and the app doesn't exist when you search in the appstore or click the link on the website. I've tried booking an appointment online and on the NHS app and no appointments show as available Honestly don't know how anyone gets through on the phone or manages to get an actual appointment?!
Visited April 2025
Mount Gould Primary Care Centre has not yet replied.
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Review titled I can’t fault the care I receive
Rated 5 stars out of 5
by Kathleen Goddard (Kate) - Posted on 10 April 2024
I have had a need to access GP and hospital services recently, this is unusual for me. I must say the care and professionalism has been excellent. I was seen promptly at the Surgery and then referred for tests and scans, all completed quickly! I have to say that all the staff across the group have been caring and respectful. This review is based on my own experiences and I am more than happy. My grateful appreciation to all your staff who work in what must be a very busy and challenging environment at the moment!
Visited March 2024
Review titled Mount Gould Primary Care Centre
Replied on 22 April 2024
Thank you for taking the time to feedback your recent positive experience at our Mount Gould surgery. This will be passed on and shared with the team. Many Thanks, Mayflower Medical group
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Review titled brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
having resd reviews of people complaining about mayflower medical group, i would like to say i have always found the doctors nurses and other staff polite helpfull and caring at Mount Gould primary care centre. I have no complaints about this practice and would recomend it to anyone
Visited May 2023
Review titled Mount Gould Primary Care Centre
Replied on 22 May 2023
Dear Patient. Thank you for taking the time to share your positive experience. We have some amazing staff and it is great you have taken the time to write this review. Your positive feedback will be shared with the team. Thank you once again, Yours sincerely, Jo Head of Governance and Improvement