Mountwood Surgery
Rickmansworth Road, Northwood, Middlesex, HA6 2RGContact details and opening times
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Reviews
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Review titled Impossible to obtain an appointment
Rated 1 star out of 5
by Jan Constable - Posted on 05 April 2023
A skin problem for over 4 months, used internet NHS and pharmacy remedies without success so Pharmacist recommended surgery. Cannot access appointment by using 'patches' which does not allow access to 11am appointments service and has incorrect instructions. Telephoning the surgery today was equally unhelpful. I can only assume that the practice expect patients to pay for private consulation or present at Mount Vernon Hospital. No method of contacting practice to give feedback at all or telephone consultation. Staff polite on the phone and clear no help can be given.
Visited April 2023
Review titled Mountwood Surgery
Replied on 16 July 2024
Dear Ms. Constable Thank you for your feedback. I apologize for this late response, as there has been a transition of management roles at Mountwood Surgery, that prevented a prompt response to your feedback when it mattered to you in April 2023. I am sorry that you have had difficulties with PATCHS. I have made a note of your concerns as input to our review of PATCHS utilization, and improvements to the service that could be possible. Again, I apologize that you were not successful in your telephone communication with the surgery in April 2023. If you feel that the service provided by the clinical and administrative staff at Mountwood Surgery has not improved, then I would welcome your feedback. Chris Bateman Practice Manager Mountwood Surgery Mail: c.bateman6@nhs.net