Mulberry Medical Practice
3 Sefton Avenue, Mill Hill, London, Greater London, NW7 3QBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Review re Smear Test
Rated 4 stars out of 5
by Bee - Posted on 29 August 2024
My experience about the test is good: I was seen on time; the Nurse/Practitioner/GP was very professional. She gave me information about the test she was going to carry out, how she was going to carry it out and how I would get the results. She was very professional at carrying out her job physically.
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 19 October 2024
Dear Bee, Thank you for your 4-star review. We're pleased to hear that your experience with the smear test was positive and that our Nurse provided professional care and clear information. Your feedback is valuable to us, and we're glad to have met your expectations. Best regards, Management Team Mulberry Medical Practice
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Review titled Nurse blood pressure
Rated 4 stars out of 5
by Anonymous - Posted on 29 August 2024
I have received a text massage to go to Melbury surgery to take blood pressure but it was not nurse there So I have to go to burnt oak I went there and take blood pressure Every thing was fine but they should told us before
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 19 October 2024
Dear Patient, Thank you for your 4-star review and for sharing your experience. We're glad to hear that everything went well with your blood pressure check. We apologise for any inconvenience caused by the confusion with the location and appreciate your feedback, which will help us improve our communication in the future. Best regards, Management Team Mulberry Medical Practice
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Review titled I would recommend this GP
Rated 5 stars out of 5
by Mrs B Hamid - Posted on 19 August 2024
I have always had a positive experience whenever I have either attended the surgery or telephoned.The medical staff as well as the receptionist are very helpful and supportive.I have been registered at this surgery for over27 years and I have a few health issues which require regular medical care. My repeat prescription is promptly forwarded to the pharmacy. Likewise if I require an additional item my request is complied with as soon as possible. Yesterday I had an appointment with a very charming,caring and competent pharmacist.She recommended that I should have a blood test and the receptionist gave me an appointment. I highly recommend Mulberry Medical Practice to anyone who is looking for a good GP.
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 23 August 2024
Dear Mrs B Hamid, Thank you for your glowing review and for being a loyal patient for over 27 years. We are thrilled to hear that you have consistently had positive experiences with both our medical staff and receptionists. Your recommendation of Mulberry Medical Practice is greatly appreciated, and we are committed to continuing to provide you with excellent care. Best regards, Management Team Mulberry Medical Practice
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Review titled Great GP at Sefton Avenue
Rated 5 stars out of 5
by Mary T - Posted on 04 October 2024
Dr at Sefton Avenue has has been my family GP for almost 30 years. He has always been patient with me and prepared to listen especially recently when I’ve struggled with my health. Recently I have had an illness which has imobilised me and meant that I haven’t been able to go about my day to day activities and without this help I would Have struggled greatly. He is an asset to the surgery and the community
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 19 October 2024
Dear Mary T, Thank you for your 5-star review. We're delighted to hear about your positive experience with your GP at Sefton Avenue over the years. It's heartening to know that the doctor has been a supportive and patient, especially during your recent health struggles. Your kind words are greatly appreciated. Best regards, Management Team Mulberry Medical Practice
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Review titled Great Doctor
Rated 4 stars out of 5
by Narges - Posted on 24 August 2024
My doctor has been very helpful with my multiple health problems. She is a good doctor and always checks me thoroughly. I am grateful that she is understanding and working in a professional manner. Thank you for being there for me.
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 19 October 2024
Dear Narges, Thank you for your 4-star review. We're delighted to hear that your doctor has been helpful and thorough in addressing your health concerns. It's wonderful to know that you feel supported and understood. Your kind words are greatly appreciated. Best regards, Management Team Mulberry Medical Practice
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2024
Managed to get a appointment on the same day the doctor was very kind and helpful with the problem that I had
Visited July 2024
Review titled Mulberry Medical Practice
Replied on 19 October 2024
Dear Patient, Thank you for your 4-star review. We're pleased to hear that you were able to secure a same-day appointment and found the doctor to be kind and helpful with your concerns. Your feedback is greatly appreciated and encourages us to continue providing quality care. Best regards, Management Team Mulberry Medical Practice
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Review titled Making things even worse
Rated 1 star out of 5
by Kate - Posted on 29 April 2024
After having retinol detachment in the same eye within 18 months, my experience of trying to get repeat prescriptions issued by the eye surgeon from The Royal Free to Mulberry has been obstructive and unpleasant. It’s like my partial blindness and all that it entails has been treated with complete derision and it is always an uphill battle for some reason to obtain them. The hospital said they send prescriptions electronically to Mulberry, I’ve sent them electronically and through your letterbox, but I still have to battle to get eye drops (and other items such as metosyn ointment) which has for some reason been ignored. This is a really stressful and unpleasant experience for me, life changing in fact: I can’t work or drive any more 😢
Visited April 2024
Review titled Mulberry Medical Practice
Replied on 18 May 2024
Dear Kate, Thank you for your feedback. We are very sorry to hear about your distressing experience in obtaining your repeat prescriptions. Your health and well-being are our top priorities, and we apologise for the frustration and inconvenience you have faced. We understand how critical your medication is, especially given your recent health challenges. We want to look into why your prescriptions have not been processed and ensure that this issue is resolved promptly. Please contact us directly via email at mulberry.medicalpractice@nhs.net and provide more details so we can assist you further and ensure you receive your medications without delay. Best regards, Practice Management
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Review titled Very caring doctor
Rated 5 stars out of 5
by Alan wise - Posted on 25 April 2024
This Doctor was brilliant took all the time to help and listen to me lovely person I would recommend to people
Visited April 2024
Review titled Mulberry Medical Practice
Replied on 25 April 2024
Dear Alan Wise, Thank you so much for your kind words. We're delighted to hear that you had a positive experience with our doctor. Providing excellent care and taking the time to listen to our patients' concerns is always our top priority. Your recommendation means a lot to us. Best regards, Practice Management
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Review titled Surgery contact problems
Rated 2 stars out of 5
by Chris - Posted on 12 January 2024
Tried to contact surgery regarding prescription changes. On phone am 3rd in queue for 30mins Tried pm 1st in queue for 20mins so gave up. Eventually used “Patches” explained that the recent statin changes were unsuitable as they were found unsuitable in the past. Received a call from Farinaz Keshavarzi who was very helpful corrected meds, discussed symptoms and made changes to other problems regarding my medication. Was a pleasure to have spoken to Farinaz helped put my mind at rest. I will use “Patches” for future contact but worry about patients that do not have the ability to use it. Can’t remember the last time I was able to contact the surgery by phone. I wonder how many other patients just give up or don’t bother phoning?
Visited January 2024
Review titled Mulberry Medical Practice
Replied on 06 February 2024
Dear Chris, thank you for sharing your experience. We apologise for the phone difficulties and appreciate your patience. We are delighted to hear that Farinaz was able to assist you effectively, correcting your medications and addressing your concerns. We understand the importance of timely and accessible communication, and your feedback highlights areas where we can improve. If you ever encounter any further difficulties or have additional feedback, please feel free to reach out.
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Review titled A practice keen to help
Rated 5 stars out of 5
by Matt Kramer - Posted on 13 December 2023
Very difficult to get an appointment but on the plus side, the Pharmacist and Diabetes Specialist are brilliant!! They genuinely are interested in your health and wellbeing and continually keep on top of Prescriptions / blood tests / reviews. I really feel looked after.
Visited December 2023
Review titled Mulberry Medical Practice
Replied on 14 December 2023
Dear Matt, thank you for sharing your feedback. We understand the challenges in getting appointments, and we will continue to do our best to make our services more easily accessible for our patients. We appreciate your acknowledgment of the dedication and care provided by our amazing Pharmacy Team, and we will share your feedback with the team. Your health and well-being are our priorities, and we're committed to providing the best possible service. We always look forward to receiving more feedback from you.