Munro Medical Centre
West Elloe Avenue, Spalding, Lincolnshire, PE11 2BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant Service
Rated 5 stars out of 5
by Kevin Smith - Posted on 26 July 2024
I have a minor wound infection that was getting worse. Phoned Munro on 26.07.24 at 11:25 to make an appointment. By 12:25 that same day I was with a nurse I am not allowed to name, who dealt quickly and professionally with my infection. Brilliant first class service, so many thanks to Munro.
Visited July 2024
Review titled Munro Medical Centre
Replied on 29 July 2024
Dear Mr Smith. Thank you very much for your feedback. I shall certainly pass your message onto the nurse who you saw on Friday and hope you are getting on well. Kind regards Mary Barnes, Practice Manager
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Review titled Staffing Issues, so do best on what little they have
Rated 4 stars out of 5
by Anonymous - Posted on 20 July 2024
Didn't feel reassured. Housebound patient needed doctor callout, they sent something else; they could have explained it but didn't. It felt off-putting when the surgery do an obvious dupe of calling staff 'clinicians' to attempt to hide the fact that they are lower-qualified, lower-trained, less-experienced staff who are not actual doctors, or fully experienced senior nurses. Saying they are sending a 'clinician' when housebound patients with no other options have rung for a doctor callout, does feel like they are trying to lie to us. It doesn't help us feel trusting towards the surgery or the staff. Sent someone who said they were a 'paramedic', and we have no idea as ordinary patients what level of training that is, or ability to diagnose and/or prescribe. The only other place we patients come across paramedics are ambulance crew who absolutely do not and cannot diagnose; that's what those say, so we can only assume what they say is true. Lack of staff are ruining this GP practice, badly limiting what access to a doctor or nursing senior this GP surgery can provide.
Visited July 2024
Review titled Munro Medical Centre
Replied on 29 July 2024
Dear Anonymous. Thank you for your feedback. We are sorry you were not completely satisfied with the care you received on this occasion. We are aware that the appearance of General Practice is changing and there is now a large multi disciplinary team at the practice offering care to our patients from pharmacy, mental health, nursing and paramedic backgrounds, as well as our doctors and GP Registrars. We try to inform our patients as much as possible how these roles fit into the care you receive at Munro Medical Centre and display these on the practice website and social media. Please be assured that all the staff who work at Munro Medical Centre receive additional training to enable them to provide the appropriate level of care in general practice. Our Paramedic Team are no different and have also completed the necessary qualifications to be able to prescribe medication in their own right. Should you wish to contact me directly, please email the practice licb.c83022MMCADMIN@nhs.net. Regards Mary Barnes, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
Over the last few months whenever I have contacted the Munro surgery I have received an appointment the same day and have received excellent care and treatment. I have even received follow up phone calls about my treatment hence I can only say this is an excellent surgery with amazing staff !
Visited June 2024
Review titled Munro Medical Centre
Replied on 18 June 2024
Dear Patient, Thank you for your lovely feedback. It is so nice to hear, I shall pass your comments onto the entire team. Kind regards Mary Barnes, Practice Manager
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Review titled Very very bad service
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I have 9 years old son. He started to have stomach pains so we contacted our local GP. They checked stomach and sent us back. Pain havent reduced, so we contacted again - same story - no tests runs and sent us home. After a week - pain still and was worst. Contacted GP again - their comments was: if it pain consistence why you are here not in Hospital? We asked if they could do stool and wee samples at least. After few mins of arguing they agreed and found infection. Prescribed antibiotics as it was to late for other medicine. After 2 weeks we came back to GP as he was still in pain. GP done nothing - even check up if infection was gone. We end up in A&E in hospital. Hospital, after checking notes from GP found errors so asked us do do another sample. Today I came back with samples to Munro Medical centre - and they did not except our samples - they even havent let us to meet or receive call from nurse or doctor. Pain for my son started in November today is February and I feel like going nowhere, my son still in pain. Hospital are busy - but what we should do if our GP does nothing and little boy still in pain? I am still at home and have no idea how to help my boy or what to do
Visited February 2024
Review titled Munro Medical Centre
Replied on 29 February 2024
Dear Patient. We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.munromedicalcentre.co.uk/policies/complaints/ Kind regards. Mary Barnes, Assistant Practice Manager
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Review titled Thankyou Clinician
Rated 5 stars out of 5
by Christine Hunt - Posted on 24 January 2024
My story is long but I'm petrified of medical intervention and so it took a year and a half for me to get the guts to book an appointment. Tonight I saw a lovely female clinician that listened and took me seriously and I can't thank you enough. I seriously hope you are a permanent addition.
Visited January 2024
Review titled Munro Medical Centre
Replied on 26 January 2024
Dear Ms Hunt. Thank you for your lovely comments, these will be passed on. I can reassure you that the clinician you saw, is a very welcome permanent addition to the team. Mary Barnes, Assistant Practice Manager
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Review titled Massively warmhearted stuff
Rated 5 stars out of 5
by Dick - Posted on 05 February 2024
I attended with a lower respiratory tract infection and received the most professional care. The staff are truly wonderful, the receptionist was most helpful in getting me a quick appointment with The nurse who was free, warm and caring.
Visited January 2024
Review titled Munro Medical Centre
Replied on 09 February 2024
Dear Dick. Thank you for your feedback. Your kind comments will be shared to all members of the practice team. Mary Barnes, Assistant Practice Manager
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Review titled Excellent Service
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2024
Good Morning. Just wanted to say thank you. I phoned yesterday to ask for an appointment for my husband, I phoned at 10.30 was in seeing the doctor by 10 past 11. Excellent service.
Visited January 2024
Review titled Munro Medical Centre
Replied on 22 January 2024
Dear Patient. Thank you very much for your feedback. I am very pleased to hear your husband was able to see a clinician so quickly. I shall pass your comments onto the members of the team. Kind regards. Mary Barnes, Assistant Practice Manager.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2024
Do not recommend going here, had bad experience with my most recent appointment on the 18th of January. With intense pain and very bad cold where I couldn't breathe, now it developed into even worse symptoms and all I was told to get a nose spray and expect it to last 10-14 days and was rushed out. Honestly each time I go here they only get worse. They don't even look at you like you're human just try to rush you out as quickly as possible.
Visited January 2024
Review titled Munro Medical Centre
Replied on 22 January 2024
Dear Patient. Thank you for your feedback. I am sorry that you were not completely satisfied with the care you received on this occasion. You are welcome to contact me at the practice directly , so I am able to investigate this matter further. Kind regards. Mary Barnes, Assistant Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
All staff have been very kind & supportive. I missed an appointment through own fault and they were very nice about it. Thankyou. Superb care and support from clinician. Thankyou.
Visited December 2023
Review titled Munro Medical Centre
Replied on 04 January 2024
Dear Patient. Many thanks for your kind comments. These will be shared with the team. Mary Barnes, Ass Practice Manager.
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Review titled Covid and Flu Vaccinations
Rated 5 stars out of 5
by Kevin Smith - Posted on 27 September 2023
Many thanks to all concerned for last Sundays production line for the covid and flu jabs. Very impressive.
Visited September 2023
Review titled Munro Medical Centre
Replied on 27 September 2023
Dear Kevin, I am pleased to here you received a good service on Sunday when attending for your Flu & Covid vaccine. We are always grateful to our staff that volunteer to work on the Sundays and to all those involved behind the scenes! Thank you for leaving a review and your comments will be shared with the team. Regards D Herd Practice Manager