Munro Medical Centre
West Elloe Avenue, Spalding, Lincolnshire, PE11 2BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2024
Do not recommend going here, had bad experience with my most recent appointment on the 18th of January. With intense pain and very bad cold where I couldn't breathe, now it developed into even worse symptoms and all I was told to get a nose spray and expect it to last 10-14 days and was rushed out. Honestly each time I go here they only get worse. They don't even look at you like you're human just try to rush you out as quickly as possible.
Visited January 2024
Review titled Munro Medical Centre
Replied on 22 January 2024
Dear Patient. Thank you for your feedback. I am sorry that you were not completely satisfied with the care you received on this occasion. You are welcome to contact me at the practice directly , so I am able to investigate this matter further. Kind regards. Mary Barnes, Assistant Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
All staff have been very kind & supportive. I missed an appointment through own fault and they were very nice about it. Thankyou. Superb care and support from clinician. Thankyou.
Visited December 2023
Review titled Munro Medical Centre
Replied on 04 January 2024
Dear Patient. Many thanks for your kind comments. These will be shared with the team. Mary Barnes, Ass Practice Manager.
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Review titled Covid and Flu Vaccinations
Rated 5 stars out of 5
by Kevin Smith - Posted on 27 September 2023
Many thanks to all concerned for last Sundays production line for the covid and flu jabs. Very impressive.
Visited September 2023
Review titled Munro Medical Centre
Replied on 27 September 2023
Dear Kevin, I am pleased to here you received a good service on Sunday when attending for your Flu & Covid vaccine. We are always grateful to our staff that volunteer to work on the Sundays and to all those involved behind the scenes! Thank you for leaving a review and your comments will be shared with the team. Regards D Herd Practice Manager
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Review titled Positive feedback.
Rated 5 stars out of 5
by Dale Pateman - Posted on 23 August 2023
I get really frustrated when I read or hear people saying negative things about the Munro. My whole family have had to visit the centre over the last few months for one reason or another and, each time, found the staff to be very personable, friendly and professional. Nothing is too much trouble. Today my daughter had to return to get her results. She was very nervous but, after seeing the disarming and very warm hearted nurse, she came away with a huge relieved grin on her face. She even had a sneaky hug with the nurse which made her day. In short, I cannot fault anything your team does. I particularly like it when I go to the dispensing window as, now I'm a regular, a bit of cheeky banter goes back and forth. I love that. Don't change a thing. Don't listen to the nay sayers. You all do an amazing job. Thank you!
Visited August 2023
Review titled Munro Medical Centre
Replied on 04 January 2024
Dear Patient. Many thanks for your feedback. It is great to hear that our team have been able to support and provide you with the care you have needed. Kind regards, Mary Barnes, Assistant Practice Manager
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Review titled Brilliant Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
We moved to Spalding almost four years ago and, although Munro has had some negative comments, it puts my previous surgery to shame. I've always had excellent service from Munro. You may not always get to see a doctor, but the nurses and paramedics are brilliant, and will always refer to the doctor if necessary
Visited July 2023
Review titled Munro Medical Centre
Replied on 04 January 2024
Dear Patient. Thank you for your kind comments. They will be shared with the team. We appreciate your support. Mary Barnes Ass Practice Manager
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Review titled Good Move
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Switched to Munro recently and its way easier to get appointments. No long wait to get through to someone, a dedicated cancellation extension and the ability to book evening and weekend appointments.
Visited July 2023
Review titled Munro Medical Centre
Replied on 04 January 2024
Dear Patient. Thank you for your kind comments. They will be shared with the team. We welcome you to the practice. Mary Barnes Ass Practice Manager
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Review titled Unhelpful staff
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2023
Spoke to a Dr who told me that the previous clinician had prescribed my medications because they were being helpful and he is not. Not willing to listen at all and have false explanations of CCG rules. He cited that he cannot give me the medication I needed because I was not able to cite all the over the counter medications that I had tried before. I told him I have been through all of them that I could find but he still refused to believe me and therefore was left with no mediation for that reason. Not helpful at all
Visited June 2023
Review titled Munro Medical Centre
Replied on 14 June 2023
Dear Patient. Thank you for your feedback. I apologise that your experience at the practice recently did not meet to your expectations on this occasion. I am afraid I am unable to offer any advise without further details. Please contact me at the surgery directly on 01775 715999. Mary Barnes, Assistant Practice Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Today I had an extremely positive consultation with my GP. She took time to explain things, didn’t rush me and was extremely pleasant making me feel comfortable and valued. Excellent service.
Visited March 2023
Review titled Munro Medical Centre
Replied on 06 April 2023
Dear Patient. Thank you for your feedback. It is lovely to hear that your experience at the practice was a very positive one, and I shall share your comments with the team. Mary Barnes Assistant Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Steve Lloyd - Posted on 10 January 2023
I contacted the practice to arrange an appointment for my daughter at 8.15 this morning. I waited in a short queue before speaking to a care navigator. My total waiting time was only a few minutes. I explained my daughter's symptoms and was offered a face to face appointment for her at 10.00. At the practice, my daughter was seen on time. She was examined thoroughly, her history was discussed and she was treated with kindness. She was provided with a reassuring explanation of what caused her symptoms. Overall, the service we received today was excellent. Well done Munro Medical Centre.
Visited January 2023
Review titled Munro Medical Centre
Replied on 16 January 2023
Dear Patient. Many thanks for your feedback. I hope your daughter will be feeling better soon. I shall pass your comments onto the staff members concerned. Kind regards Mary Barnes, Assistant Practice Manager