Murdishaw
Gorsewood Road, Murdishaw, Runcorn, Cheshire, WA7 6ESContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good GP if you're actually able to get an appointment
Rated 2 stars out of 5
by Chris - Posted on 12 November 2024
The staff are friendly and competent. However, trying to get any sort of appointment via phone is worse than pulling teeth. There used to be a queue system but that's long gone now so you have to sit and keep dialling until you stop getting a busy tone. Even if you start trying to call before the 8am opening time, chances are you're not getting through right away. My record is 84 attempts to call in a single day without successfully speaking to a member of staff to book an appointment. Fortunately I'm not trying to call in for anything hugely urgent, I worry for people who are.
Visited November 2024
Murdishaw has not yet replied.
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Review titled a wow service
Rated 5 stars out of 5
by steve b - Posted on 22 April 2024
on calling in to surgery with a possible issue with lump in throat the wonderful receptionist ( she wearing glasses & have a wow hairline ) she advised me to go to runcorn a/e soon as wellit was a resolved issue & my heart is saying a big thank you to the receptionist along with all the team you are wow
Visited April 2024
Murdishaw has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Debbie Gayle - Posted on 25 March 2024
I have used the centre around 4 times in the last few months. The reception staff were supportive and non judgemental when l called by phone and got really upset. I also observed them with other patients. They were empathetic and helpful and even came out to hug an older gentleman who was crying. They also came out from behind the counter to talk to mums and comment favourably about their babies and children. They displayed a very human touch. When l approached the desk to ask for an appointment l was embarrased about my condition which was work related stress but the receptionist's body language and responses were very supportive. I also had a great service from my GP. He was supportive, listened to me and was so reassuring. He explained about my symptoms and why he was or was not prescribing medicines. I have been able to see the same GP each time and the continuity of care has been really helpful. I am extremely impressed with the level of respect, care and dignity l have received and that which l have observed others receiving too. Too often we hear disparaging and angry complaints about health service customer service particularly doctor receptionists. l was so plesantly surprised that l felt compelled to provide some feedback on bith front of house customer service and medical treatment from my GP. Thank you.
Visited March 2024
Murdishaw has not yet replied.
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Review titled Struggle to get any type of appointment
Rated 2 stars out of 5
by M Jones - Posted on 13 December 2023
I only needed a telephone consult but they cannot book in advance and you are told to call at 8am but every time I try I cannot get through so it appears the only way I can see them is by getting there at 8am..I explained this to the receptionist. I had strong pain and could not walk due to it. I don't have walking aids. I was alone and couldn't travel but zero exceptions were made for a future telephone consult so that I could get painkillers. I am now using expired ones rather than going without. Very poor system when someone is left in pain with receptionist repeatedly telling them to go to urgent care when they already have a diagnosis and have no means of getting there.
Visited December 2023
Murdishaw has not yet replied.
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Review titled Excellent GP
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Seen this new GP partner few times for my children.He îs very caring and friendly. He îs very professional. I am very satisfied with care provided by this practice.
Visited September 2023
Review titled Murdishaw
Replied on 26 September 2023
Dear patient, Thank you for your feedback, I will pass this on to the GP and the rest of the team. The team always appreciate positive feedback. Sue General Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Lovely lady on reception always a joy, and the nurse I saw today is amazing, she always goes above and beyond, murdishaw health centre really is the best doctors surgery in runcorn
Visited June 2023
Review titled Murdishaw
Replied on 09 June 2023
Thank you for your kind comments, the team really appreciate feedback I will make sure all of the team see your review.