Musters Medical Practice
50-60 Wilford Lane, West Bridgford, Nottingham, Nottinghamshire, NG2 7SDContact details and opening times
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I called to see if I could register at this GP. It says on this NHS website that they take on patients outside of their catchment area and I was unsure whether I would be classed as outside or within the catchment area so I called to check. (Due to affects on hospital referrals if I were to be taken on as a patients outside the catchment) A receptionist picked up the phone and I asked my questions and she asked where I live, I gave her my post code and she said “I don’t know post codes, where do you live” pretty rudely and cutting me off. I said the meadows and before I could finish speaking, she said they don’t take patients from the meadows. I told her that the NHS website says they take people from outside their catchment area and she said it’s not up to the “online people” it’s up to her. I told her they should update the NHS website then.. I live very close to this practice, and I am surprised I would not be in the catchment area. I believe as the meadows is a rougher area than west bridgeford she may have been taking her own liberty here but I don’t know because she didn’t tell me the catchment area! It says all calls are recorded - if you work at the practice and are reading this I’d recommend listening to the call I made 30 June 2023 at 16:04. I think your receptionist needs some upskilling on social abilities. If I’m not in the catchment - fine, but your receptionist shouldn’t speak down to people. Stay away from attempting to join this GP!
Visited June 2023
Review titled Musters Medical Practice
Replied on 11 October 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Kelly on nnicb-nn.c84090admin@nhs.net. We are always grateful for patient feedback and appreciate the time you have taken to provide this.