Myrtle Group Practice
270 Telegraph Road, Heswall, Wirral, Merseyside, CH60 7RNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely poor practise
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
My son has been extremely ill,after some appointments at hospital told to see GP for follow up, trying to see them for what was an urgent matter, appointment is in three weeks? This is appalling!!!!I myself left the practise years ago and have advised him to do so, it wants closing down, rude receptionists, incompetent doctors.avoid, new patients, avoid!
Visited January 2023
Review titled Myrtle Group Practice
Replied on 22 March 2023
Dear Anonymous Please can you ask your son to contact the practice with his specific details so we can investigate the matter further and respond directly to him. many thanks , kind regards Alison Godsil Practice Manager
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Review titled Abrupt and unpleasant telephone consultation
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2023
I was pleased to be offered a telephone appointment within 2 days of submitting an e-consult, but the experience was very poor. As a fellow professional who rarely uses the service, I expected basic civility. The doctor was abrasive, abrupt and spoke to me like a naughty child. I hate to think how an anxious or depressed person would have felt. I understand the GP's are busy, but patients don't magically disappear if you are rude and unpleasant. Also, the earliest blood test appointment was over 3 weeks from the date of my appointment - which is pretty hopeless.
Visited January 2023
Review titled Myrtle Group Practice
Replied on 27 February 2023
I am sorry to hear you are disappointed with the service you received from the Doctor following your recent consultation. Please contact the practice so I can look into your specific details and investigate the matter to enable me to feedback to you personally. Kind regards Alison Godsil Practice Manager
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
12hours after submitting an econsult form I was seen by GP. This gives me great confidence that the econsult process works effectively making best use of GP time
Visited January 2023
Review titled Myrtle Group Practice
Replied on 27 February 2023
Thank you for taking the time to feedback about the e-consult process at the practice. I am pleased to hear it worked effectively for you and I will share you comments with the team. Kind regards Alison Godsil Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Peter - Posted on 07 December 2022
Great experience, from the initial contact with the receptionist, to the consultation with the G P some 26 hours later. His explanation of my condition and the prescribing of a remedial medication. Nothing wrong with NHS,.its the media.
Visited December 2022
Review titled Myrtle Group Practice
Replied on 12 December 2022
Dear Peter Thank you for taking the time to leave your review which will be shared with the practice team. I am very pleased you are happy with our service. Kind regards Alison Godsil Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
I have had a foot problem for 6 months, requested a doctor appointment early on in the condition. Arrived to find my appointment had been switched to a nurse without any consultation .2 contacts with the out of hours service for pain relief .Practice advised to refer me to physio.7 week waiting list so paid to attend at Murrayfield and immediately put on crutches.8 weeks on crutches and still not seen by doctor.2 weeks off crutches and foot deteriorating. Seen at podiatry appointment and she immediately contacted the practice requesting a ultra sound referral. 4 days spent on phone chasing the referral only to receive by text an appointment with the nurse in a weeks time. Rang again to query this and heard nothing that day. Have chased again to be told to keep the nurse appt,not able to speak to doctor ,2 e consults rejected as having to speak to someone, no appointments and now having to go back on crutches. Changed to this practice as assured it was good service yet to see it.
Visited November 2022
Review titled Myrtle Group Practice
Replied on 04 November 2022
I am sorry our service has not met your expectations. We do have advanced nurse practitioners that work to an advanced level to support the doctors. I am happy to investigate your individual concerns if you contact the practice with your details. kind regards Alison Godsil
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Review titled General practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
Very pleasant and helpful receptionist. Efficient service. GP took his time to listen and explain things.
Visited October 2022
Review titled Myrtle Group Practice
Replied on 04 November 2022
Thank you for providing feedback about our service which will be shared with the practice team. kind regards Alison Godsil Practice Manager
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Review titled nurses are excellent
Rated 4 stars out of 5
by minnie - Posted on 07 September 2022
i was seen by a practice nurse, instead of a doctor, she was excellent.approachable and sorted out my problem. i would rather see a nurse if possible, i feel as if i am able to have more time with them. all of the nurses i have seen in this practice are excellent.
Visited September 2022
Review titled Myrtle Group Practice
Replied on 04 November 2022
Thank you for providing your feedback about our service, it will be shared with the nursing team. kind regards Alison Godsil Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Debra Sadler - Posted on 30 August 2022
I was discharged from hospital after suddenly becoming unwell with very little information. Heswall and Pensby GP practice were really quick in contacting me with a face to face appointment. I also had a telephone conversation with a GP, bloods/stool sample tests were arranged. I was feeling very unwell and shocked by my poor hospital experience but felt 'looked after' by my GP surgery.
Visited August 2022
Review titled Myrtle Group Practice
Replied on 04 November 2022
Thank you for providing feedback to our service. Your feedback will be shared with the practice team. Kind regards Alison Godsil practice Manager
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Review titled Very patient friendly doctor
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2022
Dealt with quickly and efficiently with good diagnosis and solution provided. Also discussed other ailment and how to address issue-doctor was patient and understanding in giving me time to convey issue.
Visited July 2022
Review titled Myrtle Group Practice
Replied on 04 November 2022
Thank you for providing your feedback about our service which will be shared with the practice team. kind regards Alison Godsil practice manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2022
After being advised by the chemist to contact the surgery, I received a face to face doctors appointment within a few hours. Excellent service and a helpful receptionist. Thank you
Visited July 2022
Review titled Myrtle Group Practice
Replied on 05 July 2022
Dear patient Thank you for taking the time to provide your 5 star review. Your comments will be shared with our practice team. I am pleased you received an excellent service from us. Kind regards Alison Godsil Practice Manager