Mytton Oak Medical Pract.
Racecourse Lane, Shrewsbury, Shropshire, SY3 5LZContact details and opening times
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Reviews
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Review titled awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
After trying to call the GP over 10 times since 8am, it now has a message saying go to the walk in center at the hospital! This is disgraceful. My daughter is 7 years old and in need of medical attention, but not that serious to go the the hospital. Mytton oak you need to get your staff some more training on how to speak to patients in the correct manner, not in a rude way and then try to say that its the patient being frustrated. It's not difficult to be pleasant and understanding.
Visited September 2023
Review titled Mytton Oak Medical Pract.
Replied on 12 September 2023
Dear Patient, We are sincerely sorry for your experience you had this morning booking your daughter in for an appointment today. I am happy to discuss this with you. We do try hard to provide the best service we can but sometimes events beyond our control happen which can limit the service. We can pick this up if you allow me to contact you to explain. Please email stw.myttonoak-reception@nhs.net with your details and I will contact you as soon as possible. Please reference this post in your email and the staff will pass your details straight on to me. Apologies again. Rick Mills Practice Manager
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Review titled Awful practice, can never get through
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Multiple times I have tried to call this surgery and every time I am met with the line being cut off as ‘queue is too long’. I work in a pharmacy and am always calling the local GP surgery’s, Mytton Oak is by far the worse one to ever get through to. And if you do manage to get through to speaking to a receptionist, you will never be offered an appointment in any short time frame. Something needs to drastically change with the surgery as it is a danger to the local community.
Visited June 2023
Review titled Mytton Oak Medical Pract.
Replied on 07 July 2023
Hi I am so sorry about your recent experience getting through to the surgery. I have been the Practice Manager here for just over a year and I am fully aware that we have a lot of work to do on patient access. We are currently in the process of formulating a strategy to improve this so you should see some distinct improvement by the end of the financial year. I would like to offer you an opportunity to meet with me and discuss your experience. The feed back you give would be invaluable and very much appreciated. Email the surgery using the website feedback form stating the practice manager has requested you contact him in regards to feedback and I promise I will get back to you. https://www.myttonoakmedpractice.co.uk/contact_dlg1.aspx?p=M82002 Kind Regards Rick Mills Practice Manager
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Review titled Wasn’t great but now awful
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
Trying to get an appointment is like gold dust and that’s if you are able to wait on hold for nearly an hour. Was told they didn’t have the capacity to give me the treatment I needed and it would be at least 2-3months on the waiting list but got given the telephone number of another practice to try to to see if they had space. Rang other practice and they said it would need to be through my GP. Rang Mytton Oak again and have been given a stop gap prescription until they can see me but haven’t even spoken to a GP so how do they know that I’m even suitable for this medication, let alone the supply issues the local pharmacy are having with my current medication! Mytton Oak - you need to employ more permanent doctors to cope with your demand and stagger your lunches so that your reception is manned throughout the day like other businesses do - not everyone can make phone calls during work hours (especially those of us who work in emergency services) and need to use our lunch time to call; closing for lunch is ridiculous as is the difficulty in signing up for your online appointment system.
Visited May 2023
Review titled Mytton Oak Medical Pract.
Replied on 07 July 2023
Dear Patient, Many apologies for your negative experience when trying to book your appointments. Over the next few months we will be implementing patient access strategies to try and improve the 0800 Hrs bottleneck. We are looking for investment in an improved telphony system that will have a call back functionality which will be better but that will be a while down the road. There are updated links on the website to online consultations now. You would get clinician contact with 24 - 48 hrs for your more routine needs. The POD service for prescriptions is also pretty good and they take requests by online form now. The surgery has had a turbulent couple of years and a high turnover of clinical and non clinical staff but we are fully staffed now and heading into a period of stability. We want to now look at maximising the routine and same day appointments to aid in improving patient access. If you wish to discuss further please contact me via the website. https://www.myttonoakmedpractice.co.uk/contact_dlg1.aspx?p=M82002 Rick Mills Practice Manager