Nazeing Valley Health Centre
64-66 North Street, Nazeing, Waltham Abbey, Essex, EN9 2NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Speaking to doctors
Rated 2 stars out of 5
by Carol ann icely - Posted on 13 June 2024
I was really ill last weekend called surgery to speak to doctor told the receptionist what was wrong. Response was no appointments. All telephone calls gone. Ended up in a & e. 18 hour wait. No wonder the hospitals are full when you can't even talk to a doctor. Also asked to speak to office manager. Not into Wednesday. Waited for call and guess what no call. Also they sent me a eco form to fill in sent to wrong number.
Visited June 2024
Nazeing Valley Health Centre has not yet replied.
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Review titled Customer service
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
When ever I have had to call the surgery, my own experience is a good one, but and there is a but, there is one receptionist, who is abrupt, rude, almost dismissive and always seems to but into what I am trying to put across. It isnt the first time, I had to call the surgery and it was like the lady was on repeat. Same old same old. I know we do not always go into work full of beans, it at times, I feel this is uncalled for. Half the time, I don’t want to bother telephoning them, just in case, I speak to this lady. I do not find it easy, talking about what, I have going on and this has made me withdraw a lot from telephoning. I am not the only person who has said this.
Visited March 2024
Nazeing Valley Health Centre has not yet replied.
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
My experience was awful the moment I walked in, the receptionist looked at me and said name, really abrupt and rude, she spoke to other patients the same, not a nice thing when your not feeling at your best.
Visited March 2023
Review titled Nazeing Valley Health Centre
Replied on 19 April 2023
We are sorry to hear of your experience. In able for us to explore this further please contact us directly to discuss further.