Nelson Medical Practice
Kingston Road, London, Greater London, SW20 8DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Forgot about me
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
I phoned at 830 and was phoned back at 9 and told I am on the list for a same day consultation. At 1745 nobody has phoned me back and when I phoned the practice again they had no record of my earlier call. Not great patient care and very hard to get an appointment with the flawed booking system as there is no reference and you can be dropped from the list without consultation.
Visited August 2023
Review titled Nelson Medical Practice
Replied on 20 December 2023
Thank you for taking the time to leave feedback, we really value input from our patients - I'm so sorry to hear of your experience. Please contact us at SWLICB.enquiriesnelson@nhs.net so we're able to investigate what may have happened here. As always, I'll pass your feedback onto our clinical directors, it's always good for us to learn how we can improve our processes and services. Kind regards, The Nelson Medical Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
Any time I've contacted the Nelson, including this morning, I've been called back same day by a GP, given a face-to-face appointment if necessary, treated with respect and given any appropriate tests. I'm really grateful I'm registered with this practice.
Visited April 2023
Review titled Nelson Medical Practice
Replied on 20 December 2023
Thank you so much for taking the time to leave feedback, we really appreciate your kind words and I will pass your comments on to our team. Kind regards, The Nelson Medical Practice
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Review titled Highly frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2023
I do not think that I am alone in saying that, holding the line for one hour, waiting for someone to answer the call, when you need to speak to someone urgently, is absolutely unacceptable and highly frustrating. This has been going on forever and a day. Why can't the practice sort their telephone/answering system sorted out once and for all? We are talking people's health here, people in need of medical attention. vn
Visited March 2023
Review titled Nelson Medical Practice
Replied on 20 December 2023
Thank you for taking the time to leave feedback, we really value input from our patients - I'm so sorry to hear of your experience. Please contact us at SWLICB.enquiriesnelson@nhs.net so we're able to investigate what may have happened here. As always, I'll pass your feedback onto our clinical directors, it's always good for us to learn how we can improve our processes and services. Kind regards, The Nelson Medical Practice