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Nelson Medical Practice

Kingston Road, London, Greater London, SW20 8DA

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Reviews

Displaying 11 to 14 of 14

  1. Review titled Highly frustrating

    Rated 2 stars out of 5

    by Anonymous - Posted on 21 March 2023

    I do not think that I am alone in saying that, holding the line for one hour, waiting for someone to answer the call, when you need to speak to someone urgently, is absolutely unacceptable and highly frustrating. This has been going on forever and a day. Why can't the practice sort their telephone/answering system sorted out once and for all? We are talking people's health here, people in need of medical attention. vn

    Visited March 2023

    Report as unsuitable

    Review titled Nelson Medical Practice

    Replied on 20 December 2023

    Thank you for taking the time to leave feedback, we really value input from our patients - I'm so sorry to hear of your experience. Please contact us at SWLICB.enquiriesnelson@nhs.net so we're able to investigate what may have happened here. As always, I'll pass your feedback onto our clinical directors, it's always good for us to learn how we can improve our processes and services. Kind regards, The Nelson Medical Practice

    Report as unsuitable


  2. Review titled Excellent Practice

    Rated 5 stars out of 5

    by Ingrid Gilbert - Posted on 07 January 2023

    Have been with this practice for many years and have always found the care to be excellent. The doctors are professional, kind and caring, as are the support staff. I feel very fortunate to belong to this practice !

    Visited January 2023

    Report as unsuitable

    Review titled Nelson Medical Practice

    Replied on 20 December 2023

    Dear Ingrid, Thank you so much for taking the time to leave feedback, we really appreciate your kind words and I will pass your comments on to our team. Kind regards, The Nelson Medical Practice

    Report as unsuitable


  3. Review titled Amazing reception staff

    Rated 5 stars out of 5

    by Dr faiza zafar - Posted on 01 June 2023

    have been with Nelson medical practice for nearly 10 years and always had great experience, drs are very professional and am always able to get appointment. But this time I want to appreciate reception staff. I called on 28th Feb for routine appointment and was told I will get message later today for my appointment, which I got that my appointment is on 18th March. I called back later on same day to request to change it as this date doesn’t suit me, the lady recpeptionst was so nice, friendly and she offered me other appointment and then suggested that there are late appointments available as being a GP myself it’s not possible for me to attend appointment before 6pm. Luckily there was a cancellation on same day and I managed to see dr on same day at 7pm. I was impressed with the receptionist, she was very helpful, it’s sad that I don’t know her name.

    Visited January 2023

    Report as unsuitable

    Review titled Nelson Medical Practice

    Replied on 20 December 2023

    Dear Dr Faiza Zafar, Thank you so much for taking the time to leave feedback, we really appreciate your kind words and I will pass your comments on to our reception team. Kind regards, The Nelson Medical Practice

    Report as unsuitable


  4. Review titled Excellent service

    Rated 5 stars out of 5

    by Lisa Ciccotto - Posted on 23 December 2022

    The lady that changed my dressing was fab. She was patient, kind, knew was she was doing and really out me at ease. I can’t for the life of me remember her name, but I’m thankful that she was the one to assist me as it’s really helped unblock my post op fears.

    Visited December 2022

    Report as unsuitable

    Review titled Nelson Medical Practice

    Replied on 20 December 2023

    Dear Lisa, Thank you so much for taking the time to leave feedback, we really appreciate your kind words and I will pass your comments on to our team. Kind regards, The Nelson Medical Practice

    Report as unsuitable