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Netherton Surgery

Netherton Health Centre, Magdalen Square, Bootle, Merseyside, L30 5SP

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Reviews

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  1. Review titled Frustrated

    Rated 3 stars out of 5

    by Anonymous - Posted on 02 June 2024

    Patients received an email saying their systems were being updated and you couldn’t order repeat prescriptions between 24th and 28th May. So come 28th May tried to request my repeat prescription to no avail, system still wasn’t available. Tried until 1st June and still no joy. Message saying ‘can’t accept repeat prescriptions’ contact your GP direct. Thought going electronic was to save going to surgery every time you needed to order a prescription. This is not a good service at all

    Visited May 2024

    Report as unsuitable

    Review titled Netherton Surgery

    Replied on 26 November 2024

    Dear Patient, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and would like to address your concerns as quickly as possible. To help us resolve this matter, please contact our Patient Complaints Team at feedback@pc24.nhs.uk Your satisfaction is very important to us, and we are committed to making things right. We appreciate your patience and look forward to hearing from you soon. Sincerely, Your Primary Care Team

    Report as unsuitable