New Cross Centre (Hurley Group)
Suite 3, Waldron Health Centre, Amersham Vale, London, SE14 6LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Polite, professional and reassuring service
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2025
I was invited to attend a routine screening, it was easy to make an appointment, I was seen on time, the nurse was extremely personable: friendly, courteous, reassuring and my procedure was comfortable and well-managed. Perfect experience.
Visited January 2025
Review titled New Cross Centre (Hurley Group)
Replied on 14 April 2025
Thank you so much for sharing your positive experience with us. We are thrilled to hear that your routine screening went smoothly and that you found it easy to make an appointment. It's wonderful to know that you were seen on time and that the nurse provided such personable and reassuring care. We strive to ensure that all our patients have a comfortable and well-managed experience, and your feedback is truly appreciated. We will make sure to pass on your kind words to the nurse and the rest of our team. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent care.
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Review titled Great practice
Rated 5 stars out of 5
by Yaw Duah - Posted on 13 June 2024
Saw a pharmacist today which I did not know that the practice had and she was excellent . I was touched by her patience and trying to get to the root of the problem and the advice she gave. Pleased with the visit.
Visited June 2024
Review titled New Cross Centre (Hurley Group)
Replied on 14 April 2025
Thank you so much for sharing your positive experience with us. We are delighted to hear that you had an excellent visit with our pharmacist. It's wonderful to know that her patience and dedication in addressing your concerns made a significant impact on your visit. We strive to provide the best care possible, and your feedback is truly appreciated. We will make sure to pass on your kind words to the pharmacist and the rest of our team. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent care.
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Review titled Shambles
Rated 1 star out of 5
by HARRIET NTORINKANSAH - Posted on 19 May 2023
It has become increasingly difficult to contact this surgery via telephone for anything as simple as collecting a form. I was on the phone at 08:48 and waited till 10:50 when the phone was cut off without an answer. This was two hours wasted for nothing. I think this surgery must do better than that. An equitable way must be found to make sure patients can communicate with the surgery. This is unacceptable and must stop immediately.
Visited May 2023
Review titled New Cross Centre (Hurley Group)
Replied on 14 April 2025
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced while trying to contact the surgery via telephone. We understand how important it is for our patients to have reliable and efficient communication with us. We have reviewed our phone system, and our data shows that we are continuously improving our wait times and answering all calls within 5 minutes. However, we recognize that there may still be instances where patients experience longer wait times, and we are committed to addressing this issue. Did you know you can also access various services such as booking appointments, requesting prescriptions, and obtaining forms through NHS Apps? This can help reduce the need to call and wait on the phone. Alternatively, you can use Econsult to consult with your doctor. We appreciate your feedback and are committed to making the necessary improvements to ensure a better experience for all our patients. If you have any further concerns or need assistance, please do not hesitate to contact us.