New Forest Medical Group
Surgeries at Sway & Brockenhurst, Highwood Road, Brockenhurst, Hampshire, SO42 7RYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Nicola West - Posted on 22 August 2024
My son had a sore throat which did not clear up after using the pharmacy service and antibiotics. Sent our GP an email with a photo of my son's throat, then popped in to speak to the receptionist as I wasn't sure if the email was monitored. The receptionist was very polite and efficient, taking down the details and confirming that the email would be forwarded to the doctors. With that a doctor walked passed and saw my son straight away and left with a prescription and a solution if it still doesn't clear up. Very polite, professional and everything I could expect and more. Five stars. This has also been the case on previous experiences with both surgeries in the group and all staff - doctors, nurses and receptionist.
Visited August 2024
Review titled New Forest Medical Group
Replied on 23 August 2024
Dear Nicola, Thank you so much for taking the time to express your appreciation for our team. Your kind words have been passed on to both our reception and clinical team - it is always morale boosting to hear of patients positive experiences of our service. I am pleased to hear we were able to help your son so efficiently, and I do hope he is on the mend soon. Kind Regards Helena MacDonald Operations Manager
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Review titled Annual Review
Rated 2 stars out of 5
by Forgotten Patient - Posted on 12 July 2024
Today, I have once again been disappointed not to have received an invitation from the Practice to take part in an Annual Review of my Hypertension. This however was not a surprise. Not once in the last five years have I been invited to participate in an Annual Review. A type of Review mandated by Nice. I wonder, have I been forgotten by the three Managers, two Administrators, and nine truly fantastic Receptionists currently running the Practice?
Visited July 2024
Review titled New Forest Medical Group
Replied on 25 July 2024
Dear Patient, I'm sorry that you have not received an invitation for an annual review as anticipated. We would ask that you contact the surgery either via email (hiowicb-hsi.nfcmg-enquiries@nhs.net) or by calling our reception team on 01590 622272 so that we can further investigate. Yours sincerely, Admin Team, NFCMG
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Review titled Left feeling depressed and disappointed
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I was seen by a rhumatology consultant last year who told me after the tests and mri scans I had fibromyalgia, over the course of several visits to the surgery with various joint pains , I'm sent away being told fibromyalgia isn't actually a condition, what would I like the GP to do , no different medication as what I am on is very strong regardless of the pain I'm in . I now feel like what is the point in asking for medical help , as I'm dismissed and made to feel like a hypochondriac and wasting their time overall they are just not interested. How do I change to a different surgery???
Visited March 2023
Review titled New Forest Medical Group
Replied on 26 April 2024
Dear Patient, I'm sorry that your recent contact with one of our GPs was not satisfactory, and for the frustration and upset that this has caused. Your feedback will be discussed at our next partners meeting. In the meantime, if you would like to discuss this matter directly with the surgery please send an email for the attention of the GP Partners to: hiowicb-hsi-nfcmg-enquiries@nhs.net Practice Administrator
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Review titled Poor bedside manner
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2022
Was feeling very poorly and worried about an infection before Christmas, was pretty much dismissed with a dismal gp attitude, I would certainly attempt to avoid seeing this person in the future. Trying to get through on the telephone is also difficult, waiting in a queue to eventually be be told you are 1st, the phone will ring continuously eventually going dead. I raised this issue last year with the surgery to be told it is being dealt with, it never has been.
Visited December 2022
Review titled New Forest Medical Group
Replied on 20 December 2022
Dear Patient, We are sorry to hear that your recent experience with one of our GPs was not satisfactory. All feedback from patients will be reviewed by our Practice Manager and discussed with our GP Partners. We are sure all our patients appreciate that our workload is heavier than usual this winter, and this will increase wait times on our phones. However, we will raise the issue of patients being cut off again with our system supplier. Thank you for bringing this to our attention. Practice Administrator.