New Forest Medical Group
Surgeries at Sway & Brockenhurst, Highwood Road, Brockenhurst, Hampshire, SO42 7RYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Nicola West - Posted on 22 August 2024
My son had a sore throat which did not clear up after using the pharmacy service and antibiotics. Sent our GP an email with a photo of my son's throat, then popped in to speak to the receptionist as I wasn't sure if the email was monitored. The receptionist was very polite and efficient, taking down the details and confirming that the email would be forwarded to the doctors. With that a doctor walked passed and saw my son straight away and left with a prescription and a solution if it still doesn't clear up. Very polite, professional and everything I could expect and more. Five stars. This has also been the case on previous experiences with both surgeries in the group and all staff - doctors, nurses and receptionist.
Visited August 2024
Review titled New Forest Medical Group
Replied on 23 August 2024
Dear Nicola, Thank you so much for taking the time to express your appreciation for our team. Your kind words have been passed on to both our reception and clinical team - it is always morale boosting to hear of patients positive experiences of our service. I am pleased to hear we were able to help your son so efficiently, and I do hope he is on the mend soon. Kind Regards Helena MacDonald Operations Manager
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Review titled Annual Review
Rated 2 stars out of 5
by Forgotten Patient - Posted on 12 July 2024
Today, I have once again been disappointed not to have received an invitation from the Practice to take part in an Annual Review of my Hypertension. This however was not a surprise. Not once in the last five years have I been invited to participate in an Annual Review. A type of Review mandated by Nice. I wonder, have I been forgotten by the three Managers, two Administrators, and nine truly fantastic Receptionists currently running the Practice?
Visited July 2024
Review titled New Forest Medical Group
Replied on 25 July 2024
Dear Patient, I'm sorry that you have not received an invitation for an annual review as anticipated. We would ask that you contact the surgery either via email (hiowicb-hsi.nfcmg-enquiries@nhs.net) or by calling our reception team on 01590 622272 so that we can further investigate. Yours sincerely, Admin Team, NFCMG