New Hayesbank Surgery
Bybrook, Kennington, Ashford, Kent, TN24 9JZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor advise by GP
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
The medication i am on has given me extreemly bad suicidal thoughts so rang for help and asked to change my tablets. GP told me to lower my dose and sent me samaritan numbers, in that situtation ringing one of those numbers is the last thing you think of, and i expressed that lowering my dose will cause me to seizure alot more than normal which i why im on a high dose. I felt she gave me no help or reasurance at all.. felt she gave me the worst advise possible for someone who is not mentally well, due to my meds.
Visited June 2023
Review titled New Hayesbank Surgery
Replied on 08 June 2023
Dear Patient I am sorry to hear that you are unhappy with the advice given to you by the GP. As you have filled in this review anonymously, we are not able to contact you to help further. Please send an email to kmicb.newhayesbanksurgery@nhs.net or ring the surgery so we can review and ensure you have the support needed. Caron Browning Practice Manager
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Review titled Telephone calls
Rated 3 stars out of 5
by Shirley Langford - Posted on 09 May 2023
I tried to contact the surgery with an important question for the Doctor today 9th May,2023. Set my alarm for 8am and starting phoning I made a number of calls finally giving up at 10.45am. The calls were answered by your automatic service and eventually I got to waiting for the receptionist being told what number I was in the queue only to be told seconds later the surgery was too busy to answer my call try again later ! Is there something wrong with you telephone service? I have subsequently sent you an email which states it will not be answered immediately I have to wait 48 hours to settle my query about a prescription the Hospital prescribed ? This does not help my state of mind. Shirley
Visited May 2023
Review titled New Hayesbank Surgery
Replied on 09 May 2023
Dear Patient Thank you for your review. I am sorry to hear that you had difficulties with the phones this morning. We have forwarded details to our phone provider so they can look into this. Due to patient confidentiality, other areas of this review will be dealt with by personal contact. Kind regards Caron Browning Practice Manager
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Review titled Oversubscribed and taking on new patients!!
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
This practice is oversubscribed. It’s a nightmare getting an appointment was 35th waited 45 minutes yesterday. After being interrogated by a receptionist with no medical back ground then have to wait a couple of hours for a doctor to call you back!! How many patients this practice has I don’t know but am amazed they are still taking on new patients when they don’t cope with the amount of patients they have at the present time!!
Visited March 2023
Review titled New Hayesbank Surgery
Replied on 08 March 2023
Dear Patient Thank you for your feedback; I am sorry to hear that we have not met your expectations. I would be grateful if you could send an email to kmicb.newhayesbanksurgery@nhs.net with your name and the number you called from. This will allow me to look into your individual concerns and audit our phone system. I would like to address the comment regarding "oversubscribed" as I feel it is important that patients understand that as a practice, we cannot "close" our books. We would have to go through a process with NHS England in order to gain permission for this. We have, however, worked with the Kent and Medway ICB to manage our list. We currently register 35 patients only per week. In Nov 22, we had 17695 patients and in March 23 we have 17850. We have taken this step in order to maintain safe levels of care for both patients and staff. We do have a multi-disciplinary team of people who look after our patients including asthma/COPD, mental health, minor illness, diabetes, long term conditions, social prescribers, pharmacists, first contact physio. There are two reasons why the receptionists are asked to request brief details; this is to ensure that we signpost you to the right practitioner first time. It is also so that the clinician can prioritise their lists with regard to clinical need. Thank you for raising your feedback and giving us the chance to explain the system. Kind regards Caron Browning Practice Manager
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Review titled Great doctor
Rated 4 stars out of 5
by Deborah Lewis - Posted on 30 January 2023
I’ve been suffering from gastritis for the last year and had another stomach issue occur last November. The doctor who has been treating me this last couple of months has thoroughly checked my symptoms and ordered a raft of tests to determine what is causing my stomach problems. She’s explained each test and rang me today with the results. She’s still trying to get a definite diagnosis for me but I’m sure once it’s found she will treat it effectively.
Visited January 2023
New Hayesbank Surgery has not yet replied.