New Hayesbank Surgery
Bybrook, Kennington, Ashford, Kent, TN24 9JZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor advise by GP
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
The medication i am on has given me extreemly bad suicidal thoughts so rang for help and asked to change my tablets. GP told me to lower my dose and sent me samaritan numbers, in that situtation ringing one of those numbers is the last thing you think of, and i expressed that lowering my dose will cause me to seizure alot more than normal which i why im on a high dose. I felt she gave me no help or reasurance at all.. felt she gave me the worst advise possible for someone who is not mentally well, due to my meds.
Visited June 2023
Review titled New Hayesbank Surgery
Replied on 08 June 2023
Dear Patient I am sorry to hear that you are unhappy with the advice given to you by the GP. As you have filled in this review anonymously, we are not able to contact you to help further. Please send an email to kmicb.newhayesbanksurgery@nhs.net or ring the surgery so we can review and ensure you have the support needed. Caron Browning Practice Manager
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Review titled Telephone calls
Rated 3 stars out of 5
by Shirley Langford - Posted on 09 May 2023
I tried to contact the surgery with an important question for the Doctor today 9th May,2023. Set my alarm for 8am and starting phoning I made a number of calls finally giving up at 10.45am. The calls were answered by your automatic service and eventually I got to waiting for the receptionist being told what number I was in the queue only to be told seconds later the surgery was too busy to answer my call try again later ! Is there something wrong with you telephone service? I have subsequently sent you an email which states it will not be answered immediately I have to wait 48 hours to settle my query about a prescription the Hospital prescribed ? This does not help my state of mind. Shirley
Visited May 2023
Review titled New Hayesbank Surgery
Replied on 09 May 2023
Dear Patient Thank you for your review. I am sorry to hear that you had difficulties with the phones this morning. We have forwarded details to our phone provider so they can look into this. Due to patient confidentiality, other areas of this review will be dealt with by personal contact. Kind regards Caron Browning Practice Manager