New Islington Medical Centre
Ancoats Primary Care Centre, Old Mill Street, Ancoats, Manchester, Greater Manchester, M4 6EEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about New Islington Medical Centre.
Reviews
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Review titled Great but just don't want to book appointments
Rated 2 stars out of 5
by Anonymous - Posted on 28 August 2024
Its kinda crazy to experience the inability to able to book a simple consult in 2024. To book an appointment, you have to fill a form with the time you'd like to be called at. But the surgery will call you at random times because you are expected to sit there phone in hand and wait for them to ring you at any moment apparently. God forbid if you were driving or on another call, tough luck you missed it and book again.
Visited August 2024
New Islington Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Ethan - Posted on 28 August 2024
Very Professional caring,accurate prediction of the sickness and treatment.I would highly recommend New Islington Medical Practice.
Visited August 2024
New Islington Medical Centre has not yet replied.
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Grace Leach - Posted on 14 August 2024
I saw the nurse for a routine appointment. She was lovely, made me feel comfortable and was nothing but friendly.
Visited August 2024
Review titled New Islington Medical Centre
Replied on 15 August 2024
Hi Grace, Thank you so much for your glowing commendation of our star practice nurse Carys! Since joining our practice we have found her to be nothing short of exemplary and it is lovely to hear that patients feel the same way too. I look forward to passing on your comments directly to her. Dee Turner, Practice Business Manager
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Review titled The staff from admin to GPs are great
Rated 5 stars out of 5
by Mel - Posted on 03 August 2024
I am thoroughly impressed with the care and service I always receive. From the moment I step into the practice, I’m greeted with a warm and welcoming atmosphere. The reception staff are friendly, efficient, and made the check-in process smooth and hassle-free. The GPs and nurses are exceptional. They always take time to listen to my concerns and they give me great advise. I am an anxious person so everything I just mentioned makes a huge positive impact on me. I particularly would like to thank the last GP I met when I went there in July. His knowledge and professionalism are admirable. I would like to take this opportunity as well to say thanks for all the hard work each one of you do within the NHS. Kind regards,
Visited July 2024
Review titled New Islington Medical Centre
Replied on 05 August 2024
Dear Mel, Reading your review is heartwarming to say the least. Our team is made up of some pretty great individuals and we are proud to have one as cohesive as it is and our patient's experience is core to all we strive to achieve daily. I'm so glad you have felt so welcome with us and albeit without your full name I may have got this wrong, I believe it is Dr Tang who you saw last time you came to see us and I look forward to passing on your comments to him. Many, many thanks for taking the time to leave such a detailed review - it will be my absolute pleasure to pass this on to the team. Dee Turner, Practice Business Manager
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Review titled Very Good Surgery and Doctors
Rated 5 stars out of 5
by Philip Sterland - Posted on 17 July 2024
My Doctor is very Good in many ways..My Doctor Sat and Listened to me without Commenting before I finished. Good Bedside manner and very thorough...and understood what I am going through as a patient..and very professional as a Doctor..I have had a few good Doctors but feeling safe in the hands of others was a big deal for me...I don't feel away or anxious..I am made to understand what.. and why Things are happening to me..all in all I have found a Brilliant Surgery that I feel is right for me. Thankyou.
Visited July 2024
Review titled New Islington Medical Centre
Replied on 17 July 2024
Dear Mr Sterland, thank you so much for your feedback. I can see that Dr Ayton is the most recent clinician you saw and I look forward to passing on this glowing review directly to her. It is also nice that you noted the wider team and we thank you for your comments which go a long way towards keeping morale high in house as we strive to provide the very best possible care. Dee Turner, Practice Business Manager
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Review titled Disgusting treatment by staff
Rated 1 star out of 5
by Georgia Whateley - Posted on 01 May 2024
I had recently relocated due to a bereavement. I am 25 and my health is deteriorating from stress I had booked in with my GP for a blood test and the practice took me off the books 27 days early and cancelled my urgent blood test. The reception staff spoke disgustingly to me leaving me very emotional during an already awful time. The staff need training in human interaction clearly.
Visited May 2024
Review titled New Islington Medical Centre
Replied on 01 May 2024
Dear Ms Whateley, I'm so sorry you have had a bad experience with the events surrounding your relocation. I've looked into this and I can see that the practice received a deduction request which occurs when a patient re-registers with a new health care provider. Unfortunately, we have no option other than to accept the deduction and at this time, we are no longer then able to honour pre-booked appointments as your medical records and the right to add to them move to the new provider. I'm happy to discuss this with you if you feel it would be beneficial. I would also appreciate the opportunity to investigate your concerns around the treatment you received from our reception team, as it is not at all in the manner we would expect from our team. Please do feel free to reach out to me directly by calling the surgery at your convenience. In any event, I will be running a thorough audit of your calls to the practice as these are all recorded and if the interaction you mentioned occurred during one of these, please be assured we will be dealing with it with the highest priority. Dee Turner, Practice Business Manager.
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Review titled Great Great Practice
Rated 5 stars out of 5
by Amer - Posted on 01 August 2024
I recently visited this GP for the health problem and was extremely impressed with the care I received. The doctors were attentive, followed up with me regularly, and quickly arranged for an MRI and X-ray at the hospital. I felt well taken care of throughout the process and highly recommend this practice to my family and friends. Excellent service!
Visited May 2024
Review titled New Islington Medical Centre
Replied on 01 August 2024
Thank you Amer for taking the time for leaving us this review. We really do appreciate it and I'm happy we were able to sort your onward care items efficiently. Its a wonderful bit of feedback for me to be able to share with our team. Dee Turner, Practice Business Manager
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Review titled very good practice
Rated 5 stars out of 5
by peter watson - Posted on 31 January 2024
the receptionist was helpful got an appointment that day , the doctor took time to listen and understood my problem and prescribed what I needed , further tests will be carried out as to why my condition happened
Visited January 2024
Review titled New Islington Medical Centre
Replied on 02 February 2024
Thank you Peter for taking the time to review our surgery. It is very much appreciated and your comments go a long way towards helping keep morale high at the practice. I'm glad you're being looked after and I hope we continue to remain high in your esteem going forward. Dee Turner, Practice Business Manager
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Review titled Consistent Exceptional Care, Support, and Services
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2023
I have consistently been impressed by the exceptional level of care and service provided by both the telephone representatives, GPs, and nurses. In my recent interactions with this medical practice, I needed assistance with a somewhat complex matter, and the representative demonstrated their ability to navigate the situation proficiently. They not only consulted with others seamlessly but also rearranged an appointment for me while combining it with another for my convenience. What's remarkable is that this high standard of service from the telephone representatives is not an isolated incident; it is the norm. The telephone representatives truly stand out for consistently delivering exceptional service. In a separate but equally noteworthy experience, I engaged in a consultation with a GP. The process was smooth and efficient as the telephone representative explained what information was required and offered various ways for me to produce that information in a manner that made me feel comfortable. They scheduled a telephone appointment with a GP for the same day. The GP I spoke with was not only professional and courteous but also conducted a thorough investigation into the matter at hand. The advice and the plan provided by the GP for next steps going forward were of great value to me, and I am truly grateful for their help. The consistent level of service extends to face-to-face appointments as well. Whether it's a phone call or an in-person visit, every interaction with the professionals at this establishment has left me impressed with their professionalism, proficiency, and courtesy. In summary, I can confidently state that the exceptional level of service I have received, both for myself and my mother, surpasses what I've heard from others about their experiences with GP services at alternative establishments. I am truly grateful for the consistently high-quality care and service provided by New Islington Medical Practice.
Visited December 2023
Review titled New Islington Medical Centre
Replied on 02 February 2024
Dear Patient, It is an absolute pleasure to read such an indepth review of our service and with praise given to both clinical and non clinical teams, it is very much appreciated. I look forward to adding this to our patient feedback section of our practice training closure next week so that the team can hear exactly what patients have to say about the service they provide. Dee Turner, Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Mary - Posted on 08 December 2023
I phoned in the morning and was in by 4pm. I can’t praise the surgery enough I’m very very happy with their efficiency and friendly nature. Brilliant thank you for your help
Visited December 2023
Review titled New Islington Medical Centre
Replied on 21 December 2023
Thank you so much Mary for taking the time to review our service and leave such lovely comments about our team. We really do appreciate it and we are extremely proud of our same day service and reviews like yours go to show we are doing it right! I hope you are keeping well and that we remain high in your esteem for your future health needs. Dee Turner, Practice Business Manager