New Islington Medical Centre
Ancoats Primary Care Centre, Old Mill Street, Ancoats, Manchester, Greater Manchester, M4 6EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Empathic
Rated 5 stars out of 5
by Carol - Posted on 09 March 2023
During my visit to see the GP today, I was signed in promptly by a very competent receptionist, who was quick and humorous. For example whilst I appreciated her humour I accept that not all will, as it’s a doctors surgery. Nonetheless when she asked me how I was (The usual ice breaker) and I gave her the usual response that being ‘great and thanks for asking’ I returned the formality and her response just cracked me up, as she said ‘Well I’m living my best life’ What a fantastic way of sharing her job satisfaction. Just fabulous! Then on seeking the GP who always listens and responds appropriately, very professional. On my way out I referred to his nurse assistant by the wrong name and neither of them corrected me. So clearly busy. So as usual my experience of the practice as a whole is that they endeavour to meet the community’s needs more so than not. Arguably there have been times where this hasn’t been the case, but wherever possible, they’ve kept me informed. We (I) note, that these are politically trying times for NHS and the impact of this falls on communities.
Visited March 2023
Review titled New Islington Medical Centre
Replied on 13 March 2023
Thank you so much for your very honest feedback. Its lovely to hear that our frontline staff take so much pleasure in their work and I can attest - this particular receptionist comes in without fail with gusto and lifts the moods even on the busiest of days. I had the pleasure of sharing your review with the whole team and needless to say, they were very pleased to hear about your experience and the impact they had on it. Dee Turner, Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Deborah Egan - Posted on 21 March 2023
Very impressed with the young man on reception he was professional, polite and informative as was the member of the care team I spoke to
Visited March 2023
Review titled New Islington Medical Centre
Replied on 21 March 2023
Thank you so much for taking the time to write a review about us. It'll be my absolute pleasure to pass on the feedback to Jacob, who is one of our newest members of the reception team. Dee Turner, Practice Business Manager
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2023
So I phoned the doctors to find out my results of my recent ECG the receptionist informed me that the doctor hadn’t looked over them yet,I asked when will he look at them I was informed over the next week or so not the result I was looking for,especially when I’m trying to find out what going on with my body,
Visited January 2023
Review titled New Islington Medical Centre
Replied on 13 March 2023
I apologise for the tardy response, as I was awaiting details to be able to reply on this portal. Please could you contact the surgery and ask for myself so that I may look into this further for you to prevent reoccurence of this response and the time it took to review your results. Dee Turner, Practice Business Manager