New Queen Street Surgery
Syers Lane, Whittlesey, Peterborough, Cambridgeshire, PE7 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled BP test
Rated 3 stars out of 5
by Anonymous - Posted on 26 July 2024
Referred to Dr by Boots due to high blood pressure told I would be contacted within 3 weeks. Dr rang 1 hour later to discuss advised to book for 2 weeks prescribed b/pressure tablets. Appt today with nurse v good, no complaints. Dr increased tablets & told to rebook for further 2 weeks for more b/ pressure etc, nurse did this before I left, appt confirmed for 9th August.
Visited July 2024
New Queen Street Surgery has not yet replied.
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Review titled Prompt help
Rated 5 stars out of 5
by Angela - Posted on 30 July 2024
Phoned Surgery at eight got through to receptionist very helpful Doctor rang back at 8.20 seen at Surgery 8.50 follow up appointment booked excellent care from start to finish thank you very much
Visited July 2024
New Queen Street Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Lisa - Posted on 26 July 2024
Blood test needed rang surgery as I could not book online. Was first in the queue, appointment made for 5 days later. Seen by nurse on time Overall a good service by reception and nurse
Visited July 2024
New Queen Street Surgery has not yet replied.
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Review titled Used to be good. Now barely functional
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
A long time ago New Queen Street used to be good. It has declined over many years but since joining with Lakeside it has fallen off the metaphorical cliff's edge. The frontline staff: reception, pharmacy, nurses are all great. Cannot rate the doctors as you'd struggle to see one. Booking is now via the Anima system - so you play weeks of virtual whack-a-mole getting a booking. And then because whomever developed the system is incompetent when you do get on to book as you are filling out the form someone completes before you so you get bounced out. Repeat process. Its actually worse than the dreaded interactive voice system they had before. Even the prescription process has become a farce. Pharmacist decides to amend medication without consultation or notice. And then as recently happened to my child they screw-up again and again leaving them without medication for weeks to manage a debilitating illness. Then when you try to engage directly you get the he said, she said, the system says run around. I think their website sums up their patient focus. It's not great and when you track down their patient feedback section the last review published 2020. Patients Group last minutes 2019. Last audit in 2022 was requires improvement. That is an understatement if I have seen one.
Visited June 2024
New Queen Street Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Angela - Posted on 27 June 2024
Waited less than two weeks for physio appointment visited surgery Monday morning was referred on to city care physio emergency appointment .Phone conversation Tuesday morning had appointment Wednesday at city care excellent all staff where very helpfull thank you very much .
Visited June 2024
New Queen Street Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
I Asked for a call back which came on time, and received very good and clear advice. Always found this surgery helpful and staff pleasant
Visited May 2024
New Queen Street Surgery has not yet replied.
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
when visiting the surgery today I was a fy2 the experience was with ease.he was very professional and polite.after long conversations and examination.we came out feeling reassured.
Visited May 2024
New Queen Street Surgery has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Don - Posted on 16 April 2024
Can never get a appointment also there new anima platform is a waste of time whenever you go in there says closed till such a time then when you go back says a different time
Visited April 2024
New Queen Street Surgery has not yet replied.
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Review titled Pleased with practice
Rated 5 stars out of 5
by Mags - Posted on 24 April 2024
I used Anima for the first time today. Put in all my details. The doctor rang me up we talked about my problem. The doctor was very understanding and caring also had time for me. Overall I was very pleased with the service.
Visited April 2024
New Queen Street Surgery has not yet replied.
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Review titled Stanground Surgery in decline
Rated 1 star out of 5
by Concerned Patient - Posted on 08 April 2024
I tried to get an appointment for my wife, who has a complex medical condition is is profoundly hard of hearing, but missed out on the available appointments. I visited to surgery to try and arrange a non-urgent, but important, short physical examination via stethoscope but was told no appointments available over the next 4 days but that if I was concerned to "phone 999". Sorry, but appointment on-the-day service does not function satisfactorily. Since Lakeside took ownership, Stanground Surgery has rapidly gone into decline and it's begining to look terminal. This is a site for reviews and not specific complaints. Why does the bot reject my general observations saying I need to be specific in order to post? Unfortunately the list of specifics is longer than the allowed space but they do have a common cause.
Visited April 2024
New Queen Street Surgery has not yet replied.