New Road Surgery Bromsgrove
46 New Road, Bromsgrove, Worcestershire, B60 2JSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Excellent from start to finish. Got an on the day in person appointment. Professional and caring approach and kept me informed with what was going on and the next steps. Referred me to hospital, got a phone call within 2 hours and an appointment at hospital later in the day. Extremely impressed with New Road Surgery and Kidderminster Hospital. Have been very fortunate up until now to have never needed an emergency referral. It made a stressful and traumatic experience as smooth as it could have been. Thank you.
Visited November 2023
Review titled New Road Surgery Bromsgrove
Replied on 19 January 2024
Thank you so much for your feedback. This will be shared with the rest of the team. Sharon Blundell, Practice Business Manager
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Review titled Very poor phone back appointment service
Rated 3 stars out of 5
by Maureen Baker - Posted on 03 January 2023
Rang at 10:00. Told to ring back at 14:00. Then told to ring back at 08:30 the next day to make an appointment then if there are any available otherwise a phone appointment would be available on the 17th January two weeks later. I wouldn’t class my ailment as an emergency but not something I can wait two weeks for possible bronchitis/sinus/ear infection following a bout of covid. Does that constitute an emergency call?
Visited January 2023
Review titled New Road Surgery Bromsgrove
Replied on 19 January 2024
We are sorry for the experience you had last January and sincere apologies for the delay in responding to your feedback. We have listened to patients feedback regarding accessing the surgery, and since July 2023 we have implemented a new triage system. Patients should find it much easier to get through on the phones as you only need to ring first thing if you require an on the day appointment for something urgent e.g. chest infection. Routine appointments can be booked at any time of the day, with 98% of all appointments being booked within 2 weeks, and the majority of routine appointments being booked within 2 days. We hope if you have used the surgery lately, you have had a much better experience. Thank you for your feedback.