New Silksworth Medical Practice
Silksworth Health Centre, Silksworth Road, Sunderland, Tyne and Wear, SR3 2ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Treat like an inconvenience
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
Handed a medical questionnaire in 6 weeks ago (told I would get a phonecall when ready to pick up and that it would take approx 30 days). I have a new job lined up but can't start until they have received this form. No phonecall received and despite numerous visits and phonecalls to the surgery I still don't have the form (and so can't start my new job) 6 weeks later. Receptionists don't seem bothered and repeat "we'll chase it up" (they don't). They blame the alliance who runs the surgery but take no responsibility themselves and do absolutely nothing to help resolve any issues. No apologies offered, they seem annoyed that I dare to keep asking where the form is. Need customer service training the lot of them
Visited February 2023
Review titled New Silksworth Medical Practice
Replied on 07 February 2023
Dear Patient, Thank you for your feedback, I apologise for your experience and I am sorry you feel that you have not received the best service from the practice. It is extremely difficult to respond to you directly as this has been posted as anonymous. Please feel free to contact myself judith.taylor9@nhs.net and I will be happy to investigate your concerns.
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Review titled Really though…
Rated 1 star out of 5
by Kaye crawshaw - Posted on 20 February 2023
I’ve had type 1 diabetes for 38 years. I use an insulin pump. I require to have have back up insulin pens available at all times on my repeat prescription, Incase my pump fails.however I don’t need these on a regular basis, unlike the insulin vial, which I do need to order. I’ve explained this on numerous occasions so you will you as a practice stop removing one or both insulin pens from my prescription. Also still waiting for my prescription to be updated from latest hospital appointment. Can’t get through on telephone. Ever. I’m seriously ill and I can’t be bothered to chase things up what should have never been removed. It’s fine as informing my specialist nurse at next appointment maybe you will take notice if them.
Visited February 2023
Review titled New Silksworth Medical Practice
Replied on 21 February 2023
Dear Miss Crawshaw, We are sorry you have taken the time to write your concerns on this website, I would kindly ask that you contact the Practice to discuss your concerns around your Medication we are sorry that your have experienced problems, One of our Clinicians will be happy to discuss your concerns with you, alternatively we would be more than happy to liaise with your specialist Nurse if you give consent to her to speak on your behalf. Kind Regards New Silksworth Medical Practice
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Review titled A big thank you
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Must say a big thank you to all the staff at this practice. They are so helpful and so very friendly. Special thank you to you all for your exceptional care and kindness. Thank you all very much.
Visited October 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Amzing care
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Amazing care. Receptionists always courteous and helpful. Appointment times and always to the appropriate doctor. Couldn't have better care anywhere else and truly grateful for how well my husband and I have been looked after over the years.
Visited October 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled You have changed my life
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
You have changed my life, thank you. Just the time you have taken to talk to me has changed my life around....I really appreciate the time you have given me. It has made a real difference.
Visited October 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled A simple thank you
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Thank you for all your hard work, I needed a private referral and nothing was too much trouble for your reception team who sorted this out for me when I needed it. Thank you
Visited October 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Well done
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Just want to pass on my appreciation to the receptionist who answered my phone call. They listened and sorted out my concerns. Well done. Keep up the empathetic approach and your lovely mannerism with staff and patients alike.
Visited September 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Excellent support
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
I didn't know this support was available. You have been so helpful and it is exactly what I need. Thank you so much you are doing a good job.
Visited September 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled You are all incredible
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Thank you for supporting my disabled son to access his COVID vaccine, this is incredible and you are all incredible. I cannot thank you enough for your help. Very best wishes.
Visited September 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Thank you for everything
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
I have had cause to be involved with your social worker and safeguarding lead. They were both sent from God. When I felt I had nowhere else to turn, they were amazing, Thank you for everything.
Visited August 2022
Review titled New Silksworth Medical Practice
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.