New Southgate Surgery
Buxton Place, Wakefield, West Yorkshire, WF1 3JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 3 stars out of 5
by Anonymous - Posted on 13 November 2023
Was trying over an hour to get through this morning 10-11 am started i was 10th in the queue then got down to 1 at 10.45am.I then waited another 15 mins for the fone to be answered but to no avail . I kept my mobile still on hold to be answered on hands free and drove to the surgery 5 mins away to see if there was a problem and i was on a loop . The receptionist was on a call and when she had finished i explained what had happened and basically didnt get an answer as to why i had waited so long for my call to be answered. I needed to speak or see a doctor for an appointment and was told there wasnt any left today but could get me in 3 weeks time . I explained i had a water infection im prone to these and was told to go to the walk in or fone 111 up . Id just spent an hr on the fone to the surgery .The service there is getting worse its such a shame because the doctors and nurses are lovely .
Visited November 2023
New Southgate Surgery has not yet replied.
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Review titled Excellent compassionate surgery
Rated 5 stars out of 5
by Vicky firth - Posted on 10 October 2023
My mum was very confused and unable to arrange appts.we turned up for an appt which she didn’t have but staff admin and medical were compassionate and assisted us being aware of the urgent situation.
Visited October 2023
Review titled New Southgate Surgery
Replied on 16 October 2023
Thank you for your kind words, we really appreciate positive feedback. I will pass on your comments to the whole team. Kind regards Mrs J Leith, Practice Manager
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Review titled Enquirys
Rated 3 stars out of 5
by Anonymous - Posted on 27 July 2023
There is one lady in particularly in enquiries ,I find to be on the rude side, she doesn't believe anything I say,iam stressed out enough and don't feel iam getting the help I asked for asked for some codes for the NHS app,as I cannot continue without it , because I've no id with photo on, she was most unhelpful, I've had details from them before,but something changed and will not let me access NHS app any further. I have had the NHS app since COVID and everything worked until now, I need now as iam going in hospital soon.I must point out the rest of staff are lovely,it's just this one,who I find rude and unhelpful,I would like someone else to help me
Visited July 2023
Review titled New Southgate Surgery
Replied on 18 August 2023
Thank you for your feedback. If you would like to contact the surgery, we could discuss this further in a confidential manner.