New York Surgery
Brookland Terrace, New York, North Shields, NE29 8EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
I have a very poor view of this surgery. Near impossible to get though on the phone and even lost my prescription for urgent medication that can cause numerous, dangerous issues without. 5 days later prescription still not issued. Disgusting and no care given from the people who are supposed to be giving help to patients
Visited December 2024
Review titled New York Surgery
Replied on 02 December 2024
Dear Anonymous Many thanks for taking the time to leave a review. I am sorry to hear that your experience of our service has not met your expectations and I am keen to learn more about this. Unfortunately anonymous reviews do not provide us with sufficient information to investigate fully and I would therefore be most grateful if you could be kind enough to contact us and we would be happy to investigate the matter further. Many thanks Regards Sandra Dowling Practice Manager
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Review titled Excellent Patient/Customer Service/care
Rated 5 stars out of 5
by Sean Duffy - Posted on 19 November 2024
The practice recently undertook a large scale IT system change which resulted in a great deal of stress for the whole practice, especially the reception staff who fielded calls and had to try to manage appointment, patient queries and frustrations. I made an enquiry to the team regarding the NHS App which also went down as a result of the IT changes. That prevented me ordering medication and checking appointments. One of the team worked above and beyond in helping me resolve this issue. And through such a massive change to their IT System, how they work, the staff remained courteous and kind. The staff at Collingwood surgery from cleaners, reception, admin, nurses and doctors etc do a fantastic job, they are real asset to the practice and a beacon for the NHS as a whole.
Visited November 2024
Review titled New York Surgery
Replied on 21 November 2024
Dear Mr Duffy Thank you so much for taking the time to leave a review. I am delighted to hear of your recent positive experience and grateful for your kind comments which I shall be happy to share with the team. Thank you once again for taking the time to leave a review, we really do appreciate this. Regards Sandra Dowling Practice Manager