Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really great practice
Rated 5 stars out of 5
by Melanie Collins - Posted on 08 December 2023
Phoned at 9am ,was called back within the hour and spoke to my doctor . all sorted by 12.10pm .they were very helpful and reassuring to speak to .
Visited December 2023
Review titled Newbury Street Practice
Replied on 11 December 2023
Dear Melanie, thank you so much for your review. It is lovely to hear when things go the way we plan! I will pass this on the the team kind regards Gail Wells IT Lead Newbury Street Practice
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Review titled Can't book appointments except if you call on the day
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
This practice only takes same day bookings. This does not work for those of us with full time jobs. We can't call at 8:30 am while driving to work with the hopes they will have an appointment that day to then have to drive and hour and a half round trip to get to the appointment. They will not book appointments into the future. I even tried to book an appointment while in the office to get my hand seen because it was rather painful. Not immediate, just anytime in the next eight weeks. Nope. Wouldn't even schedule an appointment. My wife tried to get seen twice for a skin issue. Would only give her a phone appointment. How do you treat a condition that needs to be visually inspected over the phone? I thought I had a bad GP practice before, but this one makes me happy I have private healthcare in my new job and makes me start to think the NHS is a bad idea for GP's. This practice is absolutely the worst. The receptionist is just nasty most of the time.
Visited November 2023
Review titled Newbury Street Practice
Replied on 07 December 2023
Dear Patient, thank you for your review. We are sorry you have had to write this however we are glad you have given us the opportunity to respond. On this note please could I ask you to contact me? I would like to investigate your experience and your wifes. However I would need some further details to be able to do that. If you could call the surgery and ask to speak to Gail Wells or email myself on gail.wells@nhs.net I really would like to improve this for you. I work 8-4.30 Mon + Weds-Fri
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Review titled Amazing last minute help
Rated 4 stars out of 5
by Zero Bunch - Posted on 03 November 2023
I needed a dressing changed at very short notice on a Friday afternoon and the reception team were extremely helpful in getting me seen as soon as possible! The nursing team who did my dressing change were so lovely and kind and I’m so very grateful for the help they provided me at such short notice!
Visited November 2023
Review titled Newbury Street Practice
Replied on 10 November 2023
Dear Zero Bunch Thank you so much for you comment. I will share this with the teams mentioned. We really do appreciate lovely comments from patients, it does give our staff a boost so thank you once again Kind Regards Gail Wells IT Lead
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Review titled Can things get any worse
Rated 1 star out of 5
by Robert N Thomas - Posted on 30 August 2023
I have not seen my gp since march 2020 but have been able to speak to my gp by telephone. Now I am finding it difficult to even get a call back from a gp. I am a diabetic on a new treatment which has now become unavailble in the uk. Trying to contact my gp to advise what medication I should turn to has become imposible. I am now 3 days from running out of my diabetic medication which I have explained to the receptionist but still not able to get to speak to a gp for advice on what I should do. I do not blame the gp's or the receptionists but the situation is awful. I will now need to go for a few days without medication even if I could speak to someone tomorrow but I am not very hopeful. When will this situation end?
Visited August 2023
Review titled Newbury Street Practice
Replied on 31 August 2023
Dear Mr Thomas thank you for your feedback. Your GP was on leave and you were offered an appointment with a locum GP who unfortunately was delayed due to air traffic problems nationally so we were short of a GP. You should have a call today if you haven't already. We apologise however sometimes situations are out of our control and we do try our best to get them sorted. I hope your medication is now sorted out for you kind regards Gail Wells IT Lead
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Review titled Excellent customer service from a staff member
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2023
I have remained anonymous simply for work purposes. I would like to thank and acknowledge the young man who took my phone call this morning. Not only was he extremely polite, but he was sympathetic, did not rush my somewhat lengthy explanation, professional and proactive in solving my problem. I was not met with the common response of no appointments today, you will just have to phone again at 8.30am tomorrow. The young man sensed my anxiousness for a problem that has gone on for some time and went out of his way to help. I appreciate that Newbury Street practice has had criticism levelled against it just recently and so I would like to acknowledge good service when it is received. I have been with the practice for 53 years and have witnessed many changes. I hope some, not all, other members of staff can learn from this young man's telephone manner. Well done and a huge thank you for your assistance. Just as the phone message states that your staff will not tolerate bad language or abuse, it follows that patients should also be treated with dignity and respect. Thank you again, your family should be very proud.
Visited August 2023
Review titled Newbury Street Practice
Replied on 03 August 2023
Dear Patient thank you so much for your comments and support. I will make sure this is passed onto the team and inparticular the individual concerned. We do appreciate it when patients acknowledge the care and assistance they have received. It can be a stressful position but it makes it worthwhile when we get comments like this, thank you once again Gail Wells IT Lead Newbury Street Practice
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Review titled Timely and efficient
Rated 4 stars out of 5
by Angela Highton - Posted on 06 July 2023
I recently had a telephone consultation with the respiratory team at one of the Oxford hospitals where the Doctor requested that I continue the course of antibiotics I had been taking for a further week and that she would send an electronic letter asking the surgery to issue a prescription this was at 12.30 following the consultation I telephoned the Pharmacy at the surgery to request that they “look out” for said electronic letter, the member of the Pharmacy team was polite and helpful in her response to my request and informed me that she would issue a script and present it to my g.p to be signed, I informed her I would be attending the surgery for an appointment at 16.10 and I would enquire at reception about the progress of the script on arriving at the surgery I spoke to the receptionist who was able to access the script and took it to the g.p to sign, less than 4 hours after my consultation with the Hospital doctor I had the signed prescription In my hand enabling me to obtain the antibiotic and not brake the continuity of the course of medication.
Visited July 2023
Review titled Newbury Street Practice
Replied on 07 July 2023
Dear Angela Highton thank you for your feedback. We are so pleased you got a quick turnaround on your medication. I have passed this on to the whole team, it's so lovely to get a thank you and to see that systems do work and can really help patients out Kind Regards Gail Wells IT Lead
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Review titled I can't get an apointment at all
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
I have phoned on many an occation and been told that I can only have a phone call with my GP. I have not had any appointment since 2019. I have had phone calls with GPs, my surcumstances have changed but it is practically impossible to get a face to face appoinntment at all.
Visited June 2023
Review titled Newbury Street Practice
Replied on 07 July 2023
Dear Patient thank you for your feedback. We operate a telephone triage system so that the clinicians can then call patients back and invite patients into the practice for a same day face to face consultation. You do need to speak to a GP initially however as it is the GP who will agree with you an appointment time so you do have to go through them. Please do call back and ask for a phone call slot with your GP so we can get you on the list. There are a few prebookable phone call slots so it depends on if it is needed for today or you are willing to wait a few weeks to speak to your own GP Kind Regards Gail Wells IT Lead
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Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2023
Please train your receptionist(s) in some basic manners. I understand they may be busy, but there is no reason to be so rude. Unfortunately this is not a one off problem.
Visited June 2023
Review titled Newbury Street Practice
Replied on 07 June 2023
Dear Patient I apologise you had to experience this. Please could you contact me and then I can look into this further. If you can email myself on gail.wells@nhs.net with your name, the telephone number you called from and the date/time of your call then I can listen back to it and we can address any issues you had during the call. Thank you for bringing this to our attention Kind Regards Gail Wells IT Lead
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Review titled Very good support/admin staff
Rated 5 stars out of 5
by Mr Graham Brooks - Posted on 01 June 2023
The young man I spoke to this afternoon was polite, friendly and incredibly helpful. I believe he may have worked in the admin/ support to find the best way forward on a number of issues I had been building up over the last 3 years or more. Highly Recommended
Visited June 2023
Review titled Newbury Street Practice
Replied on 05 June 2023
Dear Mr Brooks thank you very much for your review, I will pass this onto the member of staff. Thank you for mentioning how helpful he was, it really does boost staff moral when patients respond to things like this and makes us realise how appreciated we are kind regards Gail Wells IT Lead
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Review titled Brilliant doctor!
Rated 5 stars out of 5
by Rachel Grimsey - Posted on 18 April 2023
I have been in contact and seen the same doctor for over a year now and she is just brilliant. She has seen my daughter and I since before I was pregnant and i wouldn’t want to see another doctor now. She always has time for us, and I feel confident in any advice she gives.
Visited April 2023
Review titled Newbury Street Practice
Replied on 19 April 2023
Dear Rachel thank you for your feedback. It is good to know you feel supported and confident in your doctor. I will share this with the team, thank you for contacting us kind regards Gail Wells IT Lead