Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Newbury Street Practice .
Reviews
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Review titled Great practice, hospitality and support
Rated 5 stars out of 5
by Lysenko Oksana - Posted on 28 January 2023
I am from Ukraine. It’s so upsetting that I can’t say name of my doctor but I would like to say a big thank you for my doctor and all personal of my health centre. You give me ( especially my doctor) so much support and really understanding what I need and how to cope with my problems. I will recommend for everyone and say about smart approach and wisdom of doctor. Thank you!!!!
Visited January 2023
Review titled Newbury Street Practice
Replied on 30 January 2023
Dear Oksana Lysenko thank you for your feedback. We are so pleased you are happy with our service. I will make sure this is passed onto your GP and the wider team. Once again thank you for your feedback, it really does boost team morale. Kind Regards Gail Wells IT Lead
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Review titled Very understanding and helpful
Rated 5 stars out of 5
by Katrina - Posted on 06 December 2022
I had a call back today. The caller was so helpful, polite and understanding of my needs. I am very grateful
Visited December 2022
Review titled Newbury Street Practice
Replied on 08 December 2022
Dear Katrina thank you for your feedback. We really do appreciate the lovely comments. I will share this with the team Gail Wells IT Lead Newbury Street Practice
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Review titled Excellent nurses and HCAs
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2022
The nurses and HCAs are always so friendly and allow time to discuss things thoroughly. I feel that they go above and beyond in their role to ensure you feel comfortable and try to provide some consistency with routine appointments although I have always been happy to see any nurse or HCA as they have all been so amazing.
Visited December 2022
Review titled Newbury Street Practice
Replied on 15 December 2022
Dear Patient thank you for your feedback. I will be sure to pass this onto the Nurses and HCA's and make sure the whole team is aware of your comments. Once again many thanks Gail Wells IT Lead Newbury Street Practice
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Review titled Great Jab experience!
Rated 4 stars out of 5
by Mr John Canham - Posted on 28 November 2022
The practice had set up a flu and Covid jab clinic in a local school and I attended for both jobs. The event was very well organised and I was processed very quickly with absolutely no fuss. The staff were very friendly and helpful and made it so easy to have my injections. Great service from some great people. Many thanks.
Visited November 2022
Review titled Newbury Street Practice
Replied on 05 December 2022
Dear Mr Canham, thank you for your feedback. We are so glad you got your vaccinations done, we have worked very hard setting up the flu/covid clinics. It really makes it worth the effort when patients see that and appreciate our efforts. I will let the team know, thank you once again, Gail Wells, IT Lead, Newbury Street Practice
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Review titled Vaccination Process
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
I went to King Alfred’s school today for my vaccinations, both flu and the latest covid - such an easy to use service - really friendly and quick. Thank you to all the doctors, nurses and volunteers from Newbury St Practice!!!
Visited November 2022
Review titled Newbury Street Practice
Replied on 05 December 2022
Dear Patient, thank you for your feedback. We have worked hard setting up the flu/covid clinics and we really do appreciate it when patients say thank you. I will let the team know, thanks once again, Gail Wells, IT Lead, Newbury Street Practice
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Review titled Practice Nurses
Rated 4 stars out of 5
by E Cook - Posted on 24 November 2022
I recently had a phone call with one of the nurses in the practice and I would like to say how kind and helpful she was, she really gave me a lot of time and came up with very helpful suggestions and a care plan.
Visited November 2022
Review titled Newbury Street Practice
Replied on 25 November 2022
Dear E Cook I would like to pass on our thanks for the lovely feedback. I will pass this onto the team. We really do appreciate the kind words that have been shared, Kind Regards Gail Wells IT Lead Newbury Street Practice
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Review titled Very friendly service
Rated 5 stars out of 5
by Msry Hornblow - Posted on 24 November 2022
Spoke with very helpful receptionist, at 8.50 within an hour phone call from gp within 2 hours on way to have x ray. Certainly cannot criticize that situation
Visited November 2022
Review titled Newbury Street Practice
Replied on 25 November 2022
Dear Mrs Hornblow thank you so much for your kind feedback. I will pass it on to the team Kind Regards Gail Wells IT Lead Newbury Street Practice
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Review titled Terrible receptionists
Rated 1 star out of 5
by Millie - Posted on 17 November 2022
When you call a doctors surgery the patient is generally worried nervous and scared about something that may be wrong it takes a lot for them to call … that aside having surgery today and for the nurses at the hospital to request to have dressings changed the following after a surgery and the receptionists, to be so rude huffing and puffing not helping is disgraceful, mean and also for someone that has had quite a scary experience simply not needed. I understand how busy nhs services and are in awe of what hero’s they are however being made to feel even worse than you need to unfair.
Visited November 2022
Review titled Newbury Street Practice
Replied on 18 November 2022
Dear Millie thank you for your feedback. My name is Gail Wells, I am the IT Lead for Newbury Street Practice. I am sorry you had a poor experience when you called to book a follow up appointment. I would like to look into what happened, review the phone call and make sure you managed to get your follow up appointment booked in. If you would contact me directly I can follow these things up and we can review what happened with the member of staff that took your call. Please email me at gail.wells@nhs.net or my direct dial is 01235 639523. I have a voicemail if you need it. Kind Regards Gail Wells IT Lead Newbury Street Practice
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Review titled Excellent telephone assistance
Rated 5 stars out of 5
by Theresa Froude - Posted on 23 November 2022
I have been calling every Day off (so once a week) since June. Today was the first time I’ve spoken to a lady that has been very helpful and understanding. I asked her name ( can’t say due to t&c) she is a credit to your practice and team. Teach the rest off from her standards and attitude and the practice would go far.
Visited November 2022
Review titled Newbury Street Practice
Replied on 23 November 2022
Dear Mrs Froude thank you for your feedback. It is always nice to have lovely comments for staff and I will share this with the team many thanks Gail Wells IT Lead
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Review titled Great service via phone
Rated 5 stars out of 5
by Theresa Froude - Posted on 23 November 2022
Good detailed conversation with Doctor, which was organised via very helpful lady covering doctors reception this morning. Dr has put my mind at rest and has organised an appointment for next week
Visited November 2022
Review titled Newbury Street Practice
Replied on 24 November 2022
Dear Mrs Froude thank you very much for your feedback. I will pass this on to the team. We really appreciate positive comments regarding our service, once again thank you Gail Wells IT Lead Newbury Street Practice