Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 4 stars out of 5
by Jason Maynard - Posted on 09 October 2024
Had a very helpful young lady help me get into my app, I had been to the surgeon 3 times and finally today got it sorted
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Mr Maynard thank you so much for your review. I will be sure to pass this on to the team, Kind Regards Gail Wells IT Lead
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
A big thank you to Newbury Street Practice. After filling in the form I was contacted within 30 minutes by a lovely receptionist and given an appointment for later that afternoon with my own doctor who showed great kindness and understanding. I could not have had a better experience.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review. I will pass this onto the team Kind Regards Gail Wells IT Lead
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Review titled Great practice
Rated 4 stars out of 5
by Kate Weaving - Posted on 14 October 2024
I have been greatly Impressed with the new online booking system at Newbury street practice. I have been able to speak to a Dr both times I have needed to on the same day of calling. Both times of use I have been seen within 24 hours by a Dr. The system is really easy to use and I it’s very reassuring to know you can speak with a Dr or be seen so soon. I really appreciate all the hard work of the surgery staff from the reception team to the medical staff. The new practice is fresh and modern and I feel the service of the practice matches its new and updated building. I cannot speak highly enough of my personal GP who has gone above and beyond for myself and four generations of my family in recent months and years. Congratulations to all who have played a part in vastly improving this service for patients. We understand the pressure you are all under and thank you for your dedication to the community.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Kate thank you so much for your review. It is lovely to hear that you are so happy with the service we provide and are finding the triage system easy to navigate. I will make sure this is passed onto all of the team Kind Regards Gail Wells IT Lead
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Review titled Helpful, polite, friendly
Rated 3 stars out of 5
by Anonymous - Posted on 09 October 2024
I visited them as I couldn’t access things remotely. They were friendly and helpful and my issues were solved quickly.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review, I will ensure this is passed on to the team Kind Regards Gail Wells IT Lead
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Review titled Great COVID & Flu vaccine appointment experience!
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2024
Very well organised practice for my vaccine day appointment that was efficiently set online prior. I received a warm welcome from all the staff. I didn't wait and I was well directed. I received all vaccines and information I needed. Overall great experience! Please keep the good work and thank you again!
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review. I will make sure this is passed on the team Kind Regards Gail Wells IT Lead
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I needed to book an appointment for my son to see a doctor. I had never used the online system before, so didn’t quite know what to expect. I was incredibly impressed with the speed and efficiency of the process; I received a call within 5 minutes from a friendly and helpful member of staff. She was able to book an appointment within a reasonable amount of time. Thank you!
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for you review. I will ensure this gets passed onto the team Kind Regards Gail Wells IT Lead
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Review titled Much Improving Practice!
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
Much easier booking system online with a quick reply asking me to book an appointment. Had good choice of appointments within a short time frame.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review. I will ensure this is passed onto the team Kind Regards Gail Wells IT Lead
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Review titled Fantastic Service
Rated 5 stars out of 5
by Joanna O'Halloran - Posted on 14 August 2024
Had a great experience today. Filled in the online form at 8am which was so easy to complete. Had a phone call at 08:25 & an appointment at 09:30. The whole process was just so easy, the person who called me was lovely and so helpful. Very professional & friendly service. Thank you!
Visited August 2024
Review titled Newbury Street Practice
Replied on 14 August 2024
Dear Joanna thank you so much for your review. I will make sure it is passed onto the team who dealt with your triage form. It's lovely to hear you were happy with the service we provided Kind Regards Gail Wells IT Lead Newbury Street Practice
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Review titled Great new efficient service
Rated 5 stars out of 5
by Mrs Young - Posted on 22 July 2024
My daughter was in pain with what I thought looked like some sort of infection. I Filled in online submission together with picture and got a call back within 2 hours and prescribed antibiotics. No more listening to automated voice messages, or having to book in being poorly 3 weeks in advance, the new system is amazing. Drs and staff are all exceptionally helpful who work long hours and as a patient of over 15 years, I couldn’t be more grateful for everything they do.
Visited July 2024
Review titled Newbury Street Practice
Replied on 24 July 2024
Dear Mrs Young thank you for your lovely review, I will forward onto all staff. We are so pleased with the new system and especially with the response to it from our patients. I hope your daughter feels better soon, Kind Regards, Gail Wells, IT Lead, Newbury Street Practice
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Review titled COVID Booster
Rated 5 stars out of 5
by Vivien McCoubrey - Posted on 27 April 2024
Could not fault arrangements for COVID booster jabs today (4/2024). Met by a volunteer at the car park - who was smiling even though it was raining; guided into a queue for the jab where I had to wait all of 30 seconds ! Very pleasant and efficient health professional administered the jab. Ushered out by another friendly volunteer who wished us a good day. The NHS - and GP practices especially- often come in for criticism. I would like to say that I experienced excellence today. Inasmuch as having a vaccination can be enjoyable- this was. Thank you Newbury Street.
Visited April 2024
Review titled Newbury Street Practice
Replied on 01 May 2024
Dear Mrs McCoubrey thank you for your review of our covid vaccination clinic. We are so pleased you could get in/out so quickly and were happy with the way everything was ran. Despite the weather! Once again thank you and I will ensure this is passed on to the staff running the clinic kind regards Gail Wells IT Lead Newbury Street Practice