Newcastle Medical Centre
Hotspur Way, Intu Eldon Square, Newcastle Upon Tyne, NE1 7XRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Consistent High Standard of Care
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2024
I cannot speak highly enough of the ongoing treatment, support and kindness I have received. Another appointment where the GP was hugely helpful and supportive providing clear actions going forward.
Visited June 2024
Newcastle Medical Centre has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2024
I have required a lot of help and support over recent months for complex health issues. Today's appointment was another example of compassionate care and support where I received kindness, help and understanding. I was given a generous amount of time and not rushed in anyway. I can't speak highly enough of the service and medical input I have received from Newcastle Medical Centre. Thank you so much
Visited May 2024
Review titled Newcastle Medical Centre
Replied on 03 June 2024
Dear Patient Thank you for your feedback. I appreciate your wonderful comments of how well the surgery has managed your complex health issues. This will be shared with the staff at the practice. Cheryl - Practice Manager
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Review titled First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
GP was attentive, kind, listened carefully, followed up with actions, fed back on previous actions and was very helpful and supportive. There was no pressure or rush on me to finish the appointment quickly. There was a real feeling of care. I could not fault the appointment in any way, in fact I would say 'Outstanding care'
Visited January 2024
Review titled Newcastle Medical Centre
Replied on 24 January 2024
Dear Patient Thank you for your feedback. I am happy to hear that you had a very positive experience when attending the practice. I will make sure this feedback is passed on to the practice team. Cheryl - Practice Manager
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Review titled Really Thorough and Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
Despite the massive pressure on the NHS and primary care I really feel this practice is managed well and the doctors i see regularly are so good at really trying to investigate issues and not treat reactively as well as allowing room for advocacy. Almost always get an appointment when I need one, and everything is done efficiently. As long as you follow their guidance you should get an appointment.
Visited October 2023
Review titled Newcastle Medical Centre
Replied on 09 October 2023
Dear Patient Thank you for your feedback. I appreciate you commenting with positive feedback and that you are happy with the practice team/services. I will pass this feedback onto the team. Cheryl - Practice Manager
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Review titled Told I was wrong about my symptoms
by gardenin - Posted on 09 March 2023
I came in with a painful bump on the back of my head, the doctor tried to tell me it was just part of my skull, but it wasn’t as it was asymmetrical to the other side, causing me pain and headaches. Only once I repeated the symptoms did they did say it was swollen compared to the other side. Then said vaguely it could be this, could be that and gave me antibiotics. The doctor was 4 minutes behind schedule which i was okay with but the whole appointment felt very rushed and like I didn’t receive good quality care. Doctor even asked if i was pregnant as I walked out the door. So unprofessional and now I have to seek a second opinion because more painful bumps have surfaced, and the doctor didn’t explain to me that this might happen, just tried to tell me I was wrong about the symptoms i was experiencing. Disappointed in this service
Visited March 2023
Provided by Care opinion
Review titled Newcastle Medical Centre
Replied on 10 March 2023
Dear Patient Thank you for your feedback. I am the Practice Manager and I am sorry you have been left disappointed with the service. I would appreciate it if you could email me regarding your concerns as they can be investigated. The email address is cherylmooney@nhs.net kind regards Cheryl
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Review titled Poorly managed
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
I have tried to call three times today to speak to someone, they have had a message all day that the practice is closed for a meeting from 12pm-1pm so to call back after that- it's now 4 pm and I haven't been able to get through because after the message the phone call ends. It's ridiculous you can't access any care
Visited January 2023
Review titled Newcastle Medical Centre
Replied on 23 January 2023
Dear Patient Thank you for your feedback, I am sorry that you have been unable to get through. Can I ask you to contact me to let me know the day you have tried to call so this can be investigated. My email is cherylmooney@nhs.net kind regards Cheryl Practice Manager
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Review titled Booking routine or non- emergency appointments
Rated 2 stars out of 5
by Faye Slade - Posted on 25 November 2022
I have tried to book my regular appointment for my contraceptive injection this morning, just over two weeks in advance. I have been told that I cannot book an appointment until a maximum of a week in advance (the Monday of the week before to potentially book an appointment in the next week). This is similar to my experience in the last two months when trying to get a non- emergency appointment with the GP, where I was told that I have to call at 8am for an appointment the same day and advance booking is not possible. There appears to be no appreciation of the working lives of patients and that for non- emergency situations, it is not always possible to take time out from work at short notice or indeed to be free to make a call (and potentially have to remain on the line for some time) at 8am. I have been a patient of this surgery at its present and previous location for over 26 years and have been using injectable contraception for over 22 years. In the past I was able to make my next appointment for Depo when leaving the current one (i.e. 3 months in advance) and the gradual change of approach over the years to the current situation is unfortunate. It is also ironic that the practice nurse set up a text reminder to me to book my next Depo appointment to be sent to me two weeks ahead of the due date, given that making an appointment at this point is apparently impossible.
Visited November 2022
Review titled Newcastle Medical Centre
Replied on 07 December 2022
Dear Faye Thank you for your feedback. I am sorry you feel the service is not acceptable in relation to arranging an appointment and I am more than happy to discuss this with you further if you want to email me directly. Cheryl - Practice Manager