Newgate Medical Group
Health Centre, Newgate Street, Worksop, Nottinghamshire, S80 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by John Allison - Posted on 28 March 2024
Had problem with my hip for long time managed to get appointment through newgate St app receptionist excellent in dealing with problems with app and got appointment 3 hours later. Doctor outstanding and so polite and understanding dealt with it professionally thank you.
Visited March 2024
Review titled Newgate Medical Group
Replied on 15 April 2024
Dear Mr Allison, thank you for taking time to provide feedback. We are pleased to hear that our reception team and GP provided great care. We will ensure that your comments are passed on to the teams.
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Review titled Poor communication
Rated 1 star out of 5
by Katharine Manns - Posted on 03 February 2024
My partner had an appointment 2nd Feb @2 was checked in , then sat while 3 people went before him. When asked why the receptionist then went on to say his appointment is 6th @11.50 . Which was totally wrong to what we'd been told. While this was happening my partner was falling asleep due to bloods being high and not well at all. Also he has MS. After insisting I wasn't let him home without seeing someone he saw a gp. We left home at 1.45 and arrived back home at 3.50 2 hours absolutely ridiculous. Have no faith in the NHS at the moment .
Visited February 2024
Review titled Newgate Medical Group
Replied on 08 February 2024
Dear Katharine Manns, thank you for taking time to provide feedback. If you wish to contact the surgery direct via our website www.newgatemedicalgroup.co.uk we can look into the matter for you and respond.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
Two very poorly little boys. Filled out the ridiculous online form. No option to put two patients, so I explained in the form it was for both my sons. An appointment gets booked for mid afternoon, but only for one son, because I should have filled out another form for the second son. I rang the practice and fifty minutes of being on hold later, I was told I should have filled out the second form which meant a different timed appointment for each son. Then they offer me an appointment at the hospital for the second son because it's just not possible for the GP to see both together. So I'm expected to drag these two poorly boys out at two separate times. In the end, the GP appointment was cancelled, and both are going to see a doctor at the hospital. Newgate - your system and client care, is appalling.
Visited February 2024
Review titled Newgate Medical Group
Replied on 08 February 2024
Thank you for taking time to provide feedback. We are sorry to hear your dissatisfaction. If you could kindly contact the surgery directly via our website www.newgatemedicalgroup.co.uk we can look into the issue that you have raised.
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Review titled Poor triage system
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2024
The triage system is too rigid. While attending the practice I wanted to make a doctor appointment. I was informed that I had to fill in a triage form, but to do it online tomorrow as today was all allocated. Went online at 10 (can't go online before) the following day and triage was suspended as was full. My concern is that the elderly and disabled might be unable to fill in the online form (if its available) and the call back system can easily fail as I missed the call back and had to start the process again.
Visited February 2024
Review titled Newgate Medical Group
Replied on 15 April 2024
Dear Patient , thank you for taking time to provide feedback. The practice has very carefully considered our triage system and has consulted with our PPG at every step. Please speak with our reception team if you require any further support.
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Review titled Shockingly ineffective
Rated 1 star out of 5
by Gregg Forrester - Posted on 20 February 2024
Disgusting service, after being offered an appointment on the day I visited, all I was offered was an appointment at the hospital or use a drop in centre.The receptionists manager spent 15 minutes discussing me with a doctor while I was sat waiting on the other side of the wall and then told me there were no available appointments. Your system is broke and does not work. I have never been subjected to so many lame excuses for reasons not to be able to see a doctor. After leaving my ticking box session with the manager I walked round the whole building and counted the number of people waiting to see either a doctor or nurse. The total waiting was fourteen , I would be interested to know the ratio at that time of doctors to patients
Visited February 2024
Review titled Newgate Medical Group
Replied on 15 April 2024
Dear Mr Forrester, thank you for taking time to provide feedback. We are sorry to hear that you are dissatisfied with the service that you have received. If you would like the matter looking into further please contact the Practice directly via our website or email.
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Review titled Online service not great
Rated 4 stars out of 5
by David hill - Posted on 06 January 2024
The practice has an online service for contacting the surgery but it's not available when the practice is closed. I needed a repeat prescription for an item that was not on the repeat prescription list, but wasn't able to leave a message for the practice to deal with when they are open again.
Visited January 2024
Review titled Newgate Medical Group
Replied on 08 January 2024
Dear Mr Hill, thank you for providing feedback. I will ask a member of our team to contact you to discuss your prescription.
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Review titled Great
Rated 5 stars out of 5
by Ewa - Posted on 10 January 2024
Extremely impressed & delighted with consultation. Very pleasant and helpful doctor. I felt well informed on the benefits and risk of the treatment. Explained well and not rushed.
Visited January 2024
Review titled Newgate Medical Group
Replied on 11 January 2024
Dear Ewa, thank you for taking time to provide feedback. we are delighted to hear that you were extremely impressed with the care that you have received.
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Review titled medication
Rated 3 stars out of 5
by Pearl Hanrahan - Posted on 02 January 2024
what ia happening to the ordering of prescriptions , i just cannot get the medication that has been prescribed either from hospital consultunt or GP there is mainly wrong dosage , my carer has to go to the surgery to sort out every time i order my my scripts .it is causing friction at the reception, fed up with it all
Visited December 2023
Review titled Newgate Medical Group
Replied on 08 January 2024
Dear Pearl Hanrahan, thank you for contacting our service. a member of our team has now spoken with you directly and resolved the issue. please do not hesitate to contact us directly via our website www.newgatemedicalgroup.co.uk and complete a contact form if you require further assistance.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2023
Not great, gone down hill over the years, service is absolutely shocking at times. The call back service is shocking as a recent event. Most drs don't listen and fob you of. Only small few drs that are OK and do actually listen. I'd definitely not recommend this gp practice to noone
Visited December 2023
Review titled Newgate Medical Group
Replied on 08 January 2024
Dear Patient, we are sorry to hear your dissatisfaction. Please contact the surgery directly via our website www.newgatemedicalgroup.co.uk and provide further information and we can look into this for you.
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Review titled Got results
Rated 4 stars out of 5
by Lisa Moorcroft - Posted on 17 November 2023
The lady I saw was lovely very helpful and professional she felt with my requirements and explained everything to me so I knew what tablets I was taking
Visited November 2023
Review titled Newgate Medical Group
Replied on 20 November 2023
Dear Lisa, thank you for providing feedback. We are pleased to hear that everything was explained clearly for you.