Newgate Medical Group
Health Centre, Newgate Street, Worksop, Nottinghamshire, S80 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Insufficient telephone service
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2023
12 minutes on hold moving up the queue to have the phone slammed down on you when you reach the top! Not he first time this has happened especially mid day.
Visited April 2023
Review titled Newgate Medical Group
Replied on 04 July 2023
Dear Patient. Thank you for taking the time to provide feedback. we have now introduced a new online form via our website to help reduce call volume and assist patients in booking an appointment.
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Review titled Wrong way to inform
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2023
A couple of years ago my wife was admitted to hospital. And during this time she has had many visits to the hospital and Drs, We were told it was realted to her heart. But at no point have we been told what was acctually wrong. On the 6th of April 2023 she recived a letter from the Drs saying she needed to have a blood test and blood pressure check too. How ever the start of this letter had both my wife and I very angry. As it started with On checking your records we note that you have Coronary heart disease ( heart condition). Which my wife and I in the two years of her treatment had never been told, So as you can imagine was one hell of a shock. I called the surgery and the receptionist did apologise, And made an appointment for my wifes blood test and blood pressure check. And she said that we will have the letter explained to us during this appointment. We arrived at the appointment were the Nurse had no knowlege of this and directed me back to the reception. Were when i tried to explain. Why were we told of my wifes very serious condition by a letter. The receptionist did at not point explain this but just pointed out they knew back in 2021. I again asked why did they inform us in such a way. Wich seemed to fall on deaf ears. All in all i did not get an explanation for this. I feel that there is a mass misscomunication in this surgery wich needs to be looked at in house.
Visited April 2023
Review titled Newgate Medical Group
Replied on 04 July 2023
Dear Patient, thank you for taking the time to provide feedback. we a re sorry that you have been dissatisfied by our service. you can contact the surgery directly via our website if you wish to provide your details, this can be looked into for you.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
More than happy with the care I have received over the last 18 months. The phone has been answered within 10 minutes and my appointments have been booked without fuss. The only improvement would be opening up appointments so I could book online which would save a phone call. All the staff I have dealt with have been friendly and very caring. Well done all
Visited March 2023
Review titled Newgate Medical Group
Replied on 04 July 2023
Dear Patient, thank you for taking time to provide your feedback. we now have an online form that can be completed via our website to enable easier access to appointments.
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Review titled Poor practice
Rated 1 star out of 5
by Alfred Howard Kirsopp - Posted on 06 March 2023
Phoned in to make an appointment and was on hold for 35 minutes before I spoke to anyone. When I eventually spoke to someone to book appointment it is for 31 March. A wait of three weeks.
Visited March 2023
Review titled Newgate Medical Group
Replied on 04 July 2023
Dear Patient. Thank you for taking the time to provide feedback. we have now introduced a new online form via our website to help reduce call volume and assist patients in booking an appointment.
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Review titled Poor practice
Rated 1 star out of 5
by Alfred Howard Kirsopp - Posted on 06 March 2023
Phoned in to get an appointment, was on hold for 45mins before I spoke to anyone. When I asked for an appointment I was told the 31/03/2023. Got to wait 25 days to see a doctor. This is ridiculous.
Visited March 2023
Review titled Newgate Medical Group
Replied on 04 July 2023
Dear Patient. Thank you for taking the time to provide feedback. we have now introduced a new online form via our website to help reduce call volume and assist patients in booking an appointment.
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Review titled The Worst Practice to Exist
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
It is simply impossible to get an appointment here. You call up at 8 am and now instead of even leaving you on hold, which albeit used to be for 45 minutes but you felt like you were getting somewhere, it now hangs up and says no operators are available which is shocking. There’s no longer an option to book appointments online which makes no sense as surely this helps the call log. The receptionists are usually rude if you do get through. I’ve been going to this practice for years and it gets worse and worse as time goes on. I’ll have to change practice to somewhere further away and more inconvenient but I need to actually be seen.
Visited March 2023
Review titled Newgate Medical Group
Replied on 04 July 2023
Dear Patient, thank you for taking the time to provide feedback. we are sorry that you are dissatisfied by our service. we have recently introduced an online form via our website to reduce call wait time and assist patients with booking appointments.
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Review titled Service abysmal
Rated 1 star out of 5
by G M Hughes - Posted on 13 November 2022
Can't get an appointment, despite being told my high blood pressure requires medication. Went online today to order my other medication and the server is not responding. If you ring up its at least an hour to get through, so we end up driving into town to speak to the receptionist, who is lovely, but after an hour listening to that bingy bongy music, while on hold it is more than a little frustrating. If the doctors are n't issuing appointments, what are they doing? everyone we speak to has the same problem, I'd like some information on how many of the patients are actually being seen
Visited November 2022
Review titled Newgate Medical Group
Replied on 11 December 2023
Dear Patient we apologise for your dissatisfaction. we have been working hard this year to improve service and hope that you have now experienced this.
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Review titled Absymal
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
The surgery has an appalling appointment booking procedure where you can only book an appointment on the day you phone and never for any future dates. This means, that unless you phone at 8am then you can never get an appointment to see a doctor. I regularly try and book for my elderly mother who cannot navigate the automated phone system, and can never achieve anything as the receptionists hold all the power and to be honest are not always helpful. I have also had numerous instances when appointments haven't been booked despite being told over the phone they have, meaning it is a massive inconvience to myself and my mother by bringing her up to surgery only to be told there's no actual appointment. The doctors themselves are not too bad, however they are let down by the sheer ability of being blocked to see them. Honestly, just avoid this surgery and go elsewhere.
Visited November 2022
Review titled Newgate Medical Group
Replied on 20 July 2023
Dear patient, since your review the practice has worked very hard ad making changes and we know from patient feedback that the system that we have in place currently is much improved.
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Review titled Disappointed, an understatement!
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
14 days post-op for breast cancer, unable to drive. Concerned I have a chest infection requiring antibiotics. Rang, kept waiting ages to be told no appoints left, nor emergency, nor phone consultations. Told to ring at 8am, which is what I did today!! Suggested I call 111, they told me they would try to get my surgery to respond!! No further on. Have you any idea how hard it is to cough with 2 post-op breasts?? I have only managed to see a doctor face to fact once in 3 years. No med checks or anything, it's ridiculous.
Visited November 2022
Review titled Newgate Medical Group
Replied on 11 December 2023
Dear Patient. We have worked hard too upgrade our system and hope that you have experienced better satisfaction.