Newhall Surgery
46-48 High Street, Newhall, Swadlincote, Derbyshire, DE11 0HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional caring nurses
Rated 4 stars out of 5
by Linda Kendall - Posted on 01 April 2025
I visited the practice in the last two days and saw two different nurses and the care and attention I received was excellent from both of them. I came away feeling reassured with the diagnosis & advice I was given. thank you both very much.
Visited April 2025
Newhall Surgery has not yet replied.
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Review titled Prompt service
Rated 5 stars out of 5
by Trevor Bailey - Posted on 10 February 2025
Extremely satisfied with service and communication received from the acp. She listened and has acted promptly and professionally. Thank you.
Visited February 2025
Review titled Newhall Surgery
Replied on 10 February 2025
Dear Mr Bailey. Thank you for your kind comments. I have passed these on to our ACP who will be very pleased that she was able to help. Kind regards. Julie, Business Manager.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Excellent service received in February . From my initial telephone call to the doctors surgery for an appointment which I got on the same day to a hospital referral which led to scans and a consultant appointment for my results all happening within 8 days. Excellent service from the NHS.
Visited February 2025
Review titled Newhall Surgery
Replied on 07 March 2025
Thank you for taking the time to feed back to the Practice and thank you for your kind comments, which will be passed on to all members of our team. Many thanks. Claire - Management Assistant.
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Review titled Lack of response
Rated 3 stars out of 5
by Anthony Betteridge - Posted on 17 January 2025
I have tried to find out my allocated doctor. On 9 Jan I was told I would get a response in 2 days but no response has been received.
Visited January 2025
Review titled Newhall Surgery
Replied on 29 January 2025
Dr Mr Betteridge I apologise that we have not come back to you in this instance. We have a pooled list which means you are registered with the Practice and not with a particular GP. I will ask my Care Navigation Manager to contact you. Kind regards. Julie, Business Manager.
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Review titled Brilliant doctors
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2025
Shame the reception staff don't listen to you. When your on the phone to them a little bit more compassion, understanding and listening would help instead of I have put it through for you making me out to be thick when I asked for a telephone call with a doctor. Glad you can book online. Don't like the fact you have to tell the receptionist what's wrong with you when they are not a doctor.
Visited January 2025
Review titled Newhall Surgery
Replied on 29 January 2025
Thank you for your feedback. Our staff do their utmost to be understanding and empathetic in every situation and I apologise if we have fallen short in this instance. I will pass your feedback to our Care Navigation Manager. Our staff are required to ask specific questions when booking an appointment to ensure that you are signposted to the correct clinician otherwise this could potentially be an unnecessary appointment for you. We have Advanced Clinical Practitioners, Pharmacists, Nurses and Wellbeing staff with specialist skills within the Practice therefore it may be more beneficial for you to have a consultation with one of these clinicians rather than with a GP. Many thanks. Julie, Business Manager.
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Review titled Great Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2025
I recently had an appointment with a new Doctor. Her care was exemplary, she took time to explain various things to me and I was reassured by the consultation. She sorted out several follow on things and further appointments were sent to me. I hope very much that she stays with the surgery as she is an absolute asset to it.
Visited December 2024
Review titled Newhall Surgery
Replied on 03 January 2025
Thank you so much for your positive feedback. I will pass your kind comments onto members of the team. I am pleased that you found the Doctor kind, knowledgeable and reassuring. Many thanks. Julie, Business Manager.
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Review titled Reassuring
Rated 4 stars out of 5
by Karen Barkby - Posted on 17 February 2025
After various appointments with several doctors, via 3 different surgeries, I eventually met the senior nurse at Newhall, who had so much time for me and got to the bottom of my ongoing medical issues after months of toing and frowing. Her concern was welcomed and her diagnosis was spot on, and then and only then my health started to improve. I cannot thank her enough for her time and understanding.
Visited December 2024
Review titled Newhall Surgery
Replied on 18 February 2025
Dear Karen. Thank you so much for your kind words. I am very pleased that you were satisfied with the service we have provided and I will pass your comments onto the person concerned. Best wishes. Julie, Business Manager.
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Review titled Medicine Review with practice pharmacist
Rated 5 stars out of 5
by Rory - Posted on 12 November 2024
This morning I had a medicine review with the New Hall practice pharmacist. This was a very helpful, positive meeting conducted with charm and efficiency. Thank you!
Visited November 2024
Review titled Newhall Surgery
Replied on 15 November 2024
Dear Rory, thank you for taking the time to feed back to the Practice and thank you for your kind comments. I will pass on your thanks to the team. Many thanks. Claire - Management Assistant.
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Review titled NHS at it's finest
Rated 3 stars out of 5
by Ashleigh - Posted on 03 October 2024
I have been with this surgery for 3 years and it's nothing but a struggle to be heard or get past the argumentative receptionist. Today I rang for a urine test for suspected uti.. I used self catheterization and therefore samples should be provided asap to ensure sepsis doesn't occur. The receptionist told me no appointments, so I kindly asked what to do, explained the hospital have told me this is the procedure and she only wanted to argue that she hadn't said she can't help, but that I need to ring her 111 or the hospital as she had no appointments but this didn't mean she couldn't help. I'm uncomfortable and confused but didn't need an argumentative receptionist to make matters worse.
Visited October 2024
Review titled Newhall Surgery
Replied on 03 October 2024
Dear Ashleigh. I am sorry to hear that you have had problems today. If you could e-mail on ddicb.newhallenquiries@nhs.net enclosing your name and contact details, I will contact you to discuss this further. Many thanks for bringing this to our attention. Julie, Business Manager.
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Review titled Significantly understaffed
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
Whilst staff are pleasant and wherever possible, accomodating, the access to medical support is atrocious. No continuity of care with on call drs not accessing medical notes before changing care pathways. On call staff did not listen to my concerns and forged ahead with an alternative care pathway without my agreement. Prescriptions take ages to be written and sent to chemist resulting in a delay in treatment. Totally unsatisfactory experience with the surgery being hugely oversubscribed. Over 6 weeks to wait for a drs appointment and no ability to book even a telephone consultation online never mind a face to face appointment. Staff very caring, but surgery totally overwhelmed.
Visited October 2024
Review titled Newhall Surgery
Replied on 22 October 2024
Thank you for your comments. I am pleased that you feel our staff are pleasant and accommodating. If you would care to call the surgery to speak with me or send me a letter/e-mail with your concerns I would be happy to investigate and respond fully. Prescriptions are normally produced within our 48 working hour turnaround time, but a shortage in medications at the chemist sometimes means that this process takes longer to complete. Appointments are available on line and on the telephone up to 3 months in advance and 'on the day' are available according to clinical need and availability. We also offer an extended hours services and a weekend service to our patients at an alternative venue should this be necessary. 111 also offers an alternative service should we be unable to accommodate at the point of contact. We have good staffing levels and also aim to accommodate the needs of our patients. I look forward to hearing from you in due course should you require me to investigate your concerns further. Many thanks. Julie, Business Manager.