Newhall Surgery
46-48 High Street, Newhall, Swadlincote, Derbyshire, DE11 0HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled NHS at it's finest
Rated 3 stars out of 5
by Ashleigh - Posted on 03 October 2024
I have been with this surgery for 3 years and it's nothing but a struggle to be heard or get past the argumentative receptionist. Today I rang for a urine test for suspected uti.. I used self catheterization and therefore samples should be provided asap to ensure sepsis doesn't occur. The receptionist told me no appointments, so I kindly asked what to do, explained the hospital have told me this is the procedure and she only wanted to argue that she hadn't said she can't help, but that I need to ring her 111 or the hospital as she had no appointments but this didn't mean she couldn't help. I'm uncomfortable and confused but didn't need an argumentative receptionist to make matters worse.
Visited October 2024
Review titled Newhall Surgery
Replied on 03 October 2024
Dear Ashleigh. I am sorry to hear that you have had problems today. If you could e-mail on ddicb.newhallenquiries@nhs.net enclosing your name and contact details, I will contact you to discuss this further. Many thanks for bringing this to our attention. Julie, Business Manager.
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Review titled Enthusiastic and Compassionate Care
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2024
I saw a senior nurse practitioner today and as well as offering advice on my medical complaint, they showed great support and interest on my bettering of mental health. Friendly and enthusiastic care made me feel very comfortable and welcome in the appointment. Thank you for your kind words and help!
Visited October 2024
Review titled Newhall Surgery
Replied on 04 October 2024
Thank you for your very kind comments. I have passed these to the Advanced Clinical Practitioner you saw - she was very pleased she could help. Many thanks. Julie, Business Manager.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Debbie - Posted on 20 September 2024
With my recent appointments and B12 loading doses I have always been treated with kindness, empathy and care. Amazing level of service. The practice manager was so gentle with my injections Would recommend them to anyone and everyone.
Visited September 2024
Review titled Newhall Surgery
Replied on 24 September 2024
Dear Debbie Thank you very much for your kind comments. I will pass these onto our Practice Manager and other members of staff. Kind regards, Julie Business Manager.
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Review titled Good Practice
Rated 4 stars out of 5
by Michael Collier - Posted on 02 October 2024
Everything went smoothly And everything was done very professionally and politely I have been with Newhall Surgery all my life and get on well with all the staff and Doctors
Visited September 2024
Review titled Newhall Surgery
Replied on 03 October 2024
Thank you so much for your kind words. I will pass this on to all members of the team. Kind regards. Julie, Business Manager.
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Review titled Anomalies with appointment system
Rated 1 star out of 5
by Sue Johnson - Posted on 25 September 2024
Tried to book an emergency appointment for shoulder/arm numbness and pins & needles down left side on 20th Sept. I was given an appointment for 25th Sept. After communication with 111 & walk in centre I ended up at A & E for Ecg due to symptoms. I was told to keep 25th appointment for physio referral as luckily I was diagnosed with a trapped nerve. When making the original appointment in pain I was not fully comprehending the instructions and prior to my appointment as the location was unclear I called the surgery but couldn't get through. Therefore I followed the instructions in the confirmation text. On arrival at Newhall surgery I was told I was at the wrong location. Thus missing my appointment at Swadlincote clinic. I was offered another appointment for 30th Sept. I declined this in frustration and stated that I ended up having to go to A & E after making this original appointment. This ordeal has taking the time of 11 N H S staff which could have been avoided if the Receptionist didn't make medical judgements unless they are S Q E P in the medical profession to do so.
Visited September 2024
Review titled Newhall Surgery
Replied on 26 September 2024
Dear Ms Johnson, thank you for your feedback regarding your appointment. I apologise that unfortunately you were not able to 'get through' to a member of our Care Navigation Team in this instance. (We do have a call waiting time of approximately 5 minutes) and you followed the instructions on the text. After investigation it seems that the person confirming your appointment via text did not advise of the correct venue which was quite confusing in this instance and for this we apologise. I am pleased to hear that you have now been signposted to the correct service for your symptoms. Kind regards. Julie, Business Manager.
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Review titled Great practice amazing doctor
Rated 5 stars out of 5
by A giddings - Posted on 01 August 2024
One doctor in particular has saved my life, ive been struggling with my mental health he has been there supported me, still not completely there but getting there. Very thorough with my medical conditions, a doctor that take takes time and listerns to you. I thank him so much. Highly recommend newhall surgery
Visited August 2024
Review titled Newhall Surgery
Replied on 12 August 2024
Thank you for taking the time to feed back to the Practice and thank you for your kind comments regarding the Doctor you saw, which will be passed on. I will also pass your thanks to all members of our team. Many thanks. Claire - Management Assistant.
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Review titled Don't know what doing
Rated 3 stars out of 5
by Anonymous - Posted on 01 August 2024
Had a phone call to make a appointment for asthma clinic but told them don't have asthma I said are you sure they came back to me yesterday you have cancelled you come tomorrow for an appointment I said ok got to the appointment it was for diabetes check well done not prepared no urine sample or anything else to take more visits a waste of time
Visited August 2024
Review titled Newhall Surgery
Replied on 09 August 2024
Thank you for your feedback and we are sorry that you were not pleased with the service provided by the Practice. May I ask you to take the time to complete a complaints form or email us on ddicb.newhallenquiries@nhs.net with your details and details of the complaint, we will be happy to address your concerns. Many thanks. Claire - Management Assistant.
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Review titled Great Practice & I Feel Looked After
Rated 5 stars out of 5
by Rosie Smart - Posted on 03 August 2024
Quick and easy to book an appointment. During the appointment I felt listened to, empathised with and given the treatment that I needed.
Visited August 2024
Review titled Newhall Surgery
Replied on 12 August 2024
Dear Rosie, thank you for taking the time to feed back to the Practice and thank you for your kind comments. I will pass your thanks to all members of our team. Many thanks. Claire - Management Assistant.
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Review titled Great visit
Rated 4 stars out of 5
by Audrey Foster - Posted on 10 August 2024
The doctor we saw was very understanding of my husbands condition. Gave very good advice. Also changed my husbands medication. We felt positive on our return home.
Visited August 2024
Review titled Newhall Surgery
Replied on 12 August 2024
Dear Audrey, thank you for taking the time to feed back to the Practice and thank you for your kind comments regarding the Doctor your husband's appointment was with. I will pass your thanks to all members of our team. Many thanks. Claire - Management Assistant.
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Review titled Review
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
Seen by Dr x2 in 7 days Found her Very thourough Appointment she was Pleasant throughout Didn’t feel rushed Felt I was listened to
Visited August 2024
Review titled Newhall Surgery
Replied on 12 August 2024
Thank you for taking the time to feed back to the Practice and thank you for your kind comments regarding the Doctor you saw. I will pass your thanks to all members of our team. Many thanks. Claire - Management Assistant.