Newport Medical Group
Newport Medical Practice, 1 Newport Road, Birmingham, B12 8QEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Full marks for Phlebotomist.
Rated 4 stars out of 5
by Anonymous - Posted on 24 June 2024
I've never enjoyed having a blood sample taken - sometimes I even pass out - but your resident Phlebotomist was the personification of caring professionalism. She listened to what I had to say and then skilfully distracted me while she did the business. Normally I sport a large bruise post blood-taking but this time there was barely a mark. Ten out of ten. Many thanks.
Visited June 2024
Newport Medical Group has not yet replied.
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Review titled Shocking Service
Rated 1 star out of 5
by Colin Low - Posted on 07 August 2023
This practice is a joke. I have been trying to get an appointment for weeks and can't get an answer on the phone never mind book an appointment. After a lengthy wait to get to number one in the call queue, you still get left listening to a message "Our reception team are extremely busy and your call will be answered by the next available team member". After 10 minutes I gave up on a number of occasions. If you are thinking about joining this practice don't!
Visited July 2023
Review titled Newport Medical Group
Replied on 09 August 2023
Thank You for taking the time to give us feedback. Please do not hesitate to contact the surgery to discuss this matter further. Thank You Office Manager Newport Medical Group
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Review titled Great practice, genuinely caring staff
Rated 5 stars out of 5
by Marnie - Posted on 25 May 2023
I’ve had to use this practice far more times than I’d have liked to, we moved here & my health, my husbands health & childs health went south at once, & has been so complex, everything just started to go wrong! My 11yo son was diagnosed with IBD, I had a surgery that didn’t work out as well as I hoped it would & my husbands back declined when my son couldn’t walk due to another rare illness & had to carry him etc! But regardless of whether I’ve spoke with reception staff, nurses, support workers & doctors and every single one of them has helped our family tremendously! Despite it being complex & rare issues they helped us find ways to manage to get through life a lot better, a year ago I was so convinced I was gonna suffer severe nausea from the moment I woke up & went to bed for the rest of my life. I had lost hope but with a lot of trial & error im at least making some steps forward & managing small amounts of food. Being unable to eat much is no joke, especially if you’ve never had to deal with that before. It’s terrifying. Through my experience with my whole family, when things got serious - not one of us struggled to get an app the same day when it was needed. We all have consistently received great care & follow ups along with advise! All staff are a credit to Tayview & it’s clear they’re making improvements regardless of dealing with covid etc. well done to everyone here & doing their absolute best under tough conditions! Thank you so much!
Visited May 2023
Review titled Newport Medical Group
Replied on 31 May 2023
Thank you for your valuable feedback. We appreciate the time you took to share your feedback. Office Manager Newport Medical Group