Newsome Surgery Limited
1 Church Lane, Newsome, Huddersfield, West Yorkshire, HD4 6JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Elderly people queueing outside
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
I arrived for my flu jab at 8.55 for a 9.07 appointment. Approx 20 people waiting outside locked doors. Surely elderly people (who always arrive early for any appointment) should have somewhere to sit and stay warm whilst they wait. It would only need either opening the doors earlier or starting the appointments later - I think it used to be called ‘caring for people’.
Visited October 2023
Review titled Newsome Surgery Limited
Replied on 28 November 2023
I apologise that this happened at the last flu clinic. Due to issues out of our control we were unable to open early as we normally do and did at the previous clinic. We hope this will not be the case going forward, as we are normally open 5 minutes before clinics start but we appreciate your feedback and hope you understand circumstances were out of our control. Many thanks. Newsome Surgery.
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Review titled Poor procedures/practices
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2023
Tried to book an appointment today for an autism referral for a child. 4 week wait just for a for an appointment to discuss the matter. Not happy with that due to length of waiting list after and also how long we've struggled for beforehand. Some routine appointments are more urgent Also, you didn't check or were bothered if we could wait 4 weeks for a referral. Also couldn't book a nurse appointment for my husband last week. He works full time bit your nurse appointments don't accommodate full time workers. I couldn't book him in for an on the day appointment. Was told he needs to pre book and book holiday from work. Inaccessible healthcare.
Visited June 2023
Review titled Newsome Surgery Limited
Replied on 28 June 2023
Many thanks for your feedback and I am sorry you are unhappy. Routine appointments unfortunately do have a 4-6 week wait but be rest assured if you had an urgent need we do have same day appointments and a on call clinician who triages requests once the appointments have gone. For people who work we do have 2 options for your husband and I apologize these were not offered and will remind staff at the next meeting to ensure these are offered. We first have nurse appointments available on a Wednesday evening between 6.30pm and 8pm. For GP appointment we also have access to a system called remote booking where you can be booked in with another local surgery who provide appointments for patients who work and find it difficult to attend during the week on a Saturday and I hope this information is of help going forward. Mrs Burton, Newsome Surgery
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Review titled Failing Business
Rated 1 star out of 5
by Patient for 50yrs - Posted on 25 January 2023
Not the place to go if you are ill. Semi derelict waiting room with broken door lock. No receptionist, note saying call tomorrow if you wish to see a receptionist. Staff don't smile anymore. Practice nurse, who has worked there a long time, was first rate and a pleasure to see.
Visited January 2023
Review titled Newsome Surgery Limited
Replied on 22 March 2023
Many thanks for your comments which have been taken on board. Building works have in fact just recently started so changes are coming as financing allows. Newsome Surgery